One partner for the phones, the dispatch, and the back office.
Pick the coverage you need now and add to it later. Every service runs inside your existing software — no migration, no new platform to learn.
What can a transportation fleet outsource?
The phones, the dispatch, and everything behind them. Every service below — from 24/7 call answering to full dispatch outsourcing and the back-office tail — is staffed by the same trained desk and runs inside the software you already use. Turn on one, or hand over the lot.
24/7 Live Dispatch
Real-time driver coordination and routing around the clock — overnight, weekends, holidays, and peak surges covered.
- Overnight & night-shift
- Weekend & holiday
- Overflow / surge coverage
- Multi-fleet, multi-location
Call Answering & Support
Every booking, reservation, and enquiry answered in your brand voice — your customers never know it is outsourced.
- Inbound booking & reservations
- Outbound confirmations
- Virtual receptionist
- Complaint handling
After-Hours Dispatch
Stop losing fares to voicemail. We pick up the calls your in-house team cannot staff.
- Night & overnight
- Weekend & holiday
- Emergency overflow
Back-Office & Admin
Invoicing, data entry, trip logs, manifests, PODs, driver onboarding paperwork, and daily ops summaries.
- Invoicing & billing
- Data entry & documents
- Records management
- Reporting
Billing & Payments
Pre-trip payment collection, payment processing, bookkeeping support, and accounts reconciliation.
- Payment processing
- Pre-trip collection
- Reconciliation
Bilingual & Multilingual
English/Spanish across US & Canada, English/French for Quebec, and multilingