Patient Transport (PTS) dispatch & answering service in Gateshead.
A 24/7 NEMT dispatch service built by a team that has run NEMT and healthcare call center operations for years. Dedicated dispatchers work inside your RouteGenie, TripMaster or Kinetik account — scheduling trips, working will-calls, and covering the after-hours and weekend windows your office can’t — answering every call in your company name.
Gateshead market note: Metrocentre retail and quayside nightlife give Gateshead strong daytime and weekend demand peaks.
What we handle in Gateshead
We run a dedicated Patient Transport (PTS) desk in Gateshead — every call answered in your brand voice, every job dispatched in real time inside your own software. Coverage runs 24/7/365: overnights, weekends, holidays, and the surge windows an in-house desk can’t stretch to.
Gateshead faces Newcastle across the Tyne and hosts the Metrocentre, one of Europe's largest shopping centres, driving heavy retail-transport demand. The Sage and quayside venues add event and night-economy private hire trade across the bridges. That covers operators based in Gateshead itself and the fleets running out of Newcastle, Sunderland and Durham — all on the same desk.
24/7 Live Dispatch
Real-time driver coordination and routing around the clock — overnight, weekends, holidays, and peak surges covered.
Call Answering & Support
Every booking, reservation, and enquiry answered in your brand voice — your customers never know it is outsourced.
Back-Office & Admin
Invoicing, data entry, trip logs, manifests, PODs, driver onboarding paperwork, and daily ops summaries.
Bilingual & Multilingual
English/Spanish across US & Canada, English/French for Quebec, and multilingual options for the UK.
Virtual Assistant
A dedicated virtual assistant for transport operators — calls, bookings, admin, inbox and diary handled in your name, 24/7.
Virtual Receptionist
A front desk for transport companies — every call answered, screened, and routed in your company name.
NEMT is our home turf — SS Support Network has answered NEMT and healthcare lines for years. Dispatchers schedule to Modivcare, MTM, Veyo and Access2Care broker requirements, work under NDA, and handle member data to HIPAA standards inside your own dispatch software. NEMT compliance is treated as an operating habit — documented at onboarding, checked in daily work — not a binder that comes out when a broker asks.
We also cover fleets near Gateshead.
Questions operators in Gateshead ask.
Get your Gateshead coverage plan.
Answer three quick questions. No call required to get a number, and no obligation after.
Prefer to talk it through first? Book a 15-minute fit call — no pitch, just straight answers.