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Reservations & Booking

Reservations & Booking for transportation fleets.

Outsourced reservations for transportation companies: a dedicated booking desk that takes reservations over the phone, email and chat and enters them straight into the platform you already run. We capture the trip details, check availability, confirm the booking, and send the reminder — so the reservation is locked in, not sitting on a sticky note. The desk can run office hours or around the clock.

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On the desk

Real reservations & booking, running live.

Every call and task is handled by a trained agent inside your own software — not a script reader, not a bot transfer.

Who it’s for

Limo, shuttle, NEMT and rental operators who take advance and scheduled bookings and lose them to slow callbacks, double-entries, or reservations that never make it into the system.

What’s included

  • Inbound reservation taking by phone, email and chat
  • Direct booking into your reservation or dispatch software
  • Availability checks against your schedule
  • Booking confirmations and pre-trip reminders
  • Group, advance and recurring-booking handling
  • Change and cancellation processing to your policy

How it works

01

We learn your booking flow

Your services, pricing, availability rules and required fields — so every reservation is captured complete and correct the first time.

02

We book it in your system

Reservations go straight into the platform you run, checked against availability, with no double-entry for your team.

03

We confirm and remind

The customer gets a confirmation and a pre-trip reminder to your script, cutting no-shows and last-minute confusion.

How it flows

From first ring to handled — live.

Every reservations & booking request runs the same disciplined path, around the clock.

Built for your vertical

This service, tuned to your operation.

Limo & Chauffeur

Reservations and airport-transfer coordination for livery & black car.

Shuttle & Charter

Airport, hotel, corporate shuttle and charter-bus booking.

Car Rental

After-hours reservations and customer support for rental fleets.

NEMT & Medical

Broker-compliant scheduling — Modivcare, MTM, Veyo, Access2Care.

Straight answers

Questions about reservations & booking.

Yes. We enter reservations straight into the platform you already use, checking availability as we go. There is no separate system and no batch of bookings for your team to re-key — the reservation exists in your software the moment the call ends, complete with notes.
The whole booking lifecycle: taking the reservation by phone, email or chat, checking availability, applying your pricing, entering it in your system, confirming it to the customer, sending pre-trip reminders, and processing changes or cancellations to your policy. Your team sees a clean, complete booking — not a callback list.
Yes. We capture group reservations, advance bookings and recurring or standing orders, applying your pricing and availability rules to each. Airport runs that repeat every Monday, a wedding block six months out, a dialysis patient’s standing schedule — each is entered once, correctly, with the pattern set up properly.
Yes. Every reservation gets a confirmation, and we send pre-trip reminders on your schedule to cut no-shows and last-minute cancellations. Reminder timing follows your rules — day-before for airport work, hours-before for local trips — and any reply lands with the desk, not an unwatched inbox.
A dedicated US reservations agent starts around $1,450 a month — an effective $9 an hour — with starter plans from $129 a month for lighter booking volume, and the UK, Canada and Australia in local currency. Month to month, no setup fees, first week free. Full rates are on our pricing page.
Yes. Advance bookings arrive at odd hours — the corporate traveller booking at 11pm, the family arranging an airport run on Sunday morning. The desk can cover office hours, evenings and weekends, or the full 24/7 week, and you can adjust the schedule month to month as demand shifts.
Further reading

Guides on reservations & booking.

What is load booking? How limo companies handle after-hours reservations Phone bookings vs online forms: the conversion gap in ground transport Charter bus and party bus booking: handling inquiries that convert
Get your reservations & booking plan

Find out what covered phones would cost you.

Three quick questions, then a specialist builds your plan. First week free — no card, no contract.

Step 1 of 3

What do you run?

What coverage do you need?

Where should we send your coverage plan?

You are on the desk’s radar.

We will send your custom coverage plan and a missed-revenue estimate within one business hour. For anything urgent, call 657 777 0006.

Rather talk it through? Book a 15-minute call or WhatsApp us.