RouteGenie support, staffed 24/7.
Live agents booking, dispatching, and updating inside your own RouteGenie account — no migration, no parallel system, your data stays exactly where it is.
Your RouteGenie account, our desk
RouteGenie is dispatch and scheduling software built specifically for non-emergency medical transportation — trip scheduling, routing, driver management, and billing tools for NEMT providers. If your trips run through RouteGenie, your phones should be answered by people who work in it every day.
RouteGenie dispatch support from TransportBPO means agents from our NEMT desk log into your RouteGenie account and run it the way your best in-house dispatcher would: booking trips from the phone, adjusting schedules, coordinating drivers, and keeping statuses current — 24/7, in your company name. Because NEMT calls involve protected health information, every agent on the desk is trained on HIPAA handling before taking a single call.
The desk works whatever lands: facility bookings, member calls, will-call return pickups, driver no-show scrambles, and the schedule changes that hit every NEMT operation daily. Trips assigned by brokers are worked to each broker’s requirements and documented so nothing bounces at billing. It is the same dispatch operation we run for NEMT fleets across the country — pointed at your RouteGenie account instead of a parallel system.
The trips are only half the job, which is why this desk connects into TransportBPO’s wider NEMT cluster. The same operation offers broker portal management for Modivcare, MTM, and Access2Care volume, NEMT billing and trip reconciliation, and credentialing upkeep — so the record a dispatcher creates in RouteGenie at 5 a.m. is the record a clean claim gets paid on. Run the dispatch desk alone, or connect the chain.
What our agents do in RouteGenie.
Calls become trips
Facility, member, and broker calls are answered in your name and entered as complete RouteGenie trips — pickup, drop-off, mobility needs, appointment time — while the caller is on the line.
Scheduling & driver coordination
We slot trips into the schedule, coordinate drivers on changes, and keep trip statuses current, so the plan in RouteGenie matches what is happening on the road.
HIPAA-trained handling
Agents on our NEMT desk are trained on HIPAA handling — member information is collected, discussed, and stored only inside your systems and to your process.
Broker trip work
Trips arriving from brokers are confirmed, scheduled, and documented to each broker’s requirements, protecting your on-time numbers and your payments.
Will-calls & after-hours
Return-trip will-calls, early dialysis runs, and overnight discharge transports are covered — the account stays staffed when your office is closed.
Clean handoffs
Your team opens RouteGenie in the morning to a worked schedule — calls logged, changes noted, no voicemail backlog and no mystery trips.
See our agents in your RouteGenie account — free for a week.
No card, no contract, no migration. Part of the full Patient Transport (PTS) desk.
RouteGenie questions operators ask.
Put a 24/7 desk inside your RouteGenie account.
Three quick questions, then a specialist builds your plan. First week free.
The NEMT desks behind your RouteGenie board
TransportBPO provides independent staffing and support for operators who use RouteGenie. We are not affiliated with, endorsed by, or certified by the platform vendor. RouteGenie and related marks are the property of their respective owners.