NEPT & Patient Transport dispatch & answering service in Tasmania.
Tasmania’s transport activity centres on Hobart (HBA) and Launceston, with tourism, cruise-ship arrivals and the Bass Strait freight link through Devonport shaping demand across the island. Seasonal visitor peaks push charter, hire car and transfer bookings well beyond daylight hours, and roadside jobs stack up on the Midland Highway between the two main centres. For smaller island fleets that simply can’t staff a booking line overnight, a genuine out-of-hours answering and dispatch partner keeps tourist and freight work from slipping away.
Tasmania market note: A smaller, tourism-led market where seasonal peaks strain limited local staffing.
Dispatch & call answering across Tasmania
We run a dedicated nept & patient transport desk for fleets across Tasmania, answering every call in your brand voice and dispatching your drivers in real time. A 24/7 NEMT dispatch service built by a team that has run NEMT and healthcare call center operations for years. Dedicated dispatchers work inside your RouteGenie, TripMaster or Kinetik account — scheduling trips, working will-calls, and covering the after-hours and weekend windows your office can’t — answering every call in your company name.
What drives volume here: Demand comes from taxi and rideshare, tourist coach and charter, hire car transfers, RACT roadside and towing, and Midland Highway freight, plus courier and NEPT runs.
24/7 Live Dispatch
Real-time driver coordination and routing around the clock — overnight, weekends, holidays, and peak surges covered.
Call Answering & Support
Every booking, reservation, and enquiry answered in your brand voice — your customers never know it is outsourced.
Back-Office & Admin
Invoicing, data entry, trip logs, manifests, PODs, driver onboarding paperwork, and daily ops summaries.
Bilingual & Multilingual
English/Spanish across US & Canada, English/French for Quebec, and multilingual options for the UK.
Virtual Assistant
A dedicated virtual assistant for transport operators — calls, bookings, admin, inbox and diary handled in your name, 24/7.
Virtual Receptionist
A front desk for transport companies — every call answered, screened, and routed in your company name.
NEMT is our home turf — SS Support Network has answered NEMT and healthcare lines for years. Dispatchers schedule to Modivcare, MTM, Veyo and Access2Care broker requirements, work under NDA, and handle member data to HIPAA standards inside your own dispatch software. NEMT compliance is treated as an operating habit — documented at onboarding, checked in daily work — not a binder that comes out when a broker asks.
NEPT & Patient Transport coverage across Tasmania.
From the major metros to the towns in between — 4 locations and growing, every one with the same 24/7 desk.
Why Tasmania operators hand us the phones.
The hours you can’t staff
Nights, weekends and holidays are when in-house desks go quiet and calls go to voicemail. We cover every one of them across Tasmania, so a booking is never lost to a rival who picked up first.
50–70% below in-house
Once you add salary, benefits, overtime, sick cover and turnover, a staffed desk is the most expensive way to answer a phone. Our team costs a fraction and scales with your season.
Inside your software
We work in the dispatch platform you already run — no rip-and-replace, no new logins for your drivers. Calls are answered in your brand voice and jobs are dispatched live.
Live in days, not months
We learn your booking flow, drivers and voice, run a short shadow period, then take calls live — most Tasmania fleets are up and running within a few days.
Not sure the math works for your operation? Run it through the missed-call calculator — then put the desk on your Tasmania phones with a free first week.
Questions Tasmania operators ask.
Get your Tasmania coverage plan.
Answer three quick questions. No call required to get a number, and no obligation after.
Prefer to talk it through first? Book a 15-minute fit call — no pitch, just straight answers.