Taxi & Cab dispatch, answered around the clock.

TransportBPO runs a taxi dispatch call center that operates as your own office — just one that never closes. When a rider calls, a trained agent answers in your company name, typically within three rings, takes the booking, and dispatches the nearest driver inside your own software. Nothing about the call sounds outsourced, because functionally it isn’t: your rates, your zones, your account customers, your dispatch system. Whether you run three cars or three hundred, the desk scales as a full taxi answering service — bookings, dispatch, driver coordination, complaints and lost property — so the phone is never the reason a fare goes to the fleet across town.

The case to outsource taxi dispatch is arithmetic. One in-house dispatcher covers one shift; covering nights, weekends and holidays takes four or five salaries plus the churn that comes with 3am seats. Taxi dispatch outsourcing replaces that overhead with an always-staffed desk that typically costs 50–70% less than the equivalent in-house payroll, per TransportBPO’s internal analysis across its dispatch accounts. Outsourcing taxi calls also removes the single point of failure: when your overnight dispatcher quits, gets sick or no-shows, the desk doesn’t go dark, because it was never one person to begin with. You pay a flat monthly rate in your local currency — we serve fleets across the US, UK, Canada and Australia — with no setup fees and month-to-month terms.

Coverage is built around how your calls actually arrive. Some fleets hand us the phones entirely and run on 24/7 taxi dispatch. Others keep their daytime office and use the desk as an after-hours taxi answering service, an overnight taxi dispatch shift, or pure overflow — we catch what your team can’t reach during the school run, the bar close or the Friday airport push. A cab dispatch service only earns its keep if it answers at the speed a rider expects; ours is staffed so hold time never becomes the reason someone opens a rideshare app instead. Every fleet gets answer-time reporting, so you can see exactly what the desk caught that voicemail used to lose.

The same desk carries the work around the fare. As a taxi reservation call center we take pre-books, schedule account rides, and run airport pickups with flight-aware timing where your system supports it. Taxi booking service outsourcing covers the confirmations, driver-arrival calls and no-show follow-ups that keep pre-booked work reliable. And taxi customer service outsourcing handles the rest of the phone: complaints worked to your retention script, lost-property calls, account and invoice queries, quote requests. For smaller operations the desk simply behaves as a cab company answering service — a receptionist-grade front line that books what it can and messages what it can’t, without a rider ever hearing voicemail.

Getting started costs nothing to test. The first week is free — no card, no setup fees — and agents train on your account before the first call: your zones, your rates, your regulars, your software. We offer one-client-per-city exclusivity where available, so we’re not booking fares for you and your closest competitor from the same desk. And because our remote taxi dispatchers work inside iCabbi, TaxiCaller, Autocab, Cordic or your in-house system, there is no migration and no data-hostage problem: if you ever leave, every booking, customer and trip record is already sitting in your own platform. Month-to-month after the trial, scale up or down as the seasons change.

Related desks: Chauffeur, black-car and limo reservations and Shuttle and shared-ride booking desks.

What is a taxi dispatch call center?

A taxi dispatch call center is a staffed operation that answers a fleet’s booking lines and dispatches drivers inside the fleet’s own software. TransportBPO’s agents answer in your company name, typically within three rings, book the fare, and assign the nearest car in iCabbi, TaxiCaller, Autocab or Cordic — 24/7/365.

How does taxi dispatch outsourcing work?

You forward your lines — after hours, at peak, or entirely — and trained agents take over inside your existing dispatch system. Nothing migrates: your zones, rates and booking data stay in your platform. Fleets pay a flat monthly rate in local currency, month-to-month, with no setup fees and the first week free.

Because agents work under your own account logins, you can watch every booking land in real time — and if you ever bring dispatch back in-house, every customer and trip record is already sitting in your own system.

What does an airport transfer booking service handle?

Pre-booked airport pickups end to end: capturing flight numbers at booking, watching arrivals where your platform supports it, adjusting pickups when a plane lands early or late, and making driver-arrival and confirmation calls. For taxi fleets, airport work is the highest-value pre-booked volume — reliability on it is what keeps corporate accounts renewing.