# TransportBPO — full reference > The dispatch and support partner built specifically for transportation fleets — answering every call, dispatching every driver, and handling the back office, 24/7/365, at a fraction of in-house cost. Operated by SS Support Network LLC. Serves the United States, United Kingdom, Canada, and Australia with genuine 24/7/365 dispatch, call answering, and back-office coverage — dedicated brand-trained agents working inside the client's own dispatch software/TMS, typically 50–70% below a fully-burdened in-house hire, no setup fee, no contract lock-in. ## What we're known for - Taxi dispatch outsourcing - 24/7 call answering service - NEMT dispatch - Trucking dispatch and load booking - Private hire and minicab answering service - Towing and roadside recovery dispatch - Virtual receptionist for transportation companies - Fleet back-office and billing support - Transportation business process outsourcing (BPO) ## Services ### 24/7 Live Dispatch An outsourced dispatch service that runs your drivers in real time — 24/7 dispatch support outsourcing with a live desk staffed every day of the year. We pick up where your in-house team clocks off and absorb the surges they can’t staff for, working inside the dispatch software you already use. Month to month, no setup fees, first week free. Q: What is dispatch outsourcing and how does it work? A: Dispatch outsourcing means a trained external team runs your dispatch desk — answering calls, assigning drivers and tracking jobs — instead of in-house staff. At TransportBPO each outsourced dispatcher logs into your own dispatch software, answers in your company name, and follows your zones and booking rules, so the desk works exactly like yours — just staffed around the clock. Q: Can I outsource dispatch services? A: Yes. Any fleet can outsource dispatch services: you forward your lines, grant a login to your own dispatch software, and a trained external desk answers, books and dispatches in your company name. That is how TransportBPO runs transportation dispatch for taxi, towing, NEMT, trucking and courier fleets — month to month, with the first week free. Q: What is the cost of outsourced dispatch per hour? A: US plans start around $1,700 a month for a dedicated dispatcher — an effective $10.60 per hour — while pay-as-you-go dispatch runs about $14 per hour, with the UK, Canada and Australia priced in local currency. Per TransportBPO’s internal analysis, that is typically 50–70% below the fully-burdened cost of an in-house dispatcher. No setup fees; first week free. Q: Do you dispatch inside our existing software? A: Yes. We log into the dispatch platform or TMS you already run — iCabbi, TaxiCaller, TowBook, Dispatch Anywhere and others. There is no migration and your data never leaves your system. Q: What does a virtual dispatcher actually do? A: Everything an in-house dispatcher does, from our staffed desk instead of your office: answer calls in your company name, book jobs, assign and track drivers inside your dispatch platform, and keep customers updated. A virtual dispatcher service through TransportBPO can cover a single shift — overnight or weekends — or run the whole desk as a full 24/7 dispatch service. Q: Do you offer a dispatch service for small fleets? A: Yes — small fleets are the core of our book. A three-truck tow operation gets the same live dispatch service as a hundred-vehicle fleet: a trained dispatcher answering in your name for a fraction of one in-house salary, with pay-as-you-go hourly pricing if you don’t need a full-time seat. Q: Can we start with just overnight cover? A: Most fleets do. Begin with overnight or overflow dispatch, prove it out, and expand to a full 24/7 desk when you are ready. There is no contract lock-in either way. Q: Is it a contract, or a month to month dispatch service? A: Strictly month to month. There is no long-term contract, no setup fee, and the first week is free — so you can trial the desk on real calls and walk away if it doesn’t earn its keep. Most operators stay because the recovered bookings show up in the first month’s numbers. Q: How do you handle our specific zones and rules? A: During onboarding we document your service area, driver roster, and booking logic so dispatch decisions match your own. Agents are trained on your account, not shared across dozens of fleets. More: https://transportbpo.com/us/services/dispatch/ ### Call Answering & Support A live transportation answering service that picks up every call in your company name, books it in your system, and sounds like your own front desk. From full dispatch answering for fleets to call answering for small transport business owners, no caller hits voicemail — and no contract locks you in. Q: Can you answer calls in my company name? A: Yes — every call. Agents answer in your company name, typically within three rings, using your greeting and your scripts, and book directly into your software. It is a fully white label service: to your callers we are your office, and nothing about the call suggests an outside call center. Q: What is a transportation answering service? A: It is a live desk trained specifically on transport operations — bookings, quotes, driver coordination and complaints — rather than generic message-taking. An answering service for transportation companies works inside your dispatch or booking software and covers the hours your office can’t. For fleets that need drivers coordinated too, the same desk runs as a dispatch answering service, booking the job and dispatching it in one call. Q: Will callers know it is an outsourced team? A: No. We operate as a white label call center for transportation businesses: agents answer in your company name, follow your scripts, and book inside your software. To your callers we are your front desk. Q: Do you offer a no contract answering service? A: Yes. Everything runs month to month with no setup fees and a free first week, so you can test the desk on live calls before paying anything. Scale hours up or down — or stop entirely — without a cancellation penalty. We keep accounts by answering well, not by locking you in. Q: What hours can you answer? A: Whatever you need — after-hours only, peak overflow, or a full 24/7/365 desk. You set the schedule and can change it month to month. Q: Can agents answer in Spanish or other languages? A: Yes. We run a multilingual transportation call center: bilingual English/Spanish agents across the US and Canada, English/French for Quebec, and additional languages for UK markets on request. The whole call happens in the caller’s language — booking, dispatch and follow-up, not just the greeting. Q: Is call answering worth it for a small transport business? A: Usually, yes. Call answering for a small transport business costs a fraction of a hire — US plans start around $1,450 a month for a dedicated agent, with starter plans from $129 a month for lighter call volume — and every answered call is a booking that voicemail would have lost. The first week is free, so you can measure it before you pay. Q: Can you handle bookings and complaints, not just messages? A: Yes. This is a full booking and support desk, not a message-taking service. We complete reservations, confirm trips, and handle complaints to your retention script. More: https://transportbpo.com/us/services/answering-service/ ### After-Hours Dispatch The calls that come in after your office closes are the ones you can least afford to miss. Our after-hours dispatch service covers nights, weekends and holidays with live agents answering and dispatching in your name — so a booking at 1am gets handled, not sent to a voicemail it never returns from. Q: What is an after hours dispatch service? A: It is a live desk that answers and dispatches the calls that arrive outside your office hours. When your in-house team signs off, your lines forward to trained agents who answer in your company name, book the job, and dispatch the driver inside your own software — then hand your team a clean summary of everything that came in overnight. Q: Do you provide overnight call answering for my business? A: Yes. Overnight call answering is the core of this service: live agents cover your phones from your evening cut-off through to morning, every night, including weekends and holidays. Calls are answered in your business name, bookings go straight into your system, and urgent jobs are dispatched — not just messaged for the morning. Q: Can you handle daytime overflow as well as after-hours calls? A: Yes. The same desk doubles as an overflow call handling service during business hours: when your own team is maxed out, unanswered calls roll to us after a ring count you set, and we book them in your name. Many operators combine daytime overflow with full after-hours cover on a single plan. Q: How much does after-hours cover cost? A: US after-hours and overnight-only cover starts from about $650 a month, with the UK, Canada and Australia priced in local currency — a fraction of one overnight salary. There are no setup fees, terms run month to month, and the first week is free, so you can count the recovered bookings before you pay. Q: Do you offer 24 hour dispatch services or just night cover? A: Both. This desk covers the hours you choose — nights, weekends, holidays — and the same team scales to full 24 hour dispatch services when you want every hour covered. Most fleets start with overnight-only cover, count the recovered bookings for a month, then widen the schedule. Either way it stays month to month. Q: Is after-hours cheaper than a full desk? A: Usually, because you only pay for the hours you can’t staff. Many fleets start here, then expand once they see the recovered bookings. Q: What counts as after-hours? A: You define it. A common setup is 6pm to 8am plus all weekend and holidays, but we tailor it to your office hours and demand pattern. Q: Do you work weekends and holidays too? A: Yes — weekend dispatch coverage and public holidays are part of the same desk, and holiday cover is included on committed plans rather than billed as a surcharge. Christmas Eve and New Year’s are the nights fleets miss the most calls; they are also the nights this service earns its keep. Q: What happens to the bookings you take overnight? A: They are already in your system when you open — entered in your own dispatch software as we take them, not batched for re-keying. Urgent jobs get dispatched to your on-call drivers overnight to your rules; everything else is queued for the morning with a summary of the night’s calls on top. More: https://transportbpo.com/us/services/after-hours/ ### Back-Office & Admin The paperwork behind the wheels. Outsourced back-office support for transportation companies — we handle the trip logs, manifests, PODs, driver files, invoicing prep and daily summaries that pile up, working inside your own systems so your team spends its time moving vehicles, not chasing documents. Admin can even run overnight, so yesterday’s paperwork is done before your office opens. Q: What does back-office outsourcing for a transportation company include? A: The recurring admin that keeps a fleet legal and paid: invoicing and reconciliation, trip-log and manifest entry, BoL and POD processing, driver-file upkeep, and a daily operations summary. You pick the tasks; we run them on a documented checklist inside your own