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Back-Office & Admin

Back-Office & Admin for transportation fleets.

The paperwork behind the wheels. Outsourced back-office support for transportation companies — we handle the trip logs, manifests, PODs, driver files, invoicing prep and daily summaries that pile up, working inside your own systems so your team spends its time moving vehicles, not chasing documents. Admin can even run overnight, so yesterday’s paperwork is done before your office opens.

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On the desk

Real back-office & admin, running live.

Every call and task is handled by a trained agent inside your own software — not a script reader, not a bot transfer.

Who it’s for

Operators whose admin backlog is eating overtime, dispatchers buried in data entry instead of running the road, and owners still doing invoices at the kitchen table on a Sunday because nobody else will.

What’s included

  • Invoicing, billing and accounts reconciliation
  • Data entry — trip logs, manifests, BoL/POD for freight
  • Document processing and records management in your systems
  • Driver onboarding paperwork and credentialing support
  • Daily operations summaries and reporting
  • Overnight processing so the day’s paperwork is cleared by morning

How it works

01

We map your admin

Which documents, which systems, which deadlines — and who touches what today. We build the checklist and the handoff points so nothing slips between your team and ours.

02

We run it on schedule

Daily or per-trip, your back office gets done by a trained team under NDA. Work can run overnight, so PODs and trip logs from the day are entered before your office opens.

03

You get clean reporting

Reconciled accounts, current driver files, and a daily ops summary ready when you need them — with anything odd flagged to a named person on your side, not buried in a queue.

How it flows

From first ring to handled — live.

Every back-office & admin request runs the same disciplined path, around the clock.

Built for your vertical

This service, tuned to your operation.

Trucking & Freight

Load booking, broker negotiation, ELD/HOS support for carriers.

NEMT & Medical

Broker-compliant scheduling — Modivcare, MTM, Veyo, Access2Care.

Courier & Delivery

Last-mile dispatch and customer support for parcel & messenger.

Straight answers

Questions about back-office & admin.

The recurring admin that keeps a fleet legal and paid: invoicing and reconciliation, trip-log and manifest entry, BoL and POD processing, driver-file upkeep, and a daily operations summary. You pick the tasks; we run them on a documented checklist inside your own systems, daily or per-trip.
A dedicated US back-office agent starts around $1,500 a month — an effective $9.40 an hour, with pay-as-you-go from about $13 — and the UK, Canada and Australia are priced in local currency. Terms run month to month with no setup fees, and the first week is free. Full rates are on our pricing page.
Yes. Everything is processed under NDA by a team with NEMT and HIPAA-aware heritage, using scoped logins you grant and can revoke. Your records stay in your own systems — we work inside them rather than exporting data out. Data security is built into how we onboard every account.
Yes. We work inside the accounting, TMS and dispatch platforms you already use rather than asking you to switch. During onboarding we document exactly which screens and fields we touch, so every entry lands in your system the way your own admin would make it.
We are not your accountant. We prepare invoices, enter data, reconcile accounts and keep records current, but tax filings, financial advice and final sign-off stay with you or your accounting firm. Think of us as the hands that keep the books current — your accountant still closes them.
Yes, and for many fleets that is the point. We process the day’s paperwork overnight so trip logs, PODs and draft invoices are current by morning. Paired with our dispatch or after-hours desks, the same team that takes the 2am call also logs its paperwork before shift end.
Further reading

Guides on back-office & admin.

Back-office support for fleets: beyond answering the phone Back-office outsourcing for fleets: billing, scheduling and compliance without the evening paperwork IFTA and compliance paperwork: back-office support for small carriers
Get your back-office & admin plan

Find out what covered phones would cost you.

Three quick questions, then a specialist builds your plan. First week free — no card, no contract.

Step 1 of 3

What do you run?

What coverage do you need?

Where should we send your coverage plan?

You are on the desk’s radar.

We will send your custom coverage plan and a missed-revenue estimate within one business hour. For anything urgent, message us on WhatsApp or email info@transportbpo.com.

Rather talk it through? Book a 15-minute call or WhatsApp us.