NEMT & Medical dispatch & answering service in Ontario.
Ontario runs the country's busiest ground-transport network, anchored by the Greater Toronto Area, Pearson (YYZ) shuttle and limo traffic, and the Highway 401 freight spine that never sleeps between Windsor and the Quebec line. Cross-border truck queues at the Ambassador Bridge in Windsor and the Peace Bridge in Fort Erie run around the clock, and a single missed call during a border wait or an airport pickup surge can cost a fleet a full day of billable moves. Lake-effect snow off Georgian Bay and the winter grind on the 400-series highways stretch dispatch coverage thin exactly when demand spikes.
Ontario market note: Ontario is Canada's deepest and most competitive transport market, so responsiveness is often the only differentiator fleets have left.
Dispatch & call answering across Ontario
We run a dedicated nemt & medical desk for fleets across Ontario, answering every call in your brand voice and dispatching your drivers in real time. Broker-compliant scheduling and dispatch for non-emergency medical transportation — built by a team that runs its own NEMT operation. We schedule to broker rules, confirm trips, and handle the will-calls and standing orders that keep your vehicles full and compliant.
What drives volume here: Airport limo, taxi, GTA courier, cross-border trucking through Windsor and Fort Erie, and NEMT medical transport all drive round-the-clock call volume.
24/7 Live Dispatch
Real-time driver coordination and routing around the clock — overnight, weekends, holidays, and peak surges covered.
Call Answering & Support
Every booking, reservation, and enquiry answered in your brand voice — your customers never know it is outsourced.
Back-Office & Admin
Invoicing, data entry, trip logs, manifests, PODs, driver onboarding paperwork, and daily ops summaries.
Bilingual & Multilingual
English/Spanish across US & Canada, English/French for Quebec, and multilingual options for the UK.
Virtual Assistant
A dedicated virtual assistant for transport operators — calls, bookings, admin, inbox and diary handled in your name, 24/7.
Virtual Receptionist
A front desk for transport companies — every call answered, screened, and routed in your company name.
NEMT is our home turf. We schedule to Modivcare, MTM, Veyo and Access2Care broker requirements, under NDA, with HIPAA-aware handling of member data.
NEMT & Medical coverage across Ontario.
From the major metros to the towns in between — 27 locations and growing, every one with the same 24/7 desk.
Why Ontario operators hand us the phones.
The hours you can't staff
Nights, weekends and holidays are when in-house desks go quiet and calls go to voicemail. We cover every one of them across Ontario, so a booking is never lost to a rival who picked up first.
50–70% below in-house
Once you add salary, benefits, overtime, sick cover and turnover, a staffed desk is the most expensive way to answer a phone. Our team costs a fraction and scales with your season.
Inside your software
We work in the dispatch platform you already run — no rip-and-replace, no new logins for your drivers. Calls are answered in your brand voice and jobs are dispatched live.
Live in days, not months
We learn your booking flow, drivers and voice, run a short shadow period, then take calls live — most Ontario fleets are up and running within a few days.
Questions Ontario operators ask.
Get your Ontario coverage plan.
Answer three quick questions. No call required to get a number, and no obligation after.