systems, daily or per-trip. Q: How much does outsourced back-office support cost? A: A dedicated US back-office agent starts around $1,500 a month — an effective $9.40 an hour, with pay-as-you-go from about $13 — and the UK, Canada and Australia are priced in local currency. Terms run month to month with no setup fees, and the first week is free. Full rates are on our pricing page. Q: Is our data handled securely? A: Yes. Everything is processed under NDA by a team with NEMT and HIPAA-aware heritage, using scoped logins you grant and can revoke. Your records stay in your own systems — we work inside them rather than exporting data out. Data security is built into how we onboard every account. Q: Can you work in our accounting and TMS tools? A: Yes. We work inside the accounting, TMS and dispatch platforms you already use rather than asking you to switch. During onboarding we document exactly which screens and fields we touch, so every entry lands in your system the way your own admin would make it. Q: What is not included in back-office support? A: We are not your accountant. We prepare invoices, enter data, reconcile accounts and keep records current, but tax filings, financial advice and final sign-off stay with you or your accounting firm. Think of us as the hands that keep the books current — your accountant still closes them. Q: Can the back office run overnight? A: Yes, and for many fleets that is the point. We process the day’s paperwork overnight so trip logs, PODs and draft invoices are current by morning. Paired with our dispatch or after-hours desks, the same team that takes the 2am call also logs its paperwork before shift end. More: https://transportbpo.com/us/services/back-office/ ### Billing & Payments Get paid faster, with fewer chargebacks and cleaner books. Outsourced billing for transportation companies — we collect pre-trip payments, process transactions, generate and chase invoices, and keep your accounts reconciled against your dispatch records so cash flow stops leaking. All of it runs inside your own payment and accounting tools, month to month. Q: What does a billing service for transportation companies do? A: It runs the money side of every trip: collecting deposits and pre-trip payments, processing transactions, generating invoices, chasing overdue accounts, and reconciling payments against dispatch records daily. The goal of transport billing is simple — every completed trip gets billed, every payment gets matched, and nothing ages quietly in a spreadsheet. Q: How much does outsourced billing cost? A: A dedicated US billing agent starts around $1,500 a month — an effective $9.40 an hour, with pay-as-you-go from about $13 — and the UK, Canada and Australia are priced in local currency. There are no setup fees, terms are month to month, and the first week is free. Full rates are on our pricing page. Q: Do you take payments over the phone? A: Yes, to your policy and inside your own payment platform or terminal — including pre-trip deposits that cut no-shows. Card details are processed in your system, not stored in ours, so the payment trail stays exactly where your accountant expects to find it. Q: Can you reconcile against our dispatch records? A: Yes, and this is where billing usually leaks. We match payments to trips daily so your books and your dispatch data agree — completed trips with no invoice get billed, payments with no matching trip get investigated, and the gap between the two stops growing. Q: Are you a factoring or collections company? A: No. We don’t buy your invoices, advance funds, or run hard-collection tactics on your customers. We do the disciplined follow-up — reminders, statements, polite calls in your company name — and flag genuinely delinquent accounts to you, so you decide what happens next. Q: Who sets our prices and payment terms? A: You do, always. We apply your rates, your deposit policy, and your payment terms exactly as documented at onboarding. If a customer asks for a discount or an exception, that request goes to you with context — we never negotiate your pricing on our own. More: https://transportbpo.com/us/services/billing/ ### Bilingual & Multilingual Answer every caller in the language they book in. A bilingual answering service for transportation companies — English/Spanish across the US and Canada, English/French for Quebec, and multilingual options for UK markets — so you stop losing fares at "hello". The same agents book, dispatch and handle support in the caller’s language, day and night, inside your own software. Q: Which languages can you cover? A: English and Spanish as standard across the US and Canada, English/French for Quebec, and additional languages for UK markets on request. If your market needs a mix we don’t currently staff, ask — we build desks around real call patterns, and we’ll tell you honestly if we can’t cover a language well. Q: Is the second language full service or just greetings? A: Full service. Agents complete bookings, dispatch drivers, take payments and handle complaints entirely in the caller’s language — not a translated greeting followed by an awkward switch to English. The caller gets the same desk, the same software entries, and the same brand voice in either language. Q: Do bilingual agents cost more? A: No — pricing is by role, not by language. A dedicated bilingual answering agent starts at the same rate as a standard one, around $1,450 a month in the US, with the UK, Canada and Australia in local currency. Month to month, no setup fees, first week free. Full rates are on our pricing page. Q: How do Spanish-speaking callers reach the right agent? A: They don’t need to do anything. Your desk is staffed so the agent answering can handle the call in either language and simply continues in whichever one the caller opens with. There is no phone-tree language menu and no transfer — the first person who picks up finishes the call. Q: Can you cover bilingual calls overnight and on weekends? A: Yes. Bilingual coverage runs on whatever schedule your plan does — after-hours only, weekends, or a full 24/7 desk. Language barriers don’t keep office hours, and a 2am Spanish-language booking is answered the same way a 2pm one is. Q: Can bilingual agents dispatch, not just answer? A: Yes. This is the same booking and dispatch desk as our English service — agents work inside your dispatch software, assign drivers, and send confirmations in the caller’s language. It pairs with any of our other desks, from reservations to full 24/7 dispatch. More: https://transportbpo.com/us/services/bilingual/ ### Customer Support & CSR Transportation customer service outsourcing done properly: a trained CSR desk that handles the calls and messages your dispatchers shouldn’t be stuck on — complaints, "where is my driver", refund requests, and follow-ups. We resolve what we can on the spot and escalate the rest to your team with full notes, so nothing falls through. Coverage runs on your schedule, up to a full 24/7 desk. Q: What is customer service outsourcing for a transportation company? A: It means a trained external desk handles your customer-facing calls and messages — complaints, status checks, refund requests, follow-ups — in your company name and to your policies. Your dispatchers keep running vehicles while a CSR team absorbs the conversations that would otherwise interrupt them, resolving what it can and escalating the rest with notes. Q: Can you resolve complaints or just log them? A: We resolve to the authority you give us — issuing credits, rebooking, and applying goodwill to your policy. Anything beyond that threshold is escalated to your team with full notes, so nothing just sits in a queue. Most operators widen our authority after the first month, once they see the escalation notes. Q: Do you handle email and chat too, not only phone? A: Yes. Phone is the core, but we cover email and live chat on the same scripts and policies so a customer gets the same answer whichever channel they use. Messages that arrive overnight are worked before your office opens, not left to greet your team as a backlog. Q: How do you keep replies on-brand? A: Agents are trained on your account, not pooled across dozens of clients. They follow your scripts, your tone, and your escalation rules so support reads as your own team. During onboarding we collect real past conversations — good and bad — and use them as the training set for how your desk should sound. Q: How much does outsourced customer support cost? A: A dedicated US customer-support agent starts around $1,450 a month — an effective $9 an hour, with pay-as-you-go from about $12 — and the UK, Canada and Australia are priced in local currency. Month to month, no setup fees, first week free. Full rates are on our pricing page. Q: Can customer support run 24/7? A: Yes. Complaints and status calls don’t stop when your office closes — a rider stranded at 11pm is exactly the customer you can’t afford to lose. The desk can cover business hours, after-hours only, or the full week including holidays, and you can change the schedule month to month. More: https://transportbpo.com/us/services/customer-support/ ### Overflow & Surge Cover When every line is busy, the next caller hangs up and books elsewhere. Our overflow call center services sit behind your in-house team and pick up the calls that roll over once your queue fills, so peak hours, events and weather spikes get answered instead of abandoned. You pay for the spillover we actually catch, not for a second full-time desk. Q: What are overflow call center services? A: Overflow call center services are live agents who catch the calls your in-house team can’t reach in time — queue spillover at peak, surge nights, ring-outs that would otherwise hit voicemail. Ours answer in your name, book the job in your software, and cost a fraction of a second desk. Q: How does overflow call handling work? A: Your phone system rolls unanswered calls to us after a set number of rings or once your queue is full. You keep first crack at every call; we only catch what would otherwise hit hold or voicemail. Setup is a forwarding rule on your side — there is no new phone system and nothing for your team to learn. Q: Do overflow agents actually book, or just take a message? A: They book and dispatch fully, inside your software, on your scripts. An overflow call is handled end to end so the caller never knows they reached a second team. A message-taking service would just move the missed call one step downstream — the point here is that the booking gets made. Q: Can we turn it on only for known busy periods? A: Yes. Many operators schedule overflow for Friday and Saturday nights, holidays, or forecast weather events, and leave it dormant the rest of the time. You control the schedule and can change it month to month — a snowstorm plan in January doesn’t commit you to anything in June. Q: How much does an overflow answering service cost? A: Because overflow is spillover rather than a full desk, most operators start on a starter plan — from $129 a month in the US for lighter volume, with per-call pricing from about $2.50 for straightforward bookings. No setup fees, month to month, first week free. Full local-currency rates are on our pricing page. Q: Does overflow cover after-hours calls too? A: It can. Overflow and after-hours are the same desk on different triggers — daytime