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Virtual Assistant

Virtual Assistant for transportation fleets.

A transport virtual assistant is a dedicated, brand-trained team member who runs the day-to-day your drivers and owners never have time for — answering calls and booking jobs, managing your inbox and diary, chasing paperwork, updating your software, and keeping your back office moving around the clock. You get the output of a full-time assistant without the payroll, sick days, or turnover.

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On the desk

Real virtual assistant, running live.

Every call and task is handled by a trained agent inside your own software — not a script reader, not a bot transfer.

Who it’s for

Owner-operators and fleet managers drowning in calls, emails, bookings and admin — who need a reliable pair of hands to run the desk and the back office so they can run the business.

What’s included

  • Live call answering, booking and message-taking in your company name
  • Email and inbox management, quotes, and follow-ups that turn enquiries into jobs
  • Calendar and diary management — appointments, driver schedules, reminders
  • Data entry, CRM updates and order/booking entry inside your own software
  • Back-office admin: invoicing prep, PODs, trip logs, driver paperwork
  • A dedicated, brand-trained assistant with a backup so you are never uncovered

How it works

01

We learn your day

We document the calls, inboxes, tools, and routine tasks that eat your time, and the way you want each one handled.

02

We plug into your tools

Your phone lines, email, calendar, dispatch/TMS and CRM — no migration. Your VA works inside the systems you already run.

03

Your desk runs itself

Your assistant takes the calls, clears the inbox, books the jobs and keeps the admin current — with a lead accountable for quality and a backup always ready.

How it flows

From first ring to handled — live.

Every virtual assistant request runs the same disciplined path, around the clock.

Built for your vertical

This service, tuned to your operation.

Private Hire & Taxi

Booking, dispatch & overnight cover for cab and minicab fleets.

Trucking & Freight

Load booking, broker negotiation, ELD/HOS support for carriers.

Recovery & Towing

Motor-club portals (AAA, Agero, HONK, NSD) handled 24/7.

Patient Transport (PTS)

Broker-compliant scheduling — Modivcare, MTM, Veyo, Access2Care.

Removals & Man-and-Van

Lead handling and booking for movers and man-and-van operators.

Straight answers

Questions about virtual assistant.

Whatever routine work is pulling you off the road or the business: answering calls and booking jobs, managing your inbox and diary, entering data and updating your software, preparing invoices, chasing PODs and driver paperwork, and following up quotes. It is a dedicated assistant trained on your operation, not a shared call centre.
Answering and dispatch cover the phones. A virtual assistant is broader — the same brand-trained person also handles your email, diary, admin and data entry, acting as an extension of your team across the whole day, not just the calls.
Yes. You get a named, brand-trained assistant who learns your operation in depth, with a trained backup so coverage never drops for holidays or sick days. No lock-in contract.
A dedicated US transport virtual assistant starts around $1,350 a month — an effective $8.50 an hour — typically 50–70% less than an in-house hire once you add salary, on-costs, equipment, cover and turnover. No recruitment, no payroll admin, and hours scale up or down month to month. Full local-currency rates are on our pricing page.
Yes. A standard seat runs eight hours a day, five days a week on the schedule you choose, and add-ons extend it — Saturday cover, a seven-day week, or extra hours each day. Fleets that need the full 24/7 spread usually pair a daytime VA with our after-hours desk so the whole week is covered.
Further reading

Guides on virtual assistant.

15 tasks to delegate to a NEMT virtual assistant
Get your virtual assistant plan

Find out what covered phones would cost you.

Three quick questions, then a specialist builds your plan. First week free — no card, no contract.

Step 1 of 3

What do you run?

What coverage do you need?

Where should we send your coverage plan?

You are on the desk’s radar.

We will send your custom coverage plan and a missed-revenue estimate within one business hour. For anything urgent, message us on WhatsApp or email info@transportbpo.com.

Rather talk it through? Book a 15-minute call or WhatsApp us.