Patient Transport (PTS) dispatch & answering service in Swansea.
A 24/7 NEMT dispatch service built by a team that has run NEMT and healthcare call center operations for years. Dedicated dispatchers work inside your RouteGenie, TripMaster or Kinetik account — scheduling trips, working will-calls, and covering the after-hours and weekend windows your office can’t — answering every call in your company name.
Swansea market note: University terms and seaside tourism create opposite-season demand peaks in Swansea.
What we handle in Swansea
We run a dedicated Patient Transport (PTS) desk in Swansea — every call answered in your brand voice, every job dispatched in real time inside your own software. Coverage runs 24/7/365: overnights, weekends, holidays, and the surge windows an in-house desk can’t stretch to.
Swansea pairs a university and seaside-tourism base with a compact city-centre private-hire trade serving South West Wales. Term-time and summer-tourism peaks both reward reliable after-hours cover. That covers operators based in Swansea itself and the fleets running out of Cardiff and Bristol — all on the same desk.
24/7 Live Dispatch
Real-time driver coordination and routing around the clock — overnight, weekends, holidays, and peak surges covered.
Call Answering & Support
Every booking, reservation, and enquiry answered in your brand voice — your customers never know it is outsourced.
Back-Office & Admin
Invoicing, data entry, trip logs, manifests, PODs, driver onboarding paperwork, and daily ops summaries.
Bilingual & Multilingual
English/Spanish across US & Canada, English/French for Quebec, and multilingual options for the UK.
Virtual Assistant
A dedicated virtual assistant for transport operators — calls, bookings, admin, inbox and diary handled in your name, 24/7.
Virtual Receptionist
A front desk for transport companies — every call answered, screened, and routed in your company name.
NEMT is our home turf — SS Support Network has answered NEMT and healthcare lines for years. Dispatchers schedule to Modivcare, MTM, Veyo and Access2Care broker requirements, work under NDA, and handle member data to HIPAA standards inside your own dispatch software. NEMT compliance is treated as an operating habit — documented at onboarding, checked in daily work — not a binder that comes out when a broker asks.
We also cover fleets near Swansea.
Questions operators in Swansea ask.
Get your Swansea coverage plan.
Answer three quick questions. No call required to get a number, and no obligation after.
Prefer to talk it through first? Book a 15-minute fit call — no pitch, just straight answers.