spillover rolls to us when your queue fills, and the night shift routes to us entirely once your team signs off. Many fleets combine both on one plan so no call goes unanswered at any hour. Q: Will our regular customers notice a difference? A: That is the test we hold ourselves to. Overflow agents answer with your greeting, follow your booking flow, and enter jobs in your system exactly as your in-house team does. The only visible difference should be that nobody rings out during your busiest hour. More: https://transportbpo.com/us/services/overflow/ ### Reservations & Booking Outsourced reservations for transportation companies: a dedicated booking desk that takes reservations over the phone, email and chat and enters them straight into the platform you already run. We capture the trip details, check availability, confirm the booking, and send the reminder — so the reservation is locked in, not sitting on a sticky note. The desk can run office hours or around the clock. Q: Do you book directly in our software? A: Yes. We enter reservations straight into the platform you already use, checking availability as we go. There is no separate system and no batch of bookings for your team to re-key — the reservation exists in your software the moment the call ends, complete with notes. Q: What does an outsourced reservation service handle? A: The whole booking lifecycle: taking the reservation by phone, email or chat, checking availability, applying your pricing, entering it in your system, confirming it to the customer, sending pre-trip reminders, and processing changes or cancellations to your policy. Your team sees a clean, complete booking — not a callback list. Q: Can you handle group and recurring bookings? A: Yes. We capture group reservations, advance bookings and recurring or standing orders, applying your pricing and availability rules to each. Airport runs that repeat every Monday, a wedding block six months out, a dialysis patient’s standing schedule — each is entered once, correctly, with the pattern set up properly. Q: Will you send confirmations and reminders? A: Yes. Every reservation gets a confirmation, and we send pre-trip reminders on your schedule to cut no-shows and last-minute cancellations. Reminder timing follows your rules — day-before for airport work, hours-before for local trips — and any reply lands with the desk, not an unwatched inbox. Q: How much does an outsourced reservations desk cost? A: A dedicated US reservations agent starts around $1,450 a month — an effective $9 an hour — with starter plans from $129 a month for lighter booking volume, and the UK, Canada and Australia in local currency. Month to month, no setup fees, first week free. Full rates are on our pricing page. Q: Can you take reservations 24/7? A: Yes. Advance bookings arrive at odd hours — the corporate traveller booking at 11pm, the family arranging an airport run on Sunday morning. The desk can cover office hours, evenings and weekends, or the full 24/7 week, and you can adjust the schedule month to month as demand shifts. More: https://transportbpo.com/us/services/reservations/ ### Virtual Receptionist A virtual receptionist for transportation companies — a live front desk without the front-desk hire. We answer your main line in your company name, greet callers, screen and route them to the right person, and take a clean message when nobody’s free — so your office sounds staffed even when the team is on the road or stretched thin. Cover office hours only, or keep the line answered 24/7. Q: How is this different from your answering service? A: The answering service is built around bookings and dispatch. The virtual receptionist is a front-desk role — greeting, screening, routing to your people, and taking messages — for companies that want their main line professionally staffed rather than a full booking desk. Plenty of operators run both: reception on the main line, booking desk behind it. Q: Can you transfer calls to our team? A: Yes. We screen callers to your rules and transfer live to the right person, or take a detailed message and send it straight to your team when they’re unavailable. You decide who is reachable when — the owner’s cell only for genuine emergencies, the ops manager for driver issues, messages for everything else. Q: How much does a virtual receptionist cost? A: A dedicated US virtual receptionist starts around $1,450 a month — an effective $9 an hour, with pay-as-you-go from about $12 — and starter plans from $129 a month cover lighter call volume. UK, Canada and Australia are priced in local currency, month to month, no setup fees, first week free. Full rates are on our pricing page. Q: Is a virtual receptionist cheaper than hiring one? A: For most small offices, yes — you pay for coverage, not a salary with benefits, equipment and turnover, and the line is still answered through breaks, lunches, holidays and after hours. A single in-house receptionist covers roughly 40 of the 168 hours in a week; this desk can cover all of them. Q: Can a virtual receptionist answer 24/7? A: Yes. The same desk that runs your front line 9-to-5 can keep answering through evenings, weekends and holidays. After-hours callers reach a live person who follows your night rules — take a message, book the job, or reach your on-call contact for genuine emergencies. Q: What happens when a caller has a complex request? A: The receptionist handles what your FAQ brief covers — hours, service area, rough pricing guidance if you allow it — and routes anything deeper to the right person with context. We would rather transfer well than improvise badly, and the routing rules are yours to tighten or loosen over time. More: https://transportbpo.com/us/services/virtual-receptionist/ ### Quality Assurance & Monitoring Outsourced call quality assurance for transportation companies: a QA layer that listens to your booking and dispatch calls, scores them against a scorecard built for your business, and feeds the findings back as coaching. In-house team or outsourced desk, you get an honest, measured view of how every call is actually handled — not a guess. Q: Can you QA our in-house team, not just outsourced agents? A: Yes. We monitor and score calls regardless of who takes them — your in-house desk, an outsourced desk, or a mix. You get the same objective scorecard and coaching either way. Operators often start QA on an in-house team precisely because nobody inside the building has time to listen to calls. Q: How many calls do you review? A: We agree a sample size that gives a fair read without monitoring every call — commonly a set number per agent per week — and adjust it if scores or volume warrant a closer look. New agents and new accounts get heavier sampling early, then settle to a maintenance cadence once scores stabilise. Q: What does call monitoring actually score? A: The things that cost you money when they go wrong: greeting and company name, booking accuracy, correct pricing and dispatch decisions, tone with difficult callers, and whether the call closed with the customer knowing what happens next. Each item comes from your own scripts and policies, so the scorecard measures your standard — not a generic one. Q: Do agents see their own scores? A: Yes. The point is improvement, not gotcha. Agents get their scores with the specific calls and coaching notes, so the feedback is concrete and they can act on it. Managers see the same data rolled up by agent and by miss type, which is where the fixable patterns show. Q: How much does call QA and monitoring cost? A: QA is scoped to your call volume and sample size, priced month to month like every desk — no setup fee, first week free. Most operators run it as hours alongside an answering or dispatch plan rather than a standalone seat, and the underlying hourly rates by role are published on our pricing page. Q: Do you need our call recordings? A: Yes — QA works from the recordings your phone system already makes, or we can help you switch recording on if it isn’t. Recordings stay in your system; we review under NDA with scoped access, and scores link back to the specific call so every finding is checkable against the audio. More: https://transportbpo.com/us/services/quality-assurance/ ### Lead Gen & Appointment Setting Outsourced lead generation and appointment setting for transportation companies: an outbound team that prospects, qualifies, and books appointments for the accounts you actually want — corporate contracts, broker relationships, recurring commercial work. We do the cold calling and follow-up so your closers walk into booked meetings instead of dialing for them. Q: Do you close deals or just set appointments? A: We generate and qualify leads and book the meeting. Closing stays with your sales team, who know your pricing and contracts — we hand them a warm, qualified appointment to run with. Honestly, an outside team pretending to negotiate your contracts would do more harm than good; the handoff line is deliberate. Q: What kind of accounts do you target? A: Whatever drives your growth — corporate travel accounts, broker and motor-club relationships, contract NEMT, recurring commercial freight. You set the target profile: geography, fleet type, volume, decision-maker role. We build the call list to that profile and only pass leads that clear your qualifying questions. Q: Can you work in our CRM? A: Yes. We log calls, lead status, and booked appointments directly in the CRM you already use, so your sales team has full context and nothing is re-keyed. No CRM yet? A shared tracker works fine to start — several clients graduated to a proper CRM only once the pipeline justified it. Q: How much does appointment setting cost? A: A flat monthly rate per dedicated outbound agent — the same transparent role-based pricing published on our pricing page — not per-lead fees or commission on closed deals. Month to month with no setup fees and a free first week, so you can judge the meeting quality before committing a cent. Q: Where do the call lists come from? A: From your target profile. We work lists you already own, research target businesses that match your criteria, and re-engage your dormant quotes and past customers — often the fastest wins in the file. Every list is approved by you before dialing starts, and the data stays yours. Q: How soon should we expect booked meetings? A: It depends on your market and list quality, and we won’t pretend otherwise — B2B transportation sales cycles vary widely. What you see from week one is activity: calls made, conversations had, leads qualified, meetings set, all in a weekly report, so you can judge the trajectory on real numbers rather than promises. More: https://transportbpo.com/us/services/lead-generation/ ### Software & TMS Integration You keep the software you already run; we learn it and work inside it. An outsourced answering and dispatch team that works in your own dispatch platform, TMS, or booking system — so there is no migration, no second source of truth, and nothing for your team to re-key. It is the question operators ask us first, and the answer is always the same: your software, your data, our agents. Q: Can an answering service use my dispatch software? A: Yes — that is exactly how we work. Our agents log into your dispatch platform, TMS or booking system with accounts you control, and every booking, status update