Trucking & Freight dispatch, answered around the clock.
A trucking answering service and night-shift support desk for carriers, owner-operators and freight brokers — driver check calls, after-hours dispatch, track and trace, and the billing paperwork that keeps you paid. We don’t book your loads; we run everything around them, inside your own TMS, 24/7.
We don’t book your loads — we run your phones, nights, and back office. Looking for a percentage-based load dispatcher who finds freight? That’s a different service. We’re the support desk: driver check calls, night dispatch, track and trace, and billing — while your own team books the loads. Dispatcher vs broker, explained
TransportBPO
Real trucking & freight operations, answered live.
Every call for your trucking & freight fleet is answered by a trained agent and dispatched inside your own software — not a script reader, not a bot transfer.
Most calls that hit a trucking company’s office have nothing to do with booking the next load. A broker wants a location update. A receiver wants to move an appointment. One driver is three hours into detention at a dock, and another has a check-engine light outside Amarillo at 1am. TransportBPO is a trucking answering service built for exactly that traffic — trained agents who answer in your company name, typically within three rings, work inside your own TMS, and clear the calls, check-ins and paperwork that otherwise eat your dispatchers’ day. It’s the working layer of a trucking company call center without the cost of building one: 24/7, including every hour you currently send to voicemail.
The night shift is where carriers bleed. Freight doesn’t stop at 6pm, but in-house coverage usually does, and staffing a second or third dispatcher overnight rarely pencils out for a small fleet. TransportBPO runs the night dispatch service trucking operations lean on: a staffed desk from close of business to open of business — genuine after-hours coverage, not an answering machine with better manners. The desk monitors loads in transit, answers driver calls, works breakdowns to your escalation rules, and updates brokers before they ask, with the weekend dispatch coverage trucking fleets need — holidays included — on the same plan. A night-shift fleet monitoring service watches your ELD feed for stopped trucks and missed check-ins, so a problem at 3am is a phone call, not a morning surprise.
3 rings
Calls to your trucking line are answered in your company name, typically within three rings — the answer-time standard TransportBPO staffs its 24/7 desk to, per company operating policy.
In daylight hours, the desk absorbs the repetitive work that keeps freight moving but doesn’t need your best people. A driver check call service runs scheduled check-ins on every load — dispatched, loaded, rolling, delivered — logged in your system, with problems escalated to your on-call contact in minutes. Track and trace runs the other direction: we feed brokers and shippers the position updates they’d otherwise call your planners for, working their portals and your telematics data. Carriers that move track and trace and ELD monitoring support onto our desk typically free each in-house dispatcher for the one job that actually earns revenue — covering the next load.
The back office rides on the same desk. Trucking back-office support here means billing and invoicing wired into your delivery flow: BOL processing the day a load delivers, invoices out to the broker or your factoring company, and detention follow-up backed by the arrival and departure timestamps we log on every check call. Freight brokers run the mirror image of it — freight broker back-office outsourcing for carrier packets and document flow, plus carrier sales support outsourcing so your brokerage’s phones get answered while your people stay on the freight. Either way, receivables stop aging, because working them is somebody’s actual job, every day.
This is coverage shaped for operators who can’t justify three shifts of office staff. A five-truck carrier gets a dispatcher-level desk for a small trucking fleet at a flat monthly rate. A growing outfit adds a trucking virtual assistant for data entry, driver paperwork and rate-con filing. A larger fleet moves its whole phone traffic over and calls it what it is — trucking customer service outsourcing. Whatever the shape, the terms don’t change: dedicated agents trained on your operation, one-client-per-city exclusivity where available, month-to-month with no setup fees, and a first week free to prove the desk before you pay for it.
Related desks: Breakdown and roadside dispatch for your trucks.
How much does a trucking answering service cost?
TransportBPO prices trucking support as flat monthly seats rather than per call: US dedicated dispatcher plans start around $1,700 a month — about $10.60 per hour effective — with pay-as-you-go around $14 per hour and local-currency pricing in the UK, Canada and Australia. No setup fees, month-to-month terms, and the first week is free.
What is a night dispatch service for trucking?
A staffed desk that runs a carrier’s operation from close of business to open: monitoring loads in transit, answering driver calls, working breakdowns to your escalation rules, and updating brokers before they ask. Unlike an answering machine, a night dispatch service acts inside your own TMS, so your morning team inherits a clean log rather than a mystery.
What is trucking back office support?
The paperwork layer behind the freight: BOL and POD collection, invoicing to brokers or your factoring company, detention claims backed by logged timestamps, rate-con filing and carrier packets. Trucking back office support from TransportBPO runs on the same desk that answers your phones, so documents move the day a load delivers.
Built around how trucking & freight work actually comes in.
