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Bilingual & Multilingual

Bilingual & Multilingual for transportation fleets.

Answer every caller in the language they book in. A bilingual answering service for transportation companies — English/Spanish across the US and Canada, English/French for Quebec, and multilingual options for UK markets — so you stop losing fares at "hello". The same agents book, dispatch and handle support in the caller’s language, day and night, inside your own software.

Get my free coverage plan 657 777 0006
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On the desk

Real bilingual & multilingual, running live.

Every call and task is handled by a trained agent inside your own software — not a script reader, not a bot transfer.

Who it’s for

Operators in mixed-language markets who lose bookings the moment a caller hits a language barrier — taxi fleets in Spanish-speaking neighborhoods, NEMT providers with bilingual patient bases, and Quebec operators whose callers switch between French and English mid-sentence.

What’s included

  • English / Spanish answering and dispatch (US & Canada)
  • English / French support for Quebec
  • Multilingual options for UK markets
  • Native-level fluency, not script-reading
  • Same booking and dispatch capability in every language
  • Bilingual after-hours and overnight cover on the same desk

How it works

01

We match your market

We look at where your calls come from and staff the language mix your callers actually use — not a token translator, a working desk.

02

We answer natively

Fluent agents book and dispatch in the caller’s language, in your brand voice, without transferring anyone to a "Spanish line" that may or may not pick up.

03

You capture more of the market

No fare lost to a language barrier, day or night — and callers who once hung up start becoming regulars.

How it flows

From first ring to handled — live.

Every bilingual & multilingual request runs the same disciplined path, around the clock.

Built for your vertical

This service, tuned to your operation.

Taxi & Cab

Booking, dispatch & overnight cover for cab and minicab fleets.

NEMT & Medical

Broker-compliant scheduling — Modivcare, MTM, Veyo, Access2Care.

Shuttle & Charter

Airport, hotel, corporate shuttle and charter-bus booking.

Straight answers

Questions about bilingual & multilingual.

English and Spanish as standard across the US and Canada, English/French for Quebec, and additional languages for UK markets on request. If your market needs a mix we don’t currently staff, ask — we build desks around real call patterns, and we’ll tell you honestly if we can’t cover a language well.
Full service. Agents complete bookings, dispatch drivers, take payments and handle complaints entirely in the caller’s language — not a translated greeting followed by an awkward switch to English. The caller gets the same desk, the same software entries, and the same brand voice in either language.
No — pricing is by role, not by language. A dedicated bilingual answering agent starts at the same rate as a standard one, around $1,450 a month in the US, with the UK, Canada and Australia in local currency. Month to month, no setup fees, first week free. Full rates are on our pricing page.
They don’t need to do anything. Your desk is staffed so the agent answering can handle the call in either language and simply continues in whichever one the caller opens with. There is no phone-tree language menu and no transfer — the first person who picks up finishes the call.
Yes. Bilingual coverage runs on whatever schedule your plan does — after-hours only, weekends, or a full 24/7 desk. Language barriers don’t keep office hours, and a 2am Spanish-language booking is answered the same way a 2pm one is.
Yes. This is the same booking and dispatch desk as our English service — agents work inside your dispatch software, assign drivers, and send confirmations in the caller’s language. It pairs with any of our other desks, from reservations to full 24/7 dispatch.
Further reading

Guides on bilingual & multilingual.

Bilingual answering: why it wins more fares Bilingual dispatch in Quebec City: EN and FR Bilingual (English/French) dispatch for Canadian operators NEMT dispatch in Miami: bilingual medical transport
Get your bilingual & multilingual plan

Find out what covered phones would cost you.

Three quick questions, then a specialist builds your plan. First week free — no card, no contract.

Step 1 of 3

What do you run?

What coverage do you need?

Where should we send your coverage plan?

You are on the desk’s radar.

We will send your custom coverage plan and a missed-revenue estimate within one business hour. For anything urgent, call 657 777 0006.

Rather talk it through? Book a 15-minute call or WhatsApp us.