Community Transport dispatch & answering service in British Columbia.
British Columbia blends dense Metro Vancouver dispatch with mountain and coastal logistics that few other provinces face. Vancouver International (YVR) feeds constant limo and shuttle work, the Port of Vancouver drives heavy drayage, and BC Ferries sailings to Vancouver Island and the Sunshine Coast tie fleet timing to fixed departure windows. Mountain passes like the Coquihalla close or slow under snow and rockfall, and a fleet that misses the call rerouting a driver around a closure loses both the load and the customer.
British Columbia market note: Terrain and ferry schedules make real-time, always-on coordination worth more in BC than almost anywhere else in Canada.
Dispatch & call answering across British Columbia
We run a dedicated community transport desk for fleets across British Columbia, answering every call in your brand voice and dispatching your drivers in real time. A community transport booking service for dial-a-ride, accessible travel and non-profit schemes — ride requests answered with patience, trips scheduled to each passenger’s needs, and the records your funding depends on kept clean. One desk, answered in your scheme’s name.
What drives volume here: YVR airport limo and shuttle, port drayage, towing and recovery on mountain highways, and ferry-linked courier runs generate steady volume.
Reservations & Booking
Inbound reservations captured and booked directly in your software — confirmed, not just promised.
Call Answering & Support
Every booking, reservation, and enquiry answered in your brand voice — your customers never know it is outsourced.
24/7 Live Dispatch
Real-time driver coordination and routing around the clock — overnight, weekends, holidays, and peak surges covered.
Back-Office & Admin
Invoicing, data entry, trip logs, manifests, PODs, driver onboarding paperwork, and daily ops summaries.
Virtual Assistant
A dedicated virtual assistant for transport operators — calls, bookings, admin, inbox and diary handled in your name, 24/7.
Virtual Receptionist
A front desk for transport companies — every call answered, screened, and routed in your company name.
We book and schedule to your eligibility rules and each passenger’s assessed needs, and keep the journey records your funders and local-authority returns require. Scheme governance, permits and driver arrangements remain with your organization — including Section 19/22 obligations for UK operators.
Why British Columbia operators hand us the phones.
The hours you can’t staff
Nights, weekends and holidays are when in-house desks go quiet and calls go to voicemail. We cover every one of them across British Columbia, so a booking is never lost to a rival who picked up first.
50–70% below in-house
Once you add salary, benefits, overtime, sick cover and turnover, a staffed desk is the most expensive way to answer a phone. Our team costs a fraction and scales with your season.
Inside your software
We work in the dispatch platform you already run — no rip-and-replace, no new logins for your drivers. Calls are answered in your brand voice and jobs are dispatched live.
Live in days, not months
We learn your booking flow, drivers and voice, run a short shadow period, then take calls live — most British Columbia fleets are up and running within a few days.
Not sure the math works for your operation? Run it through the missed-call calculator — then put the desk on your British Columbia phones with a free first week.
Questions British Columbia operators ask.
Get your British Columbia coverage plan.
Answer three quick questions. No call required to get a number, and no obligation after.
Prefer to talk it through first? Book a 15-minute fit call — no pitch, just straight answers.