24/7 trucking answering desk
Every inbound call — brokers, shippers, receivers, drivers — answered live in your company name, typically within three rings. We take rate-con calls as messages for your load planner, handle appointment changes, and route real emergencies to your on-call contact. It’s an answering service for trucking companies staffed by agents who know what a rate con and a lumper fee are, not a generic message desk reading from a script.
Night, weekend and holiday dispatch
After-hours dispatch for trucking company owners who can’t staff a second shift, live from the moment your office closes. The night desk monitors loads in transit, answers driver calls, works breakdowns to your escalation rules, and updates brokers before they ask. Weekend dispatch coverage runs on the same plan, so Friday-evening pickups and Sunday-night preloads stop depending on whichever dispatcher happens to answer a cell phone. Your morning team walks into a clean overnight log, not a mystery.
Driver check call service
Scheduled check calls on every load — at dispatch, pickup, loaded, rolling, and delivered — logged in your TMS so the whole operation sees the same status. Drivers who miss a check-in get chased; real problems get escalated to your on-call person in minutes instead of surfacing at the receiver’s dock. Your dispatchers stop spending half their day dialing drivers for updates the desk already collected, and your brokers stop wondering.
Track and trace, outsourced
This is the track and trace service trucking customers actually feel: broker and shipper location updates, portal check-ins, appointment confirmations, and exception alerts the moment a load falls behind schedule. Agents pull position from your ELD or telematics feed and from driver check calls, then push updates to whoever needs them. Customers stop calling your load planners for information the desk already has, and your on-time story is documented instead of argued.
Billing, BOL processing and detention
A trucking billing and invoicing service wired into your delivery flow. We collect PODs and BOLs, process the paperwork, and invoice the broker or submit to your factoring company the day the load delivers — then chase what doesn’t get paid. The detention follow-up service runs on the arrival and departure timestamps we log on every check call, so the claim is documented before the dispute starts and aging stops slipping because someone works it daily.
ELD monitoring and night-shift fleet watch
An ELD monitoring support service around the clock: the desk watches your telematics feed for stopped trucks, missed check-ins, and hours-of-service problems building toward a violation, then acts on your rules — a call to the driver, a message to your safety contact, a swap flagged for the morning board. Night-shift fleet monitoring means a truck dark on the shoulder at 3am becomes a phone call and a plan, not a morning surprise.
The problem we solve
- Broker check calls and portal updates eating your dispatchers’ whole day
- Night and weekend calls hitting voicemail while your trucks are still rolling
- A breakdown at 2am with nobody awake to work it
- BOLs, invoices and detention claims piling up unbilled
- One dispatcher calls in sick and the whole desk goes dark
What we run for you
24/7 Live Dispatch
Real-time driver coordination and routing around the clock — overnight, weekends, holidays, and peak surges covered.
Back-Office & Admin
Invoicing, data entry, trip logs, manifests, PODs, driver onboarding paperwork, and daily ops summaries.
Billing & Payments
Pre-trip payment collection, payment processing, bookkeeping support, and accounts reconciliation.
Call Answering & Support
Every booking, reservation, and enquiry answered in your brand voice — your customers never know it is outsourced.
Virtual Assistant
A dedicated virtual assistant for transport operators — calls, bookings, admin, inbox and diary handled in your name, 24/7.
Virtual Receptionist
A front desk for transport companies — every call answered, screened, and routed in your company name.
Safety & Compliance Support
Back-office compliance for carriers — driver files, hours-of-service, IFTA, permits and audit-ready records kept current.
Driver Recruiting & Onboarding
A recruiting desk that keeps trucks staffed — sourcing, screening and onboarding drivers so seats never sit empty.
Load Booking & Track-and-Trace
A back-office load desk — booking freight, building rate cons, and running check calls so drivers stay loaded and on time.
Your software and portals
We work inside the tools you already run — no migration, your data stays in your system.
We’re a support desk — not a carrier, broker or dispatcher of record. Your authority, insurance and safety obligations stay with you, while we keep ELD/HOS record-keeping and the BoL/POD document trail clean, so billing and compliance stay audit-ready.
From first call to covered trucking & freight phones.
We learn your operation
Your lanes, brokers, drivers, escalation rules and paperwork flow — documented into an account playbook so an agent at 3am handles a breakdown the way your best dispatcher would at 3pm.
We log into your tools
No migration. We work inside your TMS, ELD platform and broker portals, with a short shadow period alongside your team to calibrate before we take a single live shift.
We take the phones and the night
Most carriers start with nights and weekends or the check-call load, prove it out during the free first week, then expand to full 24/7 coverage. Month-to-month either way.
Try the trucking & freight desk free for a week.
Live agents in your software, answering in your name — no card, no setup fees, month-to-month after. See transparent pricing.
Trucking & Freight dispatch in your city.
We cover fleets across the United States. Start with the metros below or ask about yours.
Questions trucking & freight operators ask.
Trucking & Freight guides from the desk.
Find out what covered phones would cost you.
Three quick questions, then a specialist builds your plan. First week free — no card, no contract.