TransportBPOTransportBPO
Services Industries Integrations Motor clubs Pricing How it works Resources Locations About Start Free Week Get a quote
657 777 0006 Email us WhatsApp
Dedicated Agent Teams

Dedicated Agent Teams for transportation fleets.

Dedicated agents for transportation companies — a team that works your account and only your account. Every transportation agent assigned to you learns your zones, your drivers, your regulars, and your way of doing things, so callers reach people who actually know your business, not a shared pool reading a script for the first time. Coverage scales from one dedicated seat to a full 24/7 team.

Get my free coverage plan 657 777 0006
Two colleagues collaborating together at laptops in an office TransportBPO TransportBPO
On the desk

Real dedicated agent teams, running live.

Every call and task is handled by a trained agent inside your own software — not a script reader, not a bot transfer.

Who it’s for

Established operators who want outsourced coverage without the shared-pool feel — fleets whose accounts, regulars, and rules are complex enough to need real continuity.

What’s included

  • A named team assigned to your account, not a shared pool
  • Agents trained deeply on your brand, zones, and rules
  • Consistent coverage from the same people each shift
  • Building knowledge of your regulars and key accounts over time
  • A team lead accountable for your account’s quality
  • Scaling the team up as your volume grows

How it works

01

We assign your team

We select and dedicate agents to your account and train them on your business in depth — not a crash course, but real onboarding on your way of working.

02

They learn your account

Working only your calls, the team builds genuine knowledge of your zones, drivers, regulars, and edge cases, so service gets sharper every week.

03

You get continuity

The same faces cover your account shift after shift, with a team lead accountable for quality, and we add agents as your volume grows.

How it flows

From first ring to handled — live.

Every dedicated agent teams request runs the same disciplined path, around the clock.

Built for your vertical

This service, tuned to your operation.

NEMT & Medical

Broker-compliant scheduling — Modivcare, MTM, Veyo, Access2Care.

Limo & Chauffeur

Reservations and airport-transfer coordination for livery & black car.

Towing & Recovery

Motor-club portals (AAA, Agero, HONK, NSD) handled 24/7.

Charter Bus & Coach

Quote handling, booking & dispatch for coach, motorcoach and party bus.

Straight answers

Questions about dedicated agent teams.

Our desks are always trained on your account, but a dedicated team goes further — the same named agents work only your calls, build deep account knowledge, and report to a lead accountable for your quality. It suits complex or high-volume operations that need real continuity: motor-club portals, corporate accounts with special handling, regulars who expect to be recognised.
That is the point. A dedicated team means the same trained people cover your account shift after shift, so knowledge of your regulars and rules compounds instead of resetting. You will know your agents by name, and callers start to as well.
A trained backup steps in — someone who has already shadowed your account, not a stranger handed a script at shift start. Absence cover is our problem to solve, not yours; that is half the argument for outsourcing the seat instead of employing it.
US dedicated seats run from $1,350 a month for a virtual assistant to $1,700 for a dispatcher and $1,900 for specialized roles — effective hourly rates of $8.50 to $12, typically 70% below the fully-burdened in-house cost per TransportBPO’s internal analysis. Month to month, no setup fees, first week free. Full local-currency rates are on our pricing page.
Onboarding documents your zones, rules and regulars up front, and a shadow period calibrates the desk before going fully live. Genuine fluency — recognising the regular who always books the same airport run, knowing which account never pays cash — builds over the first weeks of live calls, and it keeps compounding because the team never rotates away.
Yes. We scale your dedicated team as your volume rises, adding and training agents onto your account so coverage keeps pace without losing the continuity you set up. New joiners train under your existing team lead, on your account, before they take a live call.
Further reading

Guides on dedicated agent teams.

Dedicated-agent dispatch: how a team that learns your brand works Per-call vs dedicated agent: which dispatch pricing model fits your fleet?
Get your dedicated agent teams plan

Find out what covered phones would cost you.

Three quick questions, then a specialist builds your plan. First week free — no card, no contract.

Step 1 of 3

What do you run?

What coverage do you need?

Where should we send your coverage plan?

You are on the desk’s radar.

We will send your custom coverage plan and a missed-revenue estimate within one business hour. For anything urgent, call 657 777 0006.

Rather talk it through? Book a 15-minute call or WhatsApp us.