and note lands in your system in real time. There is no parallel database on our side and no nightly import to reconcile. Q: Do we have to change our dispatch software? A: No. The whole point is that we work inside what you already run. There is no migration and your data never leaves your system. If you switch platforms later for your own reasons, we retrain on the new one — the coverage continues either way. Q: Which platforms can you work in? A: Most common dispatch and TMS platforms — iCabbi, TaxiCaller, TowBook, Dispatch Anywhere, and others. If you run something less common, or something built in-house, we learn it during onboarding: you show us the workflow once, we document it, and agents train on it before going live. Q: How do you keep our system secure? A: You grant scoped access limited to what agents need, and everything is handled under NDA by a team trained on data security. We configure permissions with you so access is controlled and auditable — and because the work happens in your system, you can see every action our agents take, whenever you like. Q: Does software setup or training cost extra? A: No. There are no setup fees, and training agents on your platform is part of standard onboarding — it is how every account starts, not an add-on. You pay the same published role rates as any other desk, month to month, with the first week free. Full rates are on our pricing page. Q: How long does onboarding onto our software take? A: Typically a short shadow period rather than a long project: we document your workflows, agents train on your actual system, then work supervised calls before going fully live. Simple booking flows onboard fastest; complex multi-depot setups take longer — we give you an honest timeline once we’ve seen the workflow. More: https://transportbpo.com/us/services/software-integration/ ### Dedicated Agent Teams Dedicated agents for transportation companies — a team that works your account and only your account. Every transportation agent assigned to you learns your zones, your drivers, your regulars, and your way of doing things, so callers reach people who actually know your business, not a shared pool reading a script for the first time. Coverage scales from one dedicated seat to a full 24/7 team. Q: How is this different from your standard answering or dispatch? A: Our desks are always trained on your account, but a dedicated team goes further — the same named agents work only your calls, build deep account knowledge, and report to a lead accountable for your quality. It suits complex or high-volume operations that need real continuity: motor-club portals, corporate accounts with special handling, regulars who expect to be recognised. Q: Will I get the same agents every shift? A: That is the point. A dedicated team means the same trained people cover your account shift after shift, so knowledge of your regulars and rules compounds instead of resetting. You will know your agents by name, and callers start to as well. Q: What happens when a dedicated agent is sick or on leave? A: A trained backup steps in — someone who has already shadowed your account, not a stranger handed a script at shift start. Absence cover is our problem to solve, not yours; that is half the argument for outsourcing the seat instead of employing it. Q: How much does a dedicated agent cost? A: US dedicated seats run from $1,350 a month for a virtual assistant to $1,700 for a dispatcher and $1,900 for specialized roles — effective hourly rates of $8.50 to $12, typically 70% below the fully-burdened in-house cost per TransportBPO’s internal analysis. Month to month, no setup fees, first week free. Full local-currency rates are on our pricing page. Q: How long before the team really knows our business? A: Onboarding documents your zones, rules and regulars up front, and a shadow period calibrates the desk before going fully live. Genuine fluency — recognising the regular who always books the same airport run, knowing which account never pays cash — builds over the first weeks of live calls, and it keeps compounding because the team never rotates away. Q: Can the team grow with us? A: Yes. We scale your dedicated team as your volume rises, adding and training agents onto your account so coverage keeps pace without losing the continuity you set up. New joiners train under your existing team lead, on your account, before they take a live call. More: https://transportbpo.com/us/services/dedicated-agent/ ### Virtual Assistant A transport virtual assistant is a dedicated, brand-trained team member who runs the day-to-day your drivers and owners never have time for — answering calls and booking jobs, managing your inbox and diary, chasing paperwork, updating your software, and keeping your back office moving around the clock. You get the output of a full-time assistant without the payroll, sick days, or turnover. Q: What does a transport virtual assistant actually do? A: Whatever routine work is pulling you off the road or the business: answering calls and booking jobs, managing your inbox and diary, entering data and updating your software, preparing invoices, chasing PODs and driver paperwork, and following up quotes. It is a dedicated assistant trained on your operation, not a shared call centre. Q: How is a virtual assistant different from your answering or dispatch service? A: Answering and dispatch cover the phones. A virtual assistant is broader — the same brand-trained person also handles your email, diary, admin and data entry, acting as an extension of your team across the whole day, not just the calls. Q: Is my virtual assistant dedicated to my business? A: Yes. You get a named, brand-trained assistant who learns your operation in depth, with a trained backup so coverage never drops for holidays or sick days. No lock-in contract. Q: How much does a virtual assistant cost versus hiring in-house? A: A dedicated US transport virtual assistant starts around $1,350 a month — an effective $8.50 an hour — typically 50–70% less than an in-house hire once you add salary, on-costs, equipment, cover and turnover. No recruitment, no payroll admin, and hours scale up or down month to month. Full local-currency rates are on our pricing page. Q: Can a virtual assistant cover evenings and weekends? A: Yes. A standard seat runs eight hours a day, five days a week on the schedule you choose, and add-ons extend it — Saturday cover, a seven-day week, or extra hours each day. Fleets that need the full 24/7 spread usually pair a daytime VA with our after-hours desk so the whole week is covered. More: https://transportbpo.com/us/services/virtual-assistant/ ### Safety & Compliance Support Compliance is where fleets quietly bleed time and risk fines. Outsourced DOT compliance support for trucking companies — our back-office team keeps your driver qualification files, hours-of-service and ELD logs, IFTA and fuel-tax filings, permits, insurance and maintenance records current and audit-ready, so a roadside inspection or a DOT audit never catches you cold. Q: Which compliance tasks do you handle? A: Driver qualification files, hours-of-service/ELD log audits, IFTA fuel-tax filings, UCR/IRP and permit renewals, insurance and medical-card tracking, maintenance records, and full DOT audit prep. We keep it all current and organized in your systems, with a renewal calendar so an expiring medical card gets chased weeks out, not discovered at a roadside stop. Q: Do you replace our safety manager? A: No — we support them, or stand in where you have none. We handle the record-keeping, monitoring and filing legwork so your team focuses on drivers and operations. You remain the responsible carrier of record, and judgment calls — disciplining a driver, disputing a violation — stay yours. Q: What happens when you find a violation in our logs? A: It gets flagged to you the same day with the specific log and what triggered it — not buried in a monthly report. We track the follow-up too, so recurring patterns (one driver, one route, one type of edit) surface early enough to coach rather than defend. Q: Can you get us ready for a DOT audit? A: Yes. We assemble an audit-ready document package, close file gaps, and reconcile logs so you walk in prepared rather than scrambling. If you call us after the audit notice arrives, we triage — worst gaps first — and we will tell you honestly what is fixable in the time available. Q: How much does compliance support cost? A: Compliance runs on our standard back-office seats — from about $1,500 a month for a dedicated US agent, or $1,900 where specialist freight training is needed — with part-time scopes below that and the UK, Canada and Australia in local currency. Month to month, no setup fees, first week free. Full rates are on our pricing page. Q: Do you work inside our ELD and compliance software? A: Yes. We audit logs in the ELD platform you already run and keep files in your existing systems — the same no-migration rule as every other desk we staff. You grant scoped access, everything runs under NDA, and your records never leave your control. More: https://transportbpo.com/us/services/safety-compliance/ ### Driver Recruiting & Onboarding Empty seats cost more than any other line on a fleet’s P&L. Outsourced driver recruiting for trucking companies and fleets — our desk sources, screens and onboards drivers on your behalf, posting jobs, working applications the moment they land, verifying qualifications, and running the onboarding paperwork, so trucks stay staffed and moving. Q: Do you handle sourcing or just screening? A: Both. We post and promote your openings, capture applications, then call and screen every applicant fast, verify qualifications, and schedule the ones who fit — through to onboarding paperwork. You can also hand us just the piece that leaks worst, which for most fleets is the first callback. Q: How fast do applicants get contacted? A: Within minutes where possible. Driver applicants apply to several carriers at once, so speed-to-lead is decisive — we work each application immediately, not on a next-day callback. An applicant who hears from you first while the competition’s recruiter is still checking email is a very different conversation. Q: Do you make the hiring decision? A: No. We do the sourcing, screening, verification and onboarding legwork and hand you qualified, vetted candidates; you make the hire. Standards are yours too — minimum experience, endorsements, record thresholds — documented at onboarding, so nobody unqualified ever reaches your calendar. Q: How much does outsourced driver recruiting cost? A: A flat monthly seat rate, not per-hire placement fees — ten hires in a month cost the same as two. Seats run at the transparent role rates published on our pricing page, month to month with no setup fees and a free first week, so you can measure applicant response before you commit. Q: Which job boards do you post on? A: The boards and channels you choose, through your own accounts — applications, applicant data and board relationships stay yours. We handle the posting, refreshing and response work across boards and social, and tell you plainly which sources are producing drivers and which are burning budget. Q: Can you recruit for fleets outside trucking? A: Yes. The same desk staffs couriers, shuttle and paratransit drivers, NEMT drivers and movers — anywhere the problem