Cordic support, staffed 24/7.
Live agents booking, dispatching, and updating inside your own Cordic account — no migration, no parallel system, your data stays exactly where it is.
Your Cordic account, our desk
Cordic is a UK dispatch technology provider whose systems run booking, dispatch, and fleet management for private hire and minicab operators — automated dispatch, driver and passenger apps, and back-office tools, with a client base that includes some of the UK’s larger private hire fleets. Firms that run Cordic tend to run serious volume, and serious volume needs the phones answered every hour the cars are out.
Cordic dispatch support from TransportBPO puts trained operators inside your own Cordic system, working your booking office in your company name: calls answered — typically within three rings — entered as complete bookings, and dispatched under your rules while every action stays visible on your side.
High-volume private hire work lives and dies on exceptions. Cordic’s automation moves the clean jobs; our operators handle the rest — account passengers with special requirements, changes and cancellations, "where’s my car" chasers, driver no-shows, and the jobs automation can’t place — all resolved inside Cordic with notes on the booking, not on a pad by the phone.
The desk runs 24/7, so overnight and weekend demand becomes booked work instead of missed calls. Your day team hands over a live board at the end of their shift and takes back a clean one in the morning, with nothing to re-key and nothing unexplained.
What our agents do in Cordic.
Calls become Cordic bookings
Every call is answered in your company name and captured as a complete Cordic booking — pickup, destination, vehicle requirement, account or cash, notes — before the caller rings off.
Dispatch monitoring & exceptions
Automated dispatch handles the routine; our operators watch the board, clear unplaced and rejected jobs, and re-cover work when a driver drops out, keeping the exception queue at zero.
Driver coordination
Driver calls worked inside the same desk — no-shows verified, breakdowns re-covered, coverage problems escalated to you with detail rather than left for the morning.
Account bookings done properly
Corporate and account work entered with the references, cost centers, and passenger notes invoicing depends on, so month-end billing matches what actually happened on the road.
After-hours & overflow cover
Nights, weekends, and holiday peaks stay staffed inside your Cordic system, and daytime overflow rolls to us before a customer gives up and books elsewhere.
Clean handovers
Shift change is inside your own system: your team takes over a current board with complete notes on every booking, amendment, and complaint from our watch.
See our agents in your Cordic account — free for a week.
No card, no contract, no migration. Part of the full Private Hire & Taxi desk.
Cordic questions operators ask.
Put a 24/7 desk inside your Cordic account.
Three quick questions, then a specialist builds your plan. First week free.
TransportBPO provides independent staffing and support for operators who use Cordic. We are not affiliated with, endorsed by, or certified by the platform vendor. Cordic and related marks are the property of their respective owners.