Cut your dispatch and support costs by at least 70%.
Dedicated, brand-trained agents inside your own software — for a fraction of a fully-burdened in-house hire. No setup fee, no lock-in, month to month.
One dedicated agent, your desk, your software.
Each seat is 8 hrs/day × 5 days/week, trained on your brand. Prices in AUD, ex-GST.
Flat monthly rate — the lowest effective hourly. Cancel any time.
Virtual Assistant
- Calls, bookings and diary managed in your name
- Inbox, quotes and follow-ups
- Data entry and CRM updates in your software
- Back-office admin and daily summaries
Virtual Receptionist
- Every call answered in your company name
- Booking, message-taking and call routing
- Overflow and after-hours front desk
- Callers never know it is outsourced
Answering / CSR
- Inbound booking, reservation and enquiry calls
- Outbound confirmations and driver-arrival calls
- Complaint handling to your retention script
- Chat and email as a backup channel
Dispatcher
- Live driver coordination and routing
- Overnight, weekend and surge cover
- Works inside your dispatch/TMS
- Booking confirmations and answer-time reporting
Billing / Back-office
- Invoicing, payment processing and reconciliation
- PODs, trip logs and manifest handling
- Accounts-receivable follow-up
- Daily reporting into your system
Specialized
- NEMT/NEPT, motor-club or freight-trained
- Broker/portal and SLA-aware handling
- Under NDA, trained on your account
- The hardest desk, fully covered
Team packages, roles fully mixable.
Escalating volume discounts as you scale from a starter desk to a full back office.
Need a specialized desk — NEMT/NEPT, motor-club or freight? Those seats price a little higher; ask for a mixed-team quote.
Don't need a full seat? Pay for the job.
Simple plans where they fit, a custom quote where they don't — always priced to land ~70% under in-house.
Data entry · QA · appointment setting · lead gen · white-label builds
Credentialing, proof-of-delivery, outbound confirmation, one-off projects — priced to the job. Tell us what you need done.
Extend the hours, add the days, go 24/7.
Add-ons apply as a percentage of the seat's monthly rate. Overnight is +12% — below the 20–40% most competitors surcharge.
Every plan is customized to your hours and volume. Get a quote and we will send the exact numbers.
In-house vs TransportBPO, side by side.
Anchored against a fully-burdened in-house dispatcher — not just base salary. Then see your own number.
One in-house dispatcher
fully loaded, per yearTransportBPO dispatcher
a dedicated desk, per year- A whole desk, not one person
- No sick days, holidays or turnover
- Scale to overnight or 24/7 any time
Assumes calls that currently hit voicemail. Most never call back.
How we calculate the saving: we compare our seat price against the fully-burdened cost of the same role in-house — base salary plus benefits, payroll tax, overhead, recruitment, turnover and management — not just base pay, which understates the real number. Rates on this page are illustrative starting points in AUD, ex-tax; your exact quote depends on hours, roles and volume.
Straight answers on how it's priced.
Get your AU plan with the numbers.
Answer three quick questions. No call required to get a number, and no obligation after.