is the same: applications going cold before anyone calls them. Screening criteria change by vertical; the speed-to-lead discipline doesn’t. More: https://transportbpo.com/us/services/driver-recruiting/ ### Load Booking & Track-and-Trace Keep your trucks loaded without a dispatcher glued to the load boards. An outsourced load desk for owner-operators and small carriers — we source and book loads, negotiate rates, build the paperwork, and run check calls and track-and-trace from pickup to delivery, so your drivers stay moving and your brokers stay updated, around the clock. Q: Are you a freight broker? A: No. We are a back-office load desk that works on your authority and under your direction — sourcing, negotiating, booking and covering loads on your behalf. You stay the carrier of record and control which loads to accept. If you want someone to sell your capacity and take a margin, that is a broker; we are your staff, at a flat rate. Q: Do you find loads for trucks? A: Yes — on your own boards and broker relationships, at a flat rate. Be clear on what you are hiring, though: operators searching “loads for trucks” or “truck loads freight” usually want a load board or a percentage dispatcher, and we are neither. We are the support desk behind your loads — sourcing, booking, check calls and paperwork, on your authority. Q: How is this priced — do you take a percentage of gross? A: No percentage. You pay a flat monthly rate for a dedicated, freight-trained agent — from about $1,900 a month in the US, an effective $12 an hour — so a better-paying week doesn’t mean a bigger fee. Month to month, no setup fees, first week free. Full local-currency rates are on our pricing page. Q: Do you run check calls and track-and-trace? A: Yes. We schedule pickups and deliveries, make proactive check calls, and keep brokers and shippers updated from dispatch to delivery — including after hours — so you are not fielding tracking calls while driving. Brokers notice the difference: a carrier whose loads report on time gets the next load offered first. Q: Do you work the load boards we already use? A: Yes. We work inside your own board subscriptions and broker relationships, on your accounts, so the history, ratings and lane data stay yours. You set rate floors and lane preferences; we bring you loads that clear them, and you always have the final yes or no. Q: Can you handle the paperwork and detention? A: We prepare carrier packets, rate cons and BOLs, and follow up on detention, layover and lumper fees so nothing billable slips. Detention is the one carriers forgive most — the desk logs arrival and departure times as they happen, so the claim is documented before the broker can dispute it. Invoicing and collections pair with our billing service. Q: Can you cover nights and weekends? A: Yes. Freight doesn’t keep office hours — a 5am pickup still needs a check call, and a Sunday breakdown still needs the broker told. The desk can run business hours, extended shifts, or full 24/7 cover, and you can change the schedule month to month as your lanes change. More: https://transportbpo.com/us/services/load-management/ ## Industries served ### Taxi & Cab A 24/7 taxi dispatch service and answering desk for cab, minicab and private-hire fleets. Trained agents answer in your company name within three rings, book the fare, and dispatch the driver inside iCabbi, TaxiCaller, Autocab or Cordic — covering the overnight, weekend and overflow hours an in-house desk can’t. Q: How much does a taxi dispatch service cost? A: US dedicated-dispatcher plans start around $1,700 a month — an effective $10.60 per hour — while pay-as-you-go taxi call center pricing per hour runs about $14 in the US, with UK, Canada and Australia priced in local currency. Per TransportBPO’s internal analysis, that puts taxi dispatch cost typically 50–70% below in-house payroll. No setup fees; first week free. Q: Can I outsource taxi dispatch without changing my software? A: Yes — that is the model. Our agents log into your existing iCabbi, TaxiCaller, Autocab or Cordic account and dispatch inside it, so there is no migration and your booking data stays in your system. If you run an in-house or niche platform, we train on that instead. Q: Do you offer an after hours taxi answering service? A: Yes. Many fleets keep their daytime office and forward lines to us for evenings, overnights, weekends and holidays. The desk runs overnight taxi dispatch exactly as your day team would — same software, same rates, same greeting — and you can expand to full 24/7 cover whenever it proves out. Q: What does a remote taxi dispatcher actually do? A: Everything an in-house dispatcher does, from a staffed desk instead of your office: answer calls in your company name, book fares, assign and track drivers in your dispatch platform, and handle rider questions. A virtual taxi dispatcher for hire through TransportBPO can cover a single shift or the full clock. Q: Do you cover UK private hire and minicab operators? A: Yes. In the UK the same desk runs as a private hire answering service and handles minicab call answering under your operator licence — including TfL private-hire requirements for London operators. Agents book inside UK platforms like Autocab and Cordic, and plans are priced in pounds. Q: Do you run a bilingual taxi call center? A: Yes. Bilingual English/Spanish agents cover the US and Canada, English/French agents cover Quebec, and multilingual options are available for UK markets. The whole call happens in the rider’s language — booking, dispatch and any follow-up, not just the greeting — so mixed-language cities stop leaking fares at hello. Q: Can you take overflow calls only during peak hours? A: Yes. Taxi overflow call handling forwards calls to us only when your own team can’t answer — after a set number of rings or seconds, or when all your lines are busy. You keep the phones the rest of the time, on pay-as-you-go hourly pricing rather than a full-time seat. Q: How do I compare the best taxi dispatch outsourcing companies? A: Compare on five things: whether agents work inside your dispatch software, true 24/7 staffing, per-city exclusivity, contract terms, and a real trial. We publish honest side-by-side comparisons with other providers — including where a rival may fit better — and back ours with a free first week and month-to-month terms. More: https://transportbpo.com/us/industries/taxi/ ### Limo & Chauffeur A 24/7 limo answering service and dispatch desk for limousine, chauffeur, black-car and livery operators — where every call is a high-value booking and the voice on the phone has to match the price of the car. We book reservations, coordinate airport transfers, wake your chauffeurs for early runs, and answer in the polished register your clients expect. Q: What does a limo answering service cost? A: TransportBPO prices by agent hours and coverage window, month-to-month with no setup fees, and your first week is free. By TransportBPO’s internal analysis, operators typically pay 50–70% less than staffing an equivalent in-house desk. Limousine answering service cost scales with call volume — see the pricing page for local-currency ranges. Q: How much does it cost to outsource limousine dispatch? A: Limo dispatch outsourcing cost follows the same hourly model as answering: you pay for the coverage window and roles you need, not per booking. A combined reservations-and-dispatch desk costs far less than hiring dispatchers for nights and weekends, and there is no long-term contract — month-to-month, first week free. Q: Do you work inside Limo Anywhere? A: Yes. You add our reservationists to your Limo Anywhere account with the permissions you choose, and they book, modify, and dispatch directly in your system — complete reservations, correct vehicle classes, payment notes, and farm-out coordination per your rules. See our Limo Anywhere integration page for the full workflow. Q: Can you make driver wake-up calls? A: Yes. Our driver wake up call service places scheduled calls to chauffeurs before early pickups and requires a live confirmation. If a driver does not answer, we retry and then escalate to your on-call manager while there is still time to re-cover the trip. It runs as part of your desk’s standing protocols. Q: Can you cover just after-hours or overflow calls? A: Yes. After hours limo answering — we take over when your office closes and hand back a clean board each morning — is the most common starting point. Overflow call answering for limo lines rings to us only when your team is busy, so peak wedding and prom weekends stop costing you bookings. Q: Can you handle wedding and party bus bookings? A: Yes. Wedding limo booking support means capturing timelines, stops, and day-of contacts in the detail those trips demand, and our party bus booking answering service works the long, question-heavy quote calls patiently to a deposit. Event work is where a missed detail becomes a refund, so these calls get our most thorough scripting. Q: Is this a limo call center or a virtual receptionist? A: Both, depending on the hours you buy. Operators looking for a virtual receptionist for limo company phones get a polished daytime front desk; operators who need a full limousine call center get 24/7 reservations, dispatch, and limo company back office support — billing follow-ups, confirmations, and affiliate coordination — from the same trained team. Q: What is the best limo answering service? A: The honest answer: it depends on your software, hours, and volume. Compare providers on four things — do agents work inside your reservation system, is coverage genuinely 24/7, is there per-city exclusivity, and can you trial it free. Our comparison pages put TransportBPO next to named alternatives, including where a competitor may fit better. More: https://transportbpo.com/us/industries/limo/ ### Towing & Recovery A 24/7 towing dispatch service and answering desk for tow and recovery operators — motor-club portals, cash calls, police rotation and impound lines answered the moment they ring. Because in towing, the operator who answers first gets the job. Q: How much does a towing answering service cost? A: Pricing depends on call volume and coverage hours, quoted as a flat monthly rate. Based on TransportBPO’s internal analysis, clients typically pay 50–70% less than the loaded cost of in-house dispatchers. There are no setup fees, billing is month-to-month, and your first week is free — so you can measure the desk before paying for it. Q: Do you require a contract for towing dispatch? A: No. TransportBPO runs towing dispatch — no contract, month-to-month service, no setup fees, no cancellation penalty. Most towing operators stay because the desk keeps winning them work, not because paperwork locks them in. The first week is free, so trying it costs nothing. Q: Do you offer bilingual towing dispatch? A: Yes. Bilingual towing dispatch in English and Spanish is available on request, so a stranded Spanish-speaking driver gets help in their own language instead of a confused handoff. Tell us during onboarding and we staff your line accordingly — same desk, same software, same answer-in-your-name standard. Q: Do you handle AAA, Agero, HONK and NSD motor-club portals? A: Yes. Our dispatchers accept, update and close motor-club jobs inside your provider accounts, working each program to its own acceptance