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Software we work inside

Kinetik support, staffed 24/7.

Live agents booking, dispatching, and updating inside your own Kinetik account — no migration, no parallel system, your data stays exactly where it is.

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Your Kinetik account, our desk

Kinetik is a health-transportation technology platform that connects NEMT brokers and transportation providers — trips flow from payers and brokers to provider fleets through its network. For a provider, that stream of broker trips is the business, and keeping up with it around the clock is the job.

Kinetik dispatch support from TransportBPO puts agents from our NEMT desk inside the provider side of your Kinetik account: watching incoming broker trips, getting them scheduled and covered, coordinating drivers, and keeping statuses current — 24/7, in your company name. Every agent is trained on HIPAA handling before taking a call, because nearly every trip in this business carries protected health information.

Broker work is unforgiving: trips have windows, members call with changes, and missed updates show up in your performance numbers. Our dispatchers work your Kinetik trip queue to your rules, answer member and facility calls in your name, and document everything so billing has what it needs. You keep the broker relationships and the trips; we keep the desk staffed at 3 a.m.

Kinetik trips also feed the rest of the machine. Portal documentation becomes billing data, billing data becomes reconciliation, and all of it rests on credentials staying current. TransportBPO’s NEMT cluster runs each of those desks — broker portal management, NEMT billing and reconciliation, credentialing upkeep — so a provider can hand over one workload or the whole chain and get the same team either way.

Inside the platform

What our agents do in Kinetik.

Broker trip management

Incoming broker trips in your Kinetik account are reviewed, scheduled, and assigned to your process, so trip opportunities aren’t missed because nobody was watching the queue.

Member & facility calls

Members, caregivers, and facilities reach a live agent in your company name — pickup confirmations, changes, and questions handled and logged on the spot.

Driver coordination & statuses

We coordinate drivers on assignments and changes and keep trip statuses current, so your record with the broker reflects the work your fleet actually did.

HIPAA-trained handling

Our NEMT desk trains every agent on HIPAA handling — member information stays inside your systems and is used only as your process requires.

Around-the-clock coverage

Early dialysis pickups, hospital discharges at midnight, weekend trip volume — the account stays staffed whenever trips are moving.

Clean handoffs

Your team starts the day with a worked queue — trips scheduled, calls logged, statuses current, and notes on everything that moved overnight.

First week free

See our agents in your Kinetik account — free for a week.

No card, no contract, no migration. Part of the full NEMT & Medical desk.

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Straight answers

Kinetik questions operators ask.

Yes. You add our dispatchers as users on your Kinetik account with the permissions you choose. They work your trip queue, schedule and status trips under your rules, and every action stays visible in your own account. You keep full control of the permissions throughout.
Yes. Every agent on our NEMT desk completes HIPAA handling training before taking calls. Member information is treated as protected health information and stays inside your systems, handled to your process. Practices are documented, so broker questions get answered with specifics rather than assurances.
We work the trips those brokers send into your account — scheduling, status updates, and documentation to each broker’s stated requirements. We answer in your company name; the broker relationship and contracts remain entirely yours. Nothing about your standing or your rates changes hands.
Yes. Many providers start with after-hours coverage: your office handles the day, our dispatchers watch the queue and the phones through evenings, overnights, and weekends inside the same account. Midnight hospital discharges are exactly what the night shift is for.
Yes, through the billing desk in our NEMT cluster. Completed trips documented in Kinetik become claims, reconciliations, and AR follow-up worked by the same operation, and the credentialing desk keeps broker files current. Run the dispatch desk alone or connect the full chain — your call.
It is part of our standard NEMT desk pricing — hourly by role, month-to-month, no setup fees, and the first week is free. The desk bills for staffed coverage, so trip-volume swings never surprise you at invoice time. See the pricing page for current ranges in your currency.
Get your coverage plan

Put a 24/7 desk inside your Kinetik account.

Three quick questions, then a specialist builds your plan. First week free.

Step 1 of 3

What do you run?

What coverage do you need?

Where should we send your coverage plan?

You are on the desk’s radar.

We will send your custom coverage plan and a missed-revenue estimate within one business hour. For anything urgent, message us on WhatsApp or email info@transportbpo.com.

Rather talk it through? Book a 15-minute call or WhatsApp us.

The NEMT desks behind your Kinetik board

NEMT broker portal management NEMT billing & reconciliation NEMT credentialing & enrollment NEMT call center

TransportBPO provides independent staffing and support for operators who use Kinetik. We are not affiliated with, endorsed by, or certified by the platform vendor. Kinetik and related marks are the property of their respective owners.