Quality Assurance & Monitoring for transportation fleets.
A QA layer that listens to your booking and dispatch calls, scores them against a scorecard built for your business, and feeds the findings back as coaching. Whether your phone team is in-house or outsourced, you get an honest, measured view of how every call is actually handled — not a guess.
Who it's for
Operators who suspect calls are being fumbled but have no data, and managers who can't listen to every call yet need consistent quality across the desk.
What's included
- Call monitoring and review against your standards
- QA scorecards tailored to your booking and dispatch flow
- Per-agent and per-team scoring with examples
- Coaching sessions and corrective feedback loops
- Trend and root-cause reporting on recurring misses
- Calibration so scores stay consistent over time
How it works
We build your scorecard
We turn your booking flow, scripts, and policies into a measurable scorecard — greeting, accuracy, dispatch correctness, tone, and close.
We monitor and score
A QA team reviews a sample of calls each week, scores them objectively, and flags both the wins and the misses with the actual call as evidence.
We coach and re-measure
Findings go back to agents as specific coaching, and we track scores over time so you can see quality climb, not just hear that it did.
From first ring to handled — live.
Every quality assurance & monitoring request runs the same disciplined path, around the clock.
This service, tuned to your operation.
Taxi & Cab
Booking, dispatch & overnight cover for cab and minicab fleets.
NEMT & Medical
Broker-compliant scheduling — Modivcare, MTM, Veyo, Access2Care.
Towing & Recovery
Motor-club portals (AAA, Agero, HONK, NSD) handled 24/7.
Trucking & Freight
Load booking, broker negotiation, ELD/HOS support for carriers.
Questions about quality assurance & monitoring.
Find out what we would cost you — in two minutes.
Answer three quick questions. No call required to get a number, and no obligation after.