Patient Transport (PTS) dispatch & answering service in West Yorkshire.
West Yorkshire couples the major centres of Leeds, Bradford and Wakefield with Leeds Bradford Airport (LBA) and the M62 and M1 corridors that carry heavy commuter and freight traffic. A large student population and a busy multicultural private hire trade keep minicabs moving late into the night across tightly packed licensing districts. When an out-of-hours call rings out, the booking simply passes to a neighbouring operator moments later.
West Yorkshire market note: Dense, adjacent licensing authorities make prompt call answering essential to holding on to cross-border bookings.
Dispatch & call answering across West Yorkshire
We run a dedicated patient transport (pts) desk for fleets across West Yorkshire, answering every call in your brand voice and dispatching your drivers in real time. A 24/7 NEMT dispatch service built by a team that has run NEMT and healthcare call center operations for years. Dedicated dispatchers work inside your RouteGenie, TripMaster or Kinetik account — scheduling trips, working will-calls, and covering the after-hours and weekend windows your office can’t — answering every call in your company name.
What drives volume here: Student-city and night-time private hire, Leeds Bradford Airport transfers, and M62 corridor courier and haulage drive demand.
24/7 Live Dispatch
Real-time driver coordination and routing around the clock — overnight, weekends, holidays, and peak surges covered.
Call Answering & Support
Every booking, reservation, and enquiry answered in your brand voice — your customers never know it is outsourced.
Back-Office & Admin
Invoicing, data entry, trip logs, manifests, PODs, driver onboarding paperwork, and daily ops summaries.
Bilingual & Multilingual
English/Spanish across US & Canada, English/French for Quebec, and multilingual options for the UK.
Virtual Assistant
A dedicated virtual assistant for transport operators — calls, bookings, admin, inbox and diary handled in your name, 24/7.
Virtual Receptionist
A front desk for transport companies — every call answered, screened, and routed in your company name.
NEMT is our home turf — SS Support Network has answered NEMT and healthcare lines for years. Dispatchers schedule to Modivcare, MTM, Veyo and Access2Care broker requirements, work under NDA, and handle member data to HIPAA standards inside your own dispatch software. NEMT compliance is treated as an operating habit — documented at onboarding, checked in daily work — not a binder that comes out when a broker asks.
Patient Transport (PTS) coverage across West Yorkshire.
From the major metros to the towns in between — 4 locations and growing, every one with the same 24/7 desk.
Why West Yorkshire operators hand us the phones.
The hours you can’t staff
Nights, weekends and holidays are when in-house desks go quiet and calls go to voicemail. We cover every one of them across West Yorkshire, so a booking is never lost to a rival who picked up first.
50–70% below in-house
Once you add salary, benefits, overtime, sick cover and turnover, a staffed desk is the most expensive way to answer a phone. Our team costs a fraction and scales with your season.
Inside your software
We work in the dispatch platform you already run — no rip-and-replace, no new logins for your drivers. Calls are answered in your brand voice and jobs are dispatched live.
Live in days, not months
We learn your booking flow, drivers and voice, run a short shadow period, then take calls live — most West Yorkshire fleets are up and running within a few days.
Not sure the math works for your operation? Run it through the missed-call calculator — then put the desk on your West Yorkshire phones with a free first week.
Questions West Yorkshire operators ask.
Get your West Yorkshire coverage plan.
Answer three quick questions. No call required to get a number, and no obligation after.
Prefer to talk it through first? Book a 15-minute fit call — no pitch, just straight answers.