Access2Care is now part of MTM Health — MTM finalized the acquisition in October 2024, and MTM’s site says Access2Care is moving to the MTM Health name and brand. In practice, Access2Care provider enrollment today means joining MTM Health’s network: application, interview, contracting, credentialing, and training. Prepare insurance certificates, vehicle records, and driver files, and confirm current requirements through MTM’s official provider channels.
If you are searching for Access2Care provider enrollment in 2026, the most important thing to know is that the door has moved. Access2Care — for years one of the major NEMT brokers, formerly under Global Medical Response — was acquired by MTM, and the brand is being folded into MTM Health. The trips have not disappeared; the path to them now runs through MTM Health’s provider network.
This guide covers what actually changed, what it means whether you are a new applicant or an existing Access2Care provider, and — because credentialing document lists look similar across brokers — what your fleet should have prepared regardless. Standard disclosure: TransportBPO is an independent dispatch and back-office provider with no affiliation to Access2Care or MTM Health. Enrollment decisions and current requirements come only from the broker’s official channels.
What happened to Access2Care?
MTM announced the acquisition in August 2024 and finalized it that October. Per MTM’s own announcement, Access2Care brought a network of roughly 1,900 transportation provider partners and 14,000 vehicles, and the deal extended MTM Health’s operational footprint to all 50 states, the District of Columbia, and Puerto Rico. MTM’s transition pages state directly that Access2Care is moving to the MTM Health name and brand, with member bookings carrying over and the same phone numbers continuing to work during the changeover.
For transportation providers, the practical read is simple: Access2Care’s Medicaid and managed-care trip volume now lives inside MTM Health’s operation, and MTM has said it is committed to a smooth transition for the existing provider network.
How does Access2Care provider enrollment work now?
Through MTM Health. New providers in former Access2Care markets apply the way any MTM applicant does: via the provider application on MTM’s site, followed by an interview with a network representative, contracting, credentialing, and training before the first trip. Whether the network actually needs capacity in your county is the first gate, and the network representative is the person who can answer that.
Be wary of stale information here. Older articles, directories, and paid credentialing services still describe Access2Care’s pre-acquisition vendor application process, and following an outdated path costs you weeks. When in doubt, start from MTM’s official provider pages and let their team route you — it is the one source that cannot be out of date about its own process.
What should you prepare for Access2Care credentialing?
The document categories are the same ones MTM says its credentialing monitors — licensure, certifications, background checks, insurance, and vehicle inspections — with exact limits and extras set by your state and contract. Rather than guessing at specifics, build a complete file in each category and confirm the details with your network representative:
- Business paperwork — legal entity documents and any state or local transportation licenses your market requires
- Insurance certificates — issued with the exact coverages and limits your contract specifies, ready to reissue quickly if a correction is needed
- Vehicle records — current registration and inspection documentation for every vehicle you intend to enroll
- Driver files — licenses, background checks, drug-screening results, and training certificates, kept complete per driver
Invoicing, data entry, trip logs, manifests, PODs, driver onboarding paperwork, and daily ops summaries.
Why does document readiness matter more during a transition?
Because a broker mid-integration is processing more paperwork than usual, and the applications that clear fastest are the ones that never bounce. When two provider networks and their credentialing systems are being merged, every incomplete packet, mis-issued insurance certificate, or expired inspection you submit joins a longer queue on the way back to you. The applicant who returns a complete, current file in one pass — and answers the phone when the network team calls — removes every delay that was theirs to remove.
There is also a defensive reason. In any transition, records occasionally need to be re-verified, and the provider who can re-produce any certificate on request in minutes never loses trip flow to an administrative gap. Keep digital copies of everything you submit, note the date and the person you sent it to, and treat your own file as the source of truth you can hand over again on demand.
What if you were already an Access2Care provider?
Watch the official transition communications closely, because systems are moving. One concrete, published example: MTM’s transition page for Texas Medicaid plans states the Access2Care member app stops working on May 14, 2026, with ride management moving to MTM Link. Timelines differ by state and contract, so the schedule for your market comes from the broker — but the direction of travel is clear: Access2Care-era tools are being retired in favor of MTM’s platforms.
Operationally, treat the transition like a re-onboarding. Confirm your credentialing file is current in MTM’s system, learn the MTM-side portals and trip workflows before your market cuts over, and brief your dispatch desk on the change — the fleets that stumble in a broker transition are usually the ones whose dispatchers found out about the new system the morning it went live.
How do you get credential-ready operationally?
The same way you would for any broker, because the pattern never changes: enrollment moves at the speed of your paperwork, and performance is graded from the first trip. Build the master credential file now, calendar every expiration, and give document upkeep a named owner so a lapsed certificate never quietly interrupts your trip flow. No broker publishes a guaranteed enrollment timeline, so plan cash flow on a weeks-to-months assumption.
Then look past approval. When trips start, someone has to confirm them, answer the 6am schedule changes, handle will-call returns, and keep the documentation clean enough to get paid the first time. Whether that desk is in-house or outsourced, standing it up while you wait on credentialing is the difference between a contract on paper and vans that are actually earning.
Sources: MTM Health — closes acquisition of Access2Care (official announcement) · MTM — transportation providers (official)
Common questions
Where this guide fits: it is part of the operator guide library. Next step: try the desk free for your first week.
Daniel Okoro is TransportBPO's Content Editor and Dispatcher — a former dispatcher who moved into editorial after years running live boards for taxi, NEMT and trucking accounts. He writes from dispatch-floor experience, not the marketing department, on what actually keeps a 24/7 desk running.
Connect on LinkedIn