Car Hauling dispatch, answered around the clock.
A car hauling dispatch service for auto-transport operators — pickup and delivery coordination, dealer and auction calls, quote intake and the paperwork trail that gets you paid, handled in your company name while your trucks stay loaded and moving.
TransportBPO
Real car hauling operations, answered live.
Every call for your car hauling fleet is answered by a trained agent and dispatched inside your own software — not a script reader, not a bot transfer.
Car hauling is a coordination business wearing a trucking costume. Every vehicle on the trailer means an origin contact and a destination contact, a pickup window that suits neither, a release number at an auction gate, and a customer calling for updates in between. An eight-car load can be sixteen phone conversations before a single mile. TransportBPO’s car hauling dispatch service runs that phone work from a staffed desk: agents answer in your company name, typically within three rings, coordinate both ends of every move, and keep your customers updated so drivers can drive.
The desk covers the full auto transport dispatch workload around your loads. Quote requests are captured with what pricing actually turns on — vehicle and condition, running or inoperable, open or enclosed, dates, route — and quoted to your rate rules or flagged for your review. Dealer and auction pickups are set up properly: release numbers, gate hours, lot locations and buyer numbers confirmed before a driver rolls, because a truck turned away at an auction gate is a day burned. Pickup and delivery windows are scheduled with shippers and receivers across time zones, and reschedules — the constant of this industry — are worked without your cell ringing.
24/7/365
TransportBPO staffs the auto-transport desk around the calendar — early auction mornings, late deliveries and weekend snowbird surges answered live, in your company name, as standing company coverage policy.
Paperwork is where car hauling revenue leaks, so the desk carries it. Condition reports and BOLs are chased from drivers the day a vehicle delivers, gate passes and releases are filed, and damage claims are documented to your process — photos requested, timelines logged, escalated to you rather than argued with a customer. As an auto transport answering service the same team fields the status calls that otherwise interrupt every load: customers, brokers and dealers get live answers in your name, and per TransportBPO’s internal analysis the desk typically runs 50–70% below in-house office cost.
One honest boundary: we are a support desk, not a load broker. Which loads to run, which brokers to work and what rates to accept stay with you — we handle the calls, the coordination and the paperwork around those decisions. Operators who outsource car hauling dispatch this way keep their own systems too; nothing migrates. Coverage is shaped to your lanes: business-hours cover, after hours car hauling dispatch for drivers running early and late, or a full 24/7 desk through snowbird season. Month-to-month, no setup fees, one car-hauling client per city where exclusivity is available, and the first week free.
Related desks: Night desks, check calls and back office for trucking and Breakdown and recovery dispatch.
Built around how car hauling work actually comes in.
Both ends of every move, coordinated
Shippers and receivers are called, pickup and delivery windows agreed, and changes rippled to everyone affected — across time zones, without your drivers making arrangement calls from a truck stop. Contact attempts and confirmations are logged, so disputes about who knew what die quickly.
Quote intake to your pricing rules
Quote calls are captured with the facts that set price: vehicle and condition, running or inop, open or enclosed, route, dates and flexibility. Where you allow it we quote from your rate rules on the call; where you price by hand, the request lands complete — so leads stop going cold in a voicemail box.
Dealer and auction pickups set up right
Release numbers, buyer numbers, gate hours and lot locations confirmed before the truck rolls — because a hauler turned away at an auction gate is a day of revenue gone. Dealers get a consistent, professional line for scheduling and status instead of a driver’s cell.
Customer status calls, off your back
Where-is-my-car calls get live answers from your dispatch board, in your company name. Brokers and dealers get updates before they chase you. The desk absorbs the communication load that otherwise interrupts every mile of a multi-stop route.
BOLs, condition reports and claims
Delivery paperwork is chased the day a vehicle drops: BOLs and condition reports collected from drivers, gate passes filed, and invoices supported so billing does not wait on documents. Damage claims are documented to your process — photos, timelines, escalation — never argued on the phone.
After hours and seasonal surge
Auction mornings start early, deliveries run late, and snowbird season doubles the phones. After hours car hauling dispatch covers the edges of the day, full 24/7 cover is there for peak months, and the desk scales back when the season does — month-to-month, no contract.
The problem we solve
- Sixteen coordination calls hiding inside every eight-car load
- Trucks turned away at auction gates over a missing release number
- Customers and brokers chasing status updates while you’re driving
- Quote requests going cold in voicemail
- BOLs and condition reports trickling in weeks after delivery
What we run for you
24/7 Live Dispatch
Real-time driver coordination and routing around the clock — overnight, weekends, holidays, and peak surges covered.
Call Answering & Support
Every booking, reservation, and enquiry answered in your brand voice — your customers never know it is outsourced.
Back-Office & Admin
Invoicing, data entry, trip logs, manifests, PODs, driver onboarding paperwork, and daily ops summaries.
Billing & Payments
Pre-trip payment collection, payment processing, bookkeeping support, and accounts reconciliation.
Virtual Assistant
A dedicated virtual assistant for transport operators — calls, bookings, admin, inbox and diary handled in your name, 24/7.
Virtual Receptionist
A front desk for transport companies — every call answered, screened, and routed in your company name.
Safety & Compliance Support
Back-office compliance for carriers — driver files, hours-of-service, IFTA, permits and audit-ready records kept current.
Driver Recruiting & Onboarding
A recruiting desk that keeps trucks staffed — sourcing, screening and onboarding drivers so seats never sit empty.
Load Booking & Track-and-Trace
A back-office load desk — booking freight, building rate cons, and running check calls so drivers stay loaded and on time.
Your software and portals
We work inside the tools you already run — no migration, your data stays in your system.
We are a support desk, not a broker or carrier of record: your authority, insurance and load decisions stay with you. We keep the BOL, condition-report and release-document trail complete, so billing and claims stand on paper instead of memory.
From first call to covered car hauling phones.
Map your lanes and rules
Onboarding covers your trucks and trailers, lanes, rate rules, dealer and auction accounts, and your TMS or dispatch board — plus what we handle versus what wakes you up.
Agents train on auto transport
Your team learns release procedures, condition-report standards and your paperwork flow before going live inside your own systems.
Go live, first week free
Start with after-hours cover or the status-call load, then widen. Month-to-month, no setup fees, first week free.
Try the car hauling desk free for a week.
Live agents in your software, answering in your name — no card, no setup fees, month-to-month after. See transparent pricing.
Car Hauling dispatch in your city.
We cover fleets across the United States. Start with the metros below or ask about yours.
Questions car hauling operators ask.
Car Hauling guides from the desk.
Find out what covered phones would cost you.
Three quick questions, then a specialist builds your plan. First week free — no card, no contract.