UK operators · out-of-hours cover
Never miss another booking.
We answer every call in three rings and dispatch your drivers 24/7/365 — at a fraction of an in-house desk, and built only for transportation fleets.
Every call that rings out is a fare your competitor takes.
You cannot staff overnight at £23 an hour fully loaded — and you should not have to. Here is the difference a dedicated desk makes.
Without coverage
- Night and weekend calls hit voicemail — and never call back.
- Your one dispatcher quits and the desk goes dark.
- Overflow at peak means hold times and lost bookings.
- You pay full salary, benefits, and turnover for partial cover.
With TransportBPO
- Every call answered in three rings, day or night.
- A dedicated team that knows your brand and your software.
- Surge and overflow absorbed without a single dropped call.
- 50–70% lower cost, no overnight staffing headaches.
One partner for the phones, the dispatch, and the back office.
Pick the coverage you need now and add to it later. Everything runs inside your existing platform.
24/7 Live Dispatch
Real-time driver coordination and routing around the clock — overnight, weekends, holidays, and peak surges covered.
- Overnight & night-shift
- Weekend & holiday
- Overflow / surge coverage
- Multi-fleet, multi-location
Call Answering & Support
Every booking, reservation, and enquiry answered in your brand voice — your customers never know it is outsourced.
- Inbound booking & reservations
- Outbound confirmations
- Virtual receptionist
- Complaint handling
After-Hours Cover
Stop losing fares to voicemail. We pick up the calls your in-house team cannot staff.
- Night & overnight
- Weekend & holiday
- Emergency overflow
Back-Office & Admin
Invoicing, data entry, trip logs, manifests, PODs, driver onboarding paperwork, and daily ops summaries.
- Invoicing & billing
- Data entry & documents
- Records management
- Reporting
Billing & Payments
Pre-trip payment collection, payment processing, bookkeeping support, and accounts reconciliation.
- Payment processing
- Pre-trip collection
- Reconciliation
Bilingual & Multilingual
English/Spanish across US & Canada, English/French for Quebec, and multilingual options for the UK.
- EN / ES
- EN / FR (Canada)
- Multilingual (UK)
We speak private hire, towing, freight, and everything in between.
Each desk is trained on the pains, portals, and compliance that are specific to your kind of operation.
Private Hire & Taxi
Booking, dispatch & overnight cover for cab and minicab fleets.
Limo & Chauffeur
Reservations and airport-transfer coordination for livery & black car.
Recovery & Towing
Motor-club portals (AAA, Agero, HONK, NSD) handled 24/7.
Trucking & Freight
Load booking, broker negotiation, ELD/HOS support for carriers.
NEMT & Medical
Broker-compliant scheduling — Modivcare, MTM, Veyo, Access2Care.
Courier & Delivery
Last-mile dispatch and customer support for parcel & messenger.
How onboarding works.
We learn your operation
Your booking flow, brand voice, drivers, service area, and software. We document it so every agent sounds like you.
We set up inside your tools
No migration. We log into your existing dispatch/TMS and connect your lines, with a short shadow period to calibrate.
We go live on your terms
Start with overnight or overflow, or take the full desk. Scale coverage up or down with no contract lock-in.
You see the numbers
Daily summaries, answer-time stats, and booking counts. You watch missed calls drop to zero.
See what after-hours calls are costing you.
Move the sliders. The math is conservative on purpose.
Assumes calls that currently hit voicemail. Most never call back.
What changes when every call gets answered.
Our drivers were fielding their own bookings at 2am and it was burning them out. The out-of-hours desk just handles it now — bookings come through clean on our system and the drivers actually rest. Retention has genuinely improved.
Driver after-hours complaints down 80%Private hire fleet — Manchester
Breakdown work is won or lost on how fast you answer. Since moving our overflow and out-of-hours to TransportBPO we stopped dropping calls at peak, and the team logs everything into our job system exactly how we asked.
First-ring pickup on breakdown callsVehicle recovery operator — Birmingham
We were losing four or five callouts a night because nobody was picking up after 10pm. TransportBPO took over the overnight desk and now every motor-club call gets answered on the first couple of rings. It paid for itself in the first month.
Overnight missed calls: zero14-truck towing & recovery — Houston, TX
Our will-call return trips were a mess — patients waiting, drivers guessing. Their dispatchers already understood NEMT and the broker portals, so onboarding was days not weeks. On-time pickups are up and the complaint calls basically stopped.
Will-call pickups on time +31%NEMT provider, 22 vehicles — Phoenix, AZ
Airport runs get booked at all hours. Having a live team quote and confirm rides overnight instead of a voicemail has been the difference between keeping a corporate account and losing it. Clean handoffs to our morning shift too.
After-hours bookings captured 24/7Black-car & limo service — Chicago, IL
Onboarding was days, not weeks — they learned our routing software faster than our last in-house hire did. Now we scale the desk up on peak days and back down after, without hiring and rehiring. Exactly what a small operation needs.
Live in 4 daysCourier & last-mile — Toronto, ON
Less than half the cost of one in-house dispatcher.
No upfront fee. No long-term contract. An introductory rate for your first 90 days.
£0 upfront
Pay only for the coverage you use, billed by the hour by role. Start with overnight or overflow and expand when it proves out.
- Dedicated agents trained on your brand
- Works inside your existing software
- Month-to-month, cancel anytime
- Intro discount for the first 90 days
- One client per city, where available
The honest comparison
One in-house dispatcher, fully loaded:
And you get a whole team and full 24/7 cover — not one person who sleeps, takes holidays, and eventually quits.
Questions operators actually ask.
Do you cover my city?
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Find out what we would cost you — in two minutes.
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