TaxiCaller support, staffed 24/7.
Live agents booking, dispatching, and updating inside your own TaxiCaller account — no migration, no parallel system, your data stays exactly where it is.
Your TaxiCaller account, our desk
TaxiCaller is a cloud dispatch system built for taxi, shuttle, and small-to-mid-size fleet operations — a browser-based dispatch console, driver apps, passenger booking apps, and automated assignment, all run from the web with no server in the office. It gives a small fleet big-fleet tooling. What it doesn’t give you is someone to answer the phone at 3 a.m.
A TaxiCaller call center from TransportBPO puts trained operators inside your own TaxiCaller console. Calls are answered in your company name — typically within three rings — and become complete jobs on your dispatch board: pickup, drop, vehicle class, payment notes, and the zone and queue handling your setup expects.
TaxiCaller dispatch support is more than data entry. Our operators watch assignment in real time, catch jobs the automation can’t place, chase driver acceptance, handle changes and cancellations, and keep scheduled runs — school routes, shuttle loops, standing account rides — landing on the right vehicles at the right times.
Everything happens in your account, under your rules. You see every booking and every status change as it happens, and because the desk runs 24/7, the console your day shift closes at 6 p.m. is the same one our night shift keeps working until they hand it back clean.
What our agents do in TaxiCaller.
Calls become TaxiCaller jobs
Phone bookings are answered in your name and entered straight into your TaxiCaller console — complete, correctly zoned, and tagged for cash or account — while the caller is still on the line.
Assignment & live statuses
Automated assignment covers the routine; our operators resolve rejections and timeouts, reassign stalled jobs, and keep statuses honest from booked to completed.
Scheduled & shuttle runs
Recurring work — school runs, shuttle loops, standing corporate rides — set up and monitored so scheduled jobs fire on time and a missed driver never means a missed pickup.
Driver coordination
Driver calls handled inside the same desk: no-shows verified and rebooked, breakdowns covered, and quiet-hour coverage gaps flagged to you with specifics.
After-hours & overflow
Your TaxiCaller console stays staffed nights, weekends, and holidays, and daytime overflow rolls to us before a customer hears voicemail.
Clean handoffs
Shift changes happen inside your account, not across sticky notes. Your team takes over a current board with full notes on every job, change, and complaint we touched.
See our agents in your TaxiCaller account — free for a week.
No card, no contract, no migration. Part of the full Taxi & Cab desk.
TaxiCaller questions operators ask.
Put a 24/7 desk inside your TaxiCaller account.
Three quick questions, then a specialist builds your plan. First week free.
TransportBPO provides independent staffing and support for operators who use TaxiCaller. We are not affiliated with, endorsed by, or certified by the platform vendor. TaxiCaller and related marks are the property of their respective owners.