iCabbi support, staffed 24/7.
Live agents booking, dispatching, and updating inside your own iCabbi account — no migration, no parallel system, your data stays exactly where it is.
Your iCabbi account, our desk
iCabbi is a cloud-based taxi dispatch platform with a strong footprint across Ireland, the UK, and North America — automated dispatch, driver and passenger apps, IVR, and a web-based operator console. The automation is good at routine jobs. It still takes people to answer the phone, fix the exceptions, and keep customers from hanging up and calling the fleet across town.
An iCabbi call center from TransportBPO means our agents log into your iCabbi console and run your booking office the way your best in-house operator would: answering in your company name — typically within three rings — entering complete bookings while the caller is still on the line, and letting iCabbi’s automated dispatch do what it does best with a human watching the board.
Automation handles the clean jobs. Our iCabbi dispatch support covers everything else: the account customer who wants a change, the passenger asking where their taxi is, the driver calling in a no-show, the pre-booking for a 4 a.m. airport run that has to be right. Agents work inside your own iCabbi account — no parallel system, no re-keying, and every action visible to you in real time.
Because the desk is staffed around the clock, the fleet you built during the day keeps earning at night. Calls that used to ring out at 2 a.m. become booked jobs on your board, with notes, fares, and statuses your morning team can trust.
What our agents do in iCabbi.
Calls become iCabbi bookings
Every call is answered in your company name and entered as a complete iCabbi booking — pickup, destination, vehicle type, account or cash, special notes — before the caller hangs up.
Board oversight & exceptions
iCabbi’s auto-dispatch assigns the routine work; our operators watch the board and step in on rejections, timeouts, and jobs the automation can’t place, so nothing sits unassigned.
Driver coordination
Driver calls answered and acted on — no-shows verified, breakdowns reassigned, coverage gaps flagged — keeping cars moving instead of idling on hold.
Pre-bookings & account work
Advance bookings, corporate accounts, and airport runs entered with the details that matter: flight numbers, waiting instructions, account references, and correct pricing flags.
After-hours & overflow
Nights, weekends, and event surges stay staffed. Overflow rings to us before it rings out, and the after-hours desk works your iCabbi account exactly as the day shift does.
Clean handoffs
Your team opens iCabbi in the morning to a worked board — no voicemail backlog, no half-entered jobs, and full notes on every booking, change, and complaint that came in overnight.
See our agents in your iCabbi account — free for a week.
No card, no contract, no migration. Part of the full Taxi & Cab desk.
iCabbi questions operators ask.
Put a 24/7 desk inside your iCabbi account.
Three quick questions, then a specialist builds your plan. First week free.
TransportBPO provides independent staffing and support for operators who use iCabbi. We are not affiliated with, endorsed by, or certified by the platform vendor. iCabbi and related marks are the property of their respective owners.