TowBook support, staffed 24/7.
Live agents booking, dispatching, and updating inside your own TowBook account — no migration, no parallel system, your data stays exactly where it is.
Your TowBook account, our desk
TowBook is one of the most widely used towing management platforms in North America — cloud-based dispatch, impound management, motor-club integrations, and billing for tow operators of every size. If your operation runs on TowBook, your dispatch desk should too.
TowBook dispatch support means our agents log into your TowBook account and run your desk the way your best in-house dispatcher would: creating calls, assigning trucks, updating job statuses, and keeping the board clean — 24/7, in your company name. No parallel system, no re-keying, no morning cleanup.
Because TowBook already receives digital dispatches from motor clubs, one desk can work everything in one place: club jobs land on the board, our dispatchers accept and roll trucks, cash calls get created from the phone, and every job carries the notes, photos, and timestamps your billing depends on. This is towing dispatch software support in the practical sense — people who know the platform, staffing it around the clock.
Most operators hand the desk the hours that hurt first — nights, weekends, storm weeks — then widen coverage once the morning board proves itself. An outsourced TowBook dispatcher scales up with a permissions change rather than a job posting, never calls in sick an hour before a shift, and costs a fraction of what an overnight hire does once you count the full burden. Per TransportBPO’s internal analysis, outsourced coverage typically runs well below the fully loaded cost of staffing the same hours in-house.
What our agents do in TowBook.
Calls become TowBook jobs
Every phone call is answered in your name and entered as a complete TowBook call — location, vehicle, service type, payment notes — while the caller is still on the line.
Truck assignment & statuses
We assign the right truck, set realistic ETAs, and keep statuses current from dispatched to cleared, so the board always reflects reality.
Motor-club job handling
Digital club dispatches arriving in TowBook are accepted in-window, worked to the program’s requirements, and documented for payment.
Impound & release notes
Private-property and impound calls handled to your process, with the documentation your lot and your local rules require.
After-hours & overflow
Nights, weekends, storm surges — the account stays staffed when your office is closed, and overflow rings to us before it rings out.
Clean handoffs
Your team opens TowBook in the morning to a worked board — no voicemail backlog, no mystery jobs, full notes on everything that moved overnight.
See our agents in your TowBook account — free for a week.
No card, no contract, no migration. Part of the full Towing & Recovery desk.
TowBook questions operators ask.
Put a 24/7 desk inside your TowBook account.
Three quick questions, then a specialist builds your plan. First week free.
TransportBPO provides independent staffing and support for operators who use TowBook. We are not affiliated with, endorsed by, or certified by the platform vendor. TowBook and related marks are the property of their respective owners.