windows and status requirements. Every major program has a dedicated page under /us/motor-clubs/ describing exactly what we handle in its system. We are an independent provider, not affiliated with any club. Q: Can you take police rotation towing calls? A: Yes. Police rotation towing dispatch is core work for this desk: agents answer law enforcement towing calls immediately, dispatch to your rotation agreement’s requirements, and log the details your agency expects. Missing one rotation call usually means waiting for the list to come back around — so that line is answered live, always. Q: Do you cover overnight and weekend towing calls? A: Yes — that’s where most clients start. Our overnight towing dispatch service keeps portals worked and phones answered from evening to morning, and weekend towing call answering covers Friday night through Monday. You can run after-hours-only cover or full 24/7; the same trained team answers either way. Q: Can we outsource towing dispatch and keep our own software? A: Yes — that’s the only way we work. When you outsource towing dispatch to TransportBPO, our agents log into your own TowBook, Dispatch Anywhere or Beacon account and your motor-club portals. Nothing migrates, your data stays in your system, and if you ever leave, everything is already yours. Q: How do I choose the best towing dispatch service? A: Test four things: whether agents work inside your software, whether the desk truly covers overnights and weekends, how fast motor-club jobs get accepted, and whether you can leave without penalty. We publish honest comparisons with other providers on this site — read them, then judge every vendor, including us, on a free trial week. More: https://transportbpo.com/us/industries/towing/ ### Trucking & Freight A trucking answering service and night-shift support desk for carriers, owner-operators and freight brokers — driver check calls, after-hours dispatch, track and trace, and the billing paperwork that keeps you paid. We don’t book your loads; we run everything around them, inside your own TMS, 24/7. Q: Do you book loads or negotiate with brokers? A: No — and that’s deliberate. We’re not a percentage dispatch service and we never take a cut of your freight. Your own team books the loads; we run everything around them — the phones, driver check calls, track and trace, night dispatch, and billing — at a flat monthly rate. Q: What does a trucking answering service actually handle? A: Every call that isn’t load booking: broker status checks, receiver appointment changes, driver problems, shipper enquiries and new-business calls — answered live in your company name, typically within three rings, and logged or dispatched inside your own TMS. Real emergencies escalate to your on-call contact by your rules. Q: Can you cover after hours dispatch for a trucking company? A: Yes — that’s the desk most carriers hire us for first. From your office’s close to its open, we monitor loads, answer drivers, work breakdowns and keep brokers updated, then hand your morning team a clean log of everything that happened overnight. Weekends and holidays run on the same plan. Q: What is a driver check call service? A: A scheduled rhythm of calls or messages to every driver on every load — dispatched, at pickup, loaded, rolling, delivered — logged in your system. Missed check-ins get chased and real problems get escalated within minutes, so you learn about a late load hours before the receiver does. Q: What does track and trace outsourcing include? A: We handle the location updates your customers keep calling for: broker and shipper check calls, portal updates, appointment confirmations, and exception alerts when a load falls behind schedule. Position comes from your ELD feed and our driver check calls, so every update is verified rather than guessed. Q: Do you handle billing, BOL processing and detention follow up? A: Yes. Our BOL processing service collects PODs and BOLs, files the paperwork, and invoices brokers or your factoring company the day a load delivers. Detention follow-up runs backed by the arrival and departure timestamps we log on every check call, so receivables stop aging — someone works them daily. Q: Do you work with small trucking fleets and owner-operators? A: Yes — small fleets are most of our trucking desk. If a second dispatcher doesn’t pencil out, a shared night desk and back office at a flat rate does the support work of a dispatcher for small trucking fleet owners — everything but the load booking — without adding payroll. Month-to-month, and the first week is free. Q: Can I hire a virtual assistant for my trucking company? A: Yes. A virtual assistant for trucking company admin handles the recurring work — data entry, driver paperwork, rate-con filing, carrier packets, insurance certificates and email follow-ups — inside your own systems. Many freight brokers use the same desk for back-office outsourcing and carrier sales support. More: https://transportbpo.com/us/industries/trucking/ ### NEMT & Medical A 24/7 NEMT dispatch service built by a team that has run NEMT and healthcare call center operations for years. Dedicated dispatchers work inside your RouteGenie, TripMaster or Kinetik account — scheduling trips, working will-calls, and covering the after-hours and weekend windows your office can’t — answering every call in your company name. Q: What does a NEMT dispatch service do? A: A NEMT dispatch service runs the desk behind your fleet: answering calls, scheduling trips, assigning and confirming runs, working will-calls, and updating broker portals — all inside your own dispatch software. TransportBPO’s dispatchers do this in your company name, up to 24/7, so your vehicles keep moving without you staffing an office around the clock. Q: How much does NEMT dispatch cost? A: TransportBPO prices month-to-month in your local currency with no setup fees, and our internal analysis puts a dedicated desk at typically 50–70% below the cost of hiring in-house dispatchers for the same coverage. Your first week is free, so you can measure the desk against real trip volume before paying anything. Q: Can you cover after hours NEMT dispatch only? A: Yes. Many fleets keep daytime dispatch in-house and hand us evenings, overnights and weekends — the hours where will-call returns and early standing orders otherwise go unanswered. After-hours cover is the most common starting point, and operators typically expand to a full 24/7 desk once it proves out. Q: Do you work inside RouteGenie, TripMaster and Kinetik? A: Yes. Our dispatchers work directly inside RouteGenie, TripMaster, Kinetik and other NEMT platforms on your own account — no migration, no parallel system. Trips, notes and statuses stay in your software, so you can watch the desk work in real time and take it back in-house at any point. Q: Are you a HIPAA compliant NEMT call center? A: Member data is handled to HIPAA standards: dispatchers are trained on PHI handling, work under NDA, and touch only the minimum data a trip requires — inside your own system, so records never leave it. Data-handling practices are documented during onboarding so you can answer broker and payer questions with specifics. Q: Do you offer NEMT dispatch for small fleets and new providers? A: Yes — small fleets are the core of our book. At two to ten vehicles, a full-time in-house dispatcher rarely pays for itself, which is exactly where an outsourced desk fits. New NEMT providers get the same terms: month-to-month, no setup fees, and a desk that scales as vehicles are added. Q: Can I hire a dedicated NEMT dispatcher rather than a shared team? A: Yes. Operators hire NEMT dispatchers from us as dedicated seats — a named remote NEMT dispatcher trained on your service area, your brokers and your software, working the hours you set. Fleets that need round-the-clock cover run a small dedicated pod instead, so the desk never depends on one person’s shift. Q: Do you handle will-call trip management and standing orders? A: Yes. Will-call trip management is half of NEMT dispatch: we log the return request, track member readiness, assign the nearest vehicle, and close the loop with the facility. Standing orders are scheduled and confirmed on their recurring pattern, so repeat riders never fall out of the calendar. Q: What is NEMT routing? A: NEMT routing is the work of deciding which vehicle runs which trips in what order — assigning each leg to a driver, sequencing pickups so every stop lands inside its pickup window, and multi-loading riders headed the same direction. Done well, it turns a day’s trip list into driver manifests that survive late appointments and same-day changes. Q: What are the most common NEMT dispatch problems? A: The most common NEMT dispatch problems are missed pickup windows on early dialysis runs, will-call returns that strand riders, unconfirmed standing orders, the wrong vehicle class on a manifest, broker portal offers that expire unworked, and phones nobody answers after hours. Most trace back to coverage — hours when no trained dispatcher is at the desk. Q: Can NEMT billing be outsourced? A: Yes. NEMT billing support outsources the same way dispatch does: a trained desk verifies rider eligibility, turns completed trips into clean claims, works denials, and reconciles broker payments — all inside your own systems. TransportBPO runs billing alongside the dispatch desk, so claims are built from the same trip records your dispatchers keep current. More: https://transportbpo.com/us/industries/nemt/ ### Courier & Delivery A courier dispatch service that answers in your name, works inside your routing software, and covers the early-morning and late-evening windows where delivery demand actually lives — from where-is-my-order calls to same-day dispatch, medical runs and last-mile carrier support. Q: What does a courier dispatch service actually do? A: A courier dispatch service answers your phones, enters jobs, assigns drivers inside your routing software, monitors routes, and handles customer status calls — everything a seated dispatcher does, delivered by trained remote agents. TransportBPO answers in your company name, typically within three rings, at 50–70% below in-house cost per our internal analysis. Q: Do you handle "where is my order" calls? A: Yes. Where is my order call handling is the core of our courier answering service: agents look each shipment up in your tracking platform, give callers a live status, and log the contact. Exceptions — failed attempts, wrong addresses, damaged parcels — are resolved to your rules or escalated with full notes. Q: Do you offer a medical courier dispatch service? A: Yes. We dispatch STAT and routed medical work, provide pharmacy delivery dispatch support, and manage lab specimen courier coordination to your chain-of-custody procedures. The same desk works as a medical courier answering service around the clock, so hospitals and labs always reach a live agent in your name. Q: Can you support an Amazon DSP? A: Yes. Our Amazon DSP support service staffs the dispatcher seat for independent Delivery Service Partner owners — load-out coordination, rescue calls, and route support for delivery drivers — inside the tools you already use. TransportBPO is an independent company and is not affiliated with or endorsed by Amazon. Q: Do you cover after-hours and same-day dispatch? A: Yes. After hours