Overflow & Surge Cover for transportation fleets.
When every line is busy, the next caller hangs up and books elsewhere. We sit behind your in-house team and pick up the calls that roll over once your queue fills, so peak hours, events and weather spikes get answered instead of abandoned.
Who it's for
Operators with a capable in-house desk that simply can't scale for peaks — Friday nights, snow events, airport rushes — and watches abandons climb every time volume spikes.
What's included
- Roll-over answering once your queue hits capacity
- Peak-hour and rush-window overflow
- Event, holiday and bad-weather surge cover
- Full booking and dispatch on overflow calls, not just messages
- Same brand voice and scripts as your in-house desk
- Daily report on overflow volume and answer times
How it works
We set the trigger
Calls roll to us after a ring count or queue depth you choose — so we only pick up what your own team can't reach in time.
We answer the spillover
Overflow calls are booked and dispatched in your name on your scripts, indistinguishable from your front desk.
You watch abandons drop
A daily report shows how many calls we caught and how fast, so you can see the recovered bookings.
From first ring to handled — live.
Every overflow & surge cover request runs the same disciplined path, around the clock.
This service, tuned to your operation.
Private Hire & Taxi
Booking, dispatch & overnight cover for cab and minicab fleets.
Recovery & Towing
Motor-club portals (AAA, Agero, HONK, NSD) handled 24/7.
Courier & Delivery
Last-mile dispatch and customer support for parcel & messenger.
Chauffeur & Executive
Reservations and airport-transfer coordination for livery & black car.
Questions about overflow & surge cover.
Find out what we would cost you — in two minutes.
Answer three quick questions. No call required to get a number, and no obligation after.