No migration. No new platform. Just coverage.
We work inside the dispatch software you already run and learn your operation before we take a single call. Here is exactly how onboarding goes.
How onboarding works
We learn your operation
Your booking flow, brand voice, drivers, service area, and software. We document every detail so each agent dispatches and answers the way you would — not from a generic script.
We set up inside your tools
No migration and no data leaving your system. We log into your existing dispatch platform or TMS, connect your phone lines, and configure call routing for the hours you choose.
We shadow, then go live
A short shadow period calibrates the desk against real calls. Then we go live on your terms — overnight only, overflow, or the full 24/7 desk.
You watch the numbers
Daily summaries, answer-time stats, and booking counts land in your inbox. You see missed calls drop toward zero and scale coverage up or down month to month.
Step zero costs nothing: your first week of live coverage is free — no card, no setup fees. And before you start, the missed-call calculator will tell you what the uncovered hours are costing today.
You keep your software, your number, your brand.
What stays exactly the same
- Your dispatch platform and TMS
- Your phone number and brand voice
- Your booking flow and pricing rules
- Your control — change coverage any month
What we take off your plate
- The calls you can’t staff — nights, weekends, overflow
- Real-time dispatch and driver coordination
- Booking confirmations and complaint handling
- The back-office and billing tail
Onboarding questions.
Find out what we would cost you — in two minutes.
Answer three quick questions. No call required to get a number, and no obligation after.
Prefer to talk it through first? Book a 15-minute fit call — no pitch, just straight answers.