courier dispatch is where most clients start: nights, weekends and holidays covered by the same trained team. During the day we run same day delivery dispatch and on-demand work, so a rush job called in at 2pm is on a driver’s board minutes later. Q: Is courier dispatching outsourcing cheaper than hiring in-house? A: Usually, yes. TransportBPO’s internal analysis puts a managed 24/7 desk at 50–70% below the loaded cost of hiring, training and scheduling in-house dispatchers, because you’re not paying three shifts, benefits, or churn. Month-to-month terms and a free first week let you verify the math before committing. Q: Do you support 3PLs and freight forwarders? A: Yes. The same desk extends to logistics customer service outsourcing: 3PL customer support outsourcing for warehousing and fulfillment clients, and freight forwarding customer service outsourcing for shipment status, document chasing and carrier follow-ups. Agents train on your accounts and work inside your TMS or customer portal. Q: Can you work as a virtual assistant for a courier business? A: Yes. Many operators use us as a virtual assistant for courier business admin: order entry, invoicing support, claims paperwork, driver onboarding documents and customer follow-ups, alongside full courier back office outsourcing. You get dedicated, trained support for a fraction of a full-time hire, scaled up or down monthly. More: https://transportbpo.com/us/industries/courier/ ### Shuttle & Charter A paratransit dispatch service and shuttle booking desk in one — trained agents answering in your company name, scheduling ADA and demand-response trips, filling airport and hotel shuttle seats, coordinating employee and student runs, and quoting charters inside your own software, 24/7. Q: What does a paratransit dispatch service from TransportBPO include? A: Live agents answer your line in your company name, book ADA and demand-response trips inside your own scheduling software, negotiate pickup windows to your policy, maintain standing orders, dispatch will-call returns, and handle cancellations and where’s-my-ride calls — 24/7, with the trip records your reporting requires. Q: Can you handle ADA transportation call handling for an agency contract? A: Yes. Agents are trained on your service-area rules, trip-negotiation windows and no-show policies, and they document every booking in your system for compliance reporting. Eligibility determinations and formal ADA policy remain with your organization; we take the calls and book to the rules you set. Q: Do you work as a demand response transit call center for contractors? A: Yes. We cover demand-response and microtransit programs for private operators serving counties, cities and transit agencies: ride requests, scheduling, rider status calls and driver coordination inside your platform. The contract and service obligations stay with you — we staff the phones that keep the service running. Q: Can you take airport shuttle reservations overnight and on weekends? A: Yes. The desk runs 24/7/365, so reservations, changes and cancellations are captured whenever travelers call. Agents record flight details in your reservation system and make confirmation calls ahead of early departures — pre-dawn runs are exactly the window where voicemail loses bookings. Q: Do you support hotel shuttle and employee shuttle programs? A: Yes. Hotel shuttle dispatch support gives front desks a live line for pickup times and schedule changes, and employee shuttle coordination covers corporate and campus routes — rider questions, delays and day-of disruptions — so shuttle contracts get answered like a department, not an afterthought. Q: Can you run a school transportation call center for district routes? A: Yes. We answer parent calls, take absence and schedule questions, and provide school bus dispatch support to your routing rules — a student transportation answering service operating in your company name. Vehicle operations, driver vetting and district compliance requirements remain with your operation. Q: Do you handle charter bus reservations and quote requests? A: Yes. We capture group size, dates and itinerary while the inquiry is hot, quote from your rate card, and book confirmed trips in your system — bus charter quote call handling through to motorcoach dispatch support on the day of the trip. Q: How much does an outsourced shuttle and paratransit desk cost? A: Pricing is month-to-month with no setup fees, quoted in local currency for the US, UK, Canada and Australia, and your first week is free. TransportBPO’s internal analysis puts the desk at 50–70% below the cost of staffing schedulers and night dispatchers in-house. More: https://transportbpo.com/us/industries/shuttle/ ### Car Rental A car rental answering service that captures reservations after the counter closes — booking into your own system, answering pickup and policy questions, and covering the late arrivals, extensions and breakdown calls that otherwise go to voicemail. In your company name, around the clock. Q: How much does a car rental answering service cost? A: Month-to-month with no setup fees and no contract; pricing is quoted by coverage hours and call volume, in local currency, with the structure published on the pricing page. TransportBPO’s internal analysis puts the desk at typically 50–70% below staffing the same hours at a counter — and the first week is free. Q: Can you take rental reservations after hours? A: Yes — that is the core of the desk. Agents capture bookings in your own reservation system around the clock: rates from your structure, vehicle class, deposit and license requirements all confirmed on the call. The reservation is secured before the caller shops on, which is exactly what voicemail never does. Q: What happens when a renter breaks down at night? A: They reach a live agent in your company name. We run your first-steps script, coordinate help through your chosen roadside provider, keep the renter informed, and document the event for the file — with accident calls escalated to your on-call contact immediately. Breakdown handling is where rental reputations are made or lost. Q: Can you process rental extensions by phone? A: Yes. Extension requests are checked against your availability and rate rules and processed on the call, turning would-be late returns into booked revenue. Early returns and changes are logged in your system, so the fleet calendar stays real and the next renter’s car is actually there. Q: Do you answer policy and billing questions? A: Yes. Deposits, age rules, insurance options, fuel and toll policies are answered consistently from your account playbook — the same correct answer at 2pm or 2am. Billing disputes are documented in detail and routed to your team rather than argued on the phone. Q: Do you cover vehicle hire operators in the UK and Australia? A: Yes. The same desk answers as a vehicle hire answering service for UK and Australian operators, priced in pounds and Australian dollars on month-to-month terms. Agents follow your local terms and conventions, and the free first week applies in every market we serve. More: https://transportbpo.com/us/industries/car-rental/ ### Car Hauling A car hauling dispatch service for auto-transport operators — pickup and delivery coordination, dealer and auction calls, quote intake and the paperwork trail that gets you paid, handled in your company name while your trucks stay loaded and moving. Q: How much does a car hauling dispatch service cost? A: Month-to-month, no setup fees, no contract — auto transport dispatch cost scales with coverage hours and call volume, and the full rate structure is published on the pricing page. TransportBPO’s internal analysis puts a staffed desk at typically 50–70% below in-house office cost for the same hours, and the first week is free. Q: Do you find or book loads for car haulers? A: No — that stays with you, and we say so plainly. Which loads to run, which brokers to work and what rates to accept are your calls. We run everything around those decisions: the coordination calls, dealer and auction scheduling, customer updates and the paperwork trail that gets loads billed. Q: Can you coordinate auction and dealer pickups? A: Yes. Agents confirm release numbers, buyer numbers, gate hours and lot locations before a driver rolls, and give dealers a consistent scheduling line in your company name. Auction pickups fail on missing details, and a hauler turned away at the gate is a day of revenue gone — so the details get confirmed first. Q: Do you handle customer status and delivery updates? A: Yes. Where-is-my-car calls are answered live from your dispatch board, and shippers, receivers and brokers are updated proactively when windows move. Your drivers stop fielding arrangement calls mid-route, and your customers stop calling your cell because it is the only number that answers. Q: Can you chase BOLs, condition reports and claims paperwork? A: Yes. Delivery paperwork is collected from drivers the day a vehicle drops, filed to your process, and matched to invoices so billing never waits on documents. Damage claims are documented with photos and timelines and escalated to you — recorded carefully, argued never. Q: Do you cover after hours and snowbird season? A: Yes. After hours car hauling dispatch covers early auction mornings and late deliveries, and full 24/7 cover is available for peak season, when snowbird lanes can double call volume. The desk scales up for the season and back down after — terms stay month-to-month either way. More: https://transportbpo.com/us/industries/car-hauling/ ### Moving & Removals A moving company answering service that picks up while the lead is still warm — capturing the move details, booking the survey, and covering the evenings and weekends when people actually plan their moves. Agents answer in your company name and book straight into your CRM. Q: How much does a moving company answering service cost? A: Pricing is month-to-month with no setup fees and no contract, quoted by coverage hours and call volume — see the pricing page for local-currency rates. Per TransportBPO’s internal analysis, operators typically pay 50–70% less than staffing an in-house front desk, and the first week is free, so the desk proves itself on real leads before you pay. Q: How fast do you answer moving company calls? A: Typically within three rings, in your company name — TransportBPO’s standing answer-time policy. Speed matters more in moving than almost any vertical we serve: quote shoppers call down a list, and the first company that answers usually books the survey. Miss the call and the lead rarely calls back. Q: Can you book surveys and estimates directly? A: Yes. Agents book in-home and video surveys into your own calendar or CRM, to your scheduling rules — service area, crew availability, buffer times. Smaller jobs can be quoted from your rate card where you allow it, and anything unusual is captured in detail and routed to your estimator. Q: Do you cover evenings and weekends for moving inquiries? A: Yes — that is where moving demand actually lives. People plan moves after work and on weekends, so those hours produce a heavy share of quote calls. We staff evenings, weekends and holidays as standard, with full 24/7 moving company call answering available if you want every hour covered. Q: Can you handle move-day and claims calls? A: