Private Hire & Taxi dispatch & answering service in South East.
The South East is one of the busiest transport corridors in Britain, threading Gatwick (LGW), Southampton and the Channel ports at Dover and Folkestone into commuter towns like Reading, Brighton, Guildford and Maidstone. The M25, M3 and M20 carry relentless traffic, and coastal tourism swells summer taxi and transfer demand along the Sussex and Kent coasts. Operators here field early-morning Gatwick runs and late festival and seaside trade, so an unanswered out-of-hours line means a booking lost to the next firm down the rank.
South East market note: Cross-Channel freight and airport transfer peaks create sharp seasonal and time-of-day spikes that in-house teams struggle to staff.
Dispatch & call answering across South East
We run a dedicated private hire & taxi desk for fleets across South East, answering every call in your brand voice and dispatching your drivers in real time. A 24/7 taxi dispatch service and answering desk for cab, minicab and private-hire fleets. Trained agents answer in your company name within three rings, book the fare, and dispatch the driver inside iCabbi, TaxiCaller, Autocab or Cordic — covering the overnight, weekend and overflow hours an in-house desk can’t.
What drives volume here: Gatwick and Southampton airport transfers, coastal tourist taxi trade, and heavy HGV freight through the Kent ports drive the volume.
24/7 Live Dispatch
Real-time driver coordination and routing around the clock — overnight, weekends, holidays, and peak surges covered.
Call Answering & Support
Every booking, reservation, and enquiry answered in your brand voice — your customers never know it is outsourced.
After-Hours Dispatch
Stop losing fares to voicemail. We pick up the calls your in-house team cannot staff.
Billing & Payments
Pre-trip payment collection, payment processing, bookkeeping support, and accounts reconciliation.
Virtual Assistant
A dedicated virtual assistant for transport operators — calls, bookings, admin, inbox and diary handled in your name, 24/7.
Virtual Receptionist
A front desk for transport companies — every call answered, screened, and routed in your company name.
We work to your local taxi licensing and dispatch rules, trained on your account so every fare is booked, priced and routed the way your city and your operation require.
Private Hire & Taxi coverage across South East.
From the major metros to the towns in between — 17 locations and growing, every one with the same 24/7 desk.
Why South East operators hand us the phones.
The hours you can’t staff
Nights, weekends and holidays are when in-house desks go quiet and calls go to voicemail. We cover every one of them across South East, so a booking is never lost to a rival who picked up first.
50–70% below in-house
Once you add salary, benefits, overtime, sick cover and turnover, a staffed desk is the most expensive way to answer a phone. Our team costs a fraction and scales with your season.
Inside your software
We work in the dispatch platform you already run — no rip-and-replace, no new logins for your drivers. Calls are answered in your brand voice and jobs are dispatched live.
Live in days, not months
We learn your booking flow, drivers and voice, run a short shadow period, then take calls live — most South East fleets are up and running within a few days.
Not sure the math works for your operation? Run it through the missed-call calculator — then put the desk on your South East phones with a free first week.
Questions South East operators ask.
Get your South East coverage plan.
Answer three quick questions. No call required to get a number, and no obligation after.
Prefer to talk it through first? Book a 15-minute fit call — no pitch, just straight answers.