Community Transport dispatch & answering service in Preston.
A community transport booking service for dial-a-ride, accessible travel and non-profit schemes — ride requests answered with patience, trips scheduled to each passenger’s needs, and the records your funding depends on kept clean. One desk, answered in your scheme’s name.
Preston market note: A university base and motorway-junction location keep Preston private-hire demand consistent through the week.
What we handle in Preston
We run a dedicated Community Transport desk in Preston — every call answered in your brand voice, every job dispatched in real time inside your own software. Coverage runs 24/7/365: overnights, weekends, holidays, and the surge windows an in-house desk can’t stretch to.
Preston anchors central Lancashire, with a university base, motorway-junction location, and MAN airport runs to the south. The commuter and student traffic keeps a steady private-hire trade running. That covers operators based in Preston itself and the fleets running out of Manchester and Liverpool — all on the same desk.
Reservations & Booking
Inbound reservations captured and booked directly in your software — confirmed, not just promised.
Call Answering & Support
Every booking, reservation, and enquiry answered in your brand voice — your customers never know it is outsourced.
24/7 Live Dispatch
Real-time driver coordination and routing around the clock — overnight, weekends, holidays, and peak surges covered.
Back-Office & Admin
Invoicing, data entry, trip logs, manifests, PODs, driver onboarding paperwork, and daily ops summaries.
Virtual Assistant
A dedicated virtual assistant for transport operators — calls, bookings, admin, inbox and diary handled in your name, 24/7.
Virtual Receptionist
A front desk for transport companies — every call answered, screened, and routed in your company name.
We book and schedule to your eligibility rules and each passenger’s assessed needs, and keep the journey records your funders and local-authority returns require. Scheme governance, permits and driver arrangements remain with your organization — including Section 19/22 obligations for UK operators.
We also cover fleets near Preston.
Questions operators in Preston ask.
Get your Preston coverage plan.
Answer three quick questions. No call required to get a number, and no obligation after.
Prefer to talk it through first? Book a 15-minute fit call — no pitch, just straight answers.