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Software & TMS Integration

Software & TMS Integration for transportation fleets.

You keep the software you already run; we learn it and work inside it. An outsourced answering and dispatch team that works in your own dispatch platform, TMS, or booking system — so there is no migration, no second source of truth, and nothing for your team to re-key. It is the question operators ask us first, and the answer is always the same: your software, your data, our agents.

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On the desk

Real software & tms integration, running live.

Every call and task is handled by a trained agent inside your own software — not a script reader, not a bot transfer.

Who it’s for

Operators who want outsourced coverage but refuse to switch platforms or risk their data living in someone else’s system.

What’s included

  • Working directly inside your existing dispatch, TMS, or booking software
  • No data migration — your records stay in your system
  • Access setup, permissions, and secure-login configuration
  • Agent training on your specific tools and workflows
  • Mapping your zones, rules, and fields into our scripts
  • Support for common platforms — iCabbi, TaxiCaller, TowBook, Dispatch Anywhere and others

How it works

01

We learn your stack

You tell us what you run and how you use it. We document the workflows and fields our agents will touch so nothing is guessed at.

02

We configure access

You grant scoped logins to the platform; we set up secure access and permissions so agents see only what they need to do the work.

03

We train and go live

Agents are trained on your actual software with a short shadow period, then start working live inside it — booking and dispatching the way your own team does.

How it flows

From first ring to handled — live.

Every software & tms integration request runs the same disciplined path, around the clock.

Built for your vertical

This service, tuned to your operation.

Taxi & Cab

Booking, dispatch & overnight cover for cab and minicab fleets.

Towing & Recovery

Motor-club portals (AAA, Agero, HONK, NSD) handled 24/7.

Trucking & Freight

Load booking, broker negotiation, ELD/HOS support for carriers.

NEMT & Medical

Broker-compliant scheduling — Modivcare, MTM, Veyo, Access2Care.

Straight answers

Questions about software & tms integration.

Yes — that is exactly how we work. Our agents log into your dispatch platform, TMS or booking system with accounts you control, and every booking, status update and note lands in your system in real time. There is no parallel database on our side and no nightly import to reconcile.
No. The whole point is that we work inside what you already run. There is no migration and your data never leaves your system. If you switch platforms later for your own reasons, we retrain on the new one — the coverage continues either way.
Most common dispatch and TMS platforms — iCabbi, TaxiCaller, TowBook, Dispatch Anywhere, and others. If you run something less common, or something built in-house, we learn it during onboarding: you show us the workflow once, we document it, and agents train on it before going live.
You grant scoped access limited to what agents need, and everything is handled under NDA by a team trained on data security. We configure permissions with you so access is controlled and auditable — and because the work happens in your system, you can see every action our agents take, whenever you like.
No. There are no setup fees, and training agents on your platform is part of standard onboarding — it is how every account starts, not an add-on. You pay the same published role rates as any other desk, month to month, with the first week free. Full rates are on our pricing page.
Typically a short shadow period rather than a long project: we document your workflows, agents train on your actual system, then work supervised calls before going fully live. Simple booking flows onboard fastest; complex multi-depot setups take longer — we give you an honest timeline once we’ve seen the workflow.
Further reading

Guides on software & tms integration.

iCabbi, TaxiCaller and Autocab: a dispatcher’s guide TowBook and Dispatch Anywhere explained for tow operators iCabbi explained: features and how outsourced dispatch fits Autocab for UK operators: the basics
Get your software & tms integration plan

Find out what covered phones would cost you.

Three quick questions, then a specialist builds your plan. First week free — no card, no contract.

Step 1 of 3

What do you run?

What coverage do you need?

Where should we send your coverage plan?

You are on the desk’s radar.

We will send your custom coverage plan and a missed-revenue estimate within one business hour. For anything urgent, message us on WhatsApp or email info@transportbpo.com.

Rather talk it through? Book a 15-minute call or WhatsApp us.