NEPT & Patient Transport dispatch & answering service in Western Australia.
Perth (PER) anchors a vast state where transport demand runs from dense metro taxi and rideshare work out to enormous FIFO and mining logistics across the Pilbara and Goldfields. Road trains and linehaul crews cover distances few other markets face, while chauffeur and hire car operators service corporate and resource-sector travel around the clock. With crews spread thin over remote routes and shift patterns that never really stop, missed calls overnight or during changeovers translate straight into lost charters and freight — exactly the gap a staffed out-of-hours centre closes.
Western Australia market note: A resources-driven market with huge distances and strong FIFO and heavy-haulage components.
Dispatch & call answering across Western Australia
We run a dedicated nept & patient transport desk for fleets across Western Australia, answering every call in your brand voice and dispatching your drivers in real time. A 24/7 NEMT dispatch service built by a team that has run NEMT and healthcare call center operations for years. Dedicated dispatchers work inside your RouteGenie, TripMaster or Kinetik account — scheduling trips, working will-calls, and covering the after-hours and weekend windows your office can’t — answering every call in your company name.
What drives volume here: Call volume comes from taxi and rideshare, chauffeur and hire car corporate transfers, RAC roadside and towing, FIFO coach charter, and Pilbara/Goldfields road-train linehaul, with courier and NEPT work alongside.
24/7 Live Dispatch
Real-time driver coordination and routing around the clock — overnight, weekends, holidays, and peak surges covered.
Call Answering & Support
Every booking, reservation, and enquiry answered in your brand voice — your customers never know it is outsourced.
Back-Office & Admin
Invoicing, data entry, trip logs, manifests, PODs, driver onboarding paperwork, and daily ops summaries.
Bilingual & Multilingual
English/Spanish across US & Canada, English/French for Quebec, and multilingual options for the UK.
Virtual Assistant
A dedicated virtual assistant for transport operators — calls, bookings, admin, inbox and diary handled in your name, 24/7.
Virtual Receptionist
A front desk for transport companies — every call answered, screened, and routed in your company name.
NEMT is our home turf — SS Support Network has answered NEMT and healthcare lines for years. Dispatchers schedule to Modivcare, MTM, Veyo and Access2Care broker requirements, work under NDA, and handle member data to HIPAA standards inside your own dispatch software. NEMT compliance is treated as an operating habit — documented at onboarding, checked in daily work — not a binder that comes out when a broker asks.
Why Western Australia operators hand us the phones.
The hours you can’t staff
Nights, weekends and holidays are when in-house desks go quiet and calls go to voicemail. We cover every one of them across Western Australia, so a booking is never lost to a rival who picked up first.
50–70% below in-house
Once you add salary, benefits, overtime, sick cover and turnover, a staffed desk is the most expensive way to answer a phone. Our team costs a fraction and scales with your season.
Inside your software
We work in the dispatch platform you already run — no rip-and-replace, no new logins for your drivers. Calls are answered in your brand voice and jobs are dispatched live.
Live in days, not months
We learn your booking flow, drivers and voice, run a short shadow period, then take calls live — most Western Australia fleets are up and running within a few days.
Not sure the math works for your operation? Run it through the missed-call calculator — then put the desk on your Western Australia phones with a free first week.
Questions Western Australia operators ask.
Get your Western Australia coverage plan.
Answer three quick questions. No call required to get a number, and no obligation after.
Prefer to talk it through first? Book a 15-minute fit call — no pitch, just straight answers.