Yes. The desk relays customer and crew messages on move day, takes certificate-of-insurance requests from building managers, and logs damage claims to your documented process — calmly acknowledged, fully recorded, escalated to you, and never argued on the phone. Your foreman stays with the truck. Q: Do you answer for removals and man-and-van firms in the UK? A: Yes. The same desk runs as a removals call answering service for UK firms — quote capture, survey booking and man and van booking service work, priced in pounds on month-to-month terms. Agents follow UK conventions on property types and access details, and evenings and weekends are covered as standard. Q: Can we outsource moving company calls without changing our CRM? A: Yes — that is the only way we work. Agents log into your existing CRM or booking system and enter leads, surveys and jobs where your team already looks. Nothing migrates, your data stays yours, and if you ever bring the phones back in-house, every record is already in your system. More: https://transportbpo.com/us/industries/moving/ ### Charter Bus & Coach A charter bus booking service and answering desk for motorcoach, coach and party bus operators — quote requests captured while the planner is still shopping, trips booked into your own software, and the day-of-trip phone covered from first pickup to last drop. Q: How much does a charter bus answering service cost? A: Month-to-month, no setup fees, no contract — pricing is quoted by coverage hours and call volume in your local currency, with the full rate structure published on the pricing page. TransportBPO’s internal analysis puts the desk at typically 50–70% below staffing the same evening, weekend and season coverage in-house. First week free. Q: How do you handle charter bus quote requests? A: Agents capture the complete trip — group size, dates, itinerary, pickups, luggage, accessibility — and quote from your rate card on the call where your rules allow. Requests needing your review are logged in full and flagged, so your follow-up call is about price, not fact-finding. Planners book whoever answers clearly first. Q: Can you book multi-day tours and multi-vehicle trips? A: Yes. Each leg is entered in your charter software with vehicles, timings and overnight stops spelled out, confirmed back to the customer, and scheduled to the driver-hours limits your system tracks. Multi-coach jobs get per-vehicle detail so every driver runs the same itinerary the group leader holds. Q: Do you answer party bus calls? A: Yes. Party bus inquiries are long and question-heavy, and we work them patiently to a quote and a deposit — hours, capacity, routes and on-board policies all handled to your rules. It is exactly the call a busy charter office tends to cut short, and exactly the one that books when someone takes the time. Q: Can you cover the phone on the day of a trip? A: Yes. The desk provides motorcoach dispatch support on travel days: driver confirmations, itinerary changes, where-is-the-bus calls from group leaders, and escalation to your on-call manager when something genuinely needs a decision. Sixty passengers stop having your personal cell as their only number. Q: Do you handle after-hours and weekend charter inquiries? A: Yes — evenings, weekends and holidays are covered as standard, and full 24/7 cover is available for operators running overnight tours. Wedding and event planners do their organizing outside business hours, so the after-hours window is where a large share of charter revenue first calls. Q: Do you work for coach hire operators in the UK? A: Yes. UK coach hire booking runs on the same desk, priced in pounds: quote capture, itinerary detail and booking inside your own software, in your company name. Month-to-month terms and the free first week apply in every market we serve — US, UK, Canada and Australia. More: https://transportbpo.com/us/industries/charter-bus/ ### Valet Services A valet answering service for operators running hotels, restaurants, events and multi-site portfolios — bookings taken, guest calls answered and retrieval requests routed while your attendants stay on the curb. Answered in your company name, typically within three rings. Q: How much does a valet answering service cost? A: Month-to-month with no setup fees and no contract; pricing is quoted by coverage hours and call volume, published on the pricing page in local currency. Because one central desk covers every site, TransportBPO’s internal analysis puts it typically 50–70% below staffing phone coverage location by location. The first week is free. Q: Why does a valet company need an answering service? A: Because the operation’s hands are full by design. Attendants parking and retrieving cars cannot take booking inquiries, venue calls or guest questions, so those calls ring out at the exact moments business is best. A central desk answers them in your company name while your team stays on the curb. Q: Can you take valet bookings for events? A: Yes. Event requests are captured with venue, date, expected vehicle count, hours and insurance requirements, then quoted to your rate rules or booked into your system. Organizers shop around; the operator whose phone gets answered on a Saturday afternoon is usually the one that gets the gala. Q: How do you handle lost tickets and damage claims? A: Lost tickets run through your verification protocol before any release step. Damage claims are taken calmly and documented completely — vehicle, ticket, time, description — acknowledged without admitting liability, and escalated to the site manager per your claims process. Guests get heard; your operation gets a clean record. Q: Can one desk cover multiple valet locations? A: Yes — that is where the model works hardest. Calls route by site and are answered to each venue’s own playbook: retrieval flow, validation policy, escalation contact. Multi-site operators replace patchy per-location coverage with one consistent desk and get every site’s calls logged in one place. Q: Do you answer valet lines after hours and on event nights? A: Yes. Evenings, weekends, holidays and overnight hotel coverage are standard — valet demand lives at exactly those hours. Event-night surges are absorbed by the same desk, so the phone stays answered from the first arrival to the last retrieval of the night. More: https://transportbpo.com/us/industries/valet/ ### Community Transport A community transport booking service for dial-a-ride, accessible travel and non-profit schemes — ride requests answered with patience, trips scheduled to each passenger’s needs, and the records your funding depends on kept clean. One desk, answered in your scheme’s name. Q: How much does a community transport booking service cost? A: Pricing is month-to-month with no setup fees or contract, quoted by coverage hours and call volume in your local currency — the structure is published on the pricing page. TransportBPO’s internal analysis puts the desk at typically 50–70% below the cost of adding office staff, and the first week is free, which makes the trial easy for trustees to approve. Q: Can you handle dial a ride scheduling for our scheme? A: Yes. Agents book ride requests into your own dial-a-ride or scheduling system, matched to each passenger’s mobility needs and your vehicle availability, with pickup windows set to your policy. Standing bookings run on their recurring pattern, and same-day return requests are dispatched when the rider calls. Q: Are your agents suited to older and disabled passengers? A: Yes — it is the defining skill of this desk. Calls are unhurried, confirmations are clear, and mobility needs, escorts and equipment are captured carefully on every booking. Many riders in community transport cannot or will not use apps; the desk gives them a patient human being who gets the journey right. Q: Do you support Section 19 and Section 22 permit operators? A: Yes. UK community transport schemes are a core focus, including Section 19 and Section 22 permit operators, dial-a-ride services and council-funded accessible travel. We handle the bookings, scheduling and records; permit obligations, governance and driver arrangements stay with your organization. Q: Can you help with grant and local-authority reporting? A: Yes. Journey data is captured in the shape your reporting requires — trip purposes, passenger categories, counts and mileage — at the moment of booking, inside your own system. Quarterly returns and funder reports draw on clean, complete records instead of being reconstructed from driver sheets. Q: Can volunteers still take some calls? A: Of course. Many schemes route the booking line to us and keep a direct number for drivers and members, or use the desk as overflow so calls only reach us when your coordinator is busy. The desk is shaped around your staffing — it adds capacity without changing how your scheme feels to its passengers. More: https://transportbpo.com/us/industries/community-transport/ ### Rideshare Fleets Rideshare fleet dispatch and driver support for companies running vehicles on rideshare and private-hire platforms — driver calls answered, swaps and downtime coordinated, and the compliance paperwork kept current, so your fleet earns instead of waiting on hold with you. Q: How much does rideshare fleet support cost? A: Month-to-month with no setup fees and no contract; pricing is quoted by coverage hours and roles, published on the pricing page in local currency. TransportBPO’s internal analysis puts a staffed desk at typically 50–70% below hiring in-house ops staff for the same hours — and the first week is free. Q: Do you support fleet operators or individual drivers? A: Fleet operators only. The desk is built for companies running multiple vehicles and drivers on rideshare and private-hire platforms: driver support, vehicle coordination, compliance tracking and back office across the whole fleet. Individual owner-drivers are not who this service is designed for. Q: Can you coordinate vehicle swaps and breakdowns? A: Yes. A vehicle-down call triggers the full sequence — recovery, replacement vehicle, driver reschedule, downtime log — run inside your fleet-management platform to your rules. Cutting hours off every breakdown and swap is where a fleet desk pays for itself, because idle vehicles are pure cost. Q: Do you track driver documents and platform compliance? A: Yes. The desk maintains a fleet-wide expiry calendar for insurance, registration, licensing and platform documents, chases drivers for renewals ahead of deadlines, and processes onboarding paperwork. Lapsed documents park cars; the desk’s job is making sure that never happens quietly. Q: Can you answer driver calls overnight and on weekends? A: Yes — those are the hours rideshare fleets earn most and the hours in-house cover disappears. After hours rideshare fleet support runs nights, weekends and holidays as standard, up to full 24/7, so a 2am breakdown is coordinated live and your morning starts with a log, not a crisis. Q: Are you affiliated with any rideshare platform? A: No. TransportBPO is an independent support company and is not affiliated with, endorsed by or partnered with any rideshare or private-hire platform. We work inside your own fleet accounts and tools as your back office, and your platform relationships remain entirely yours. More: https://transportbpo.com/us/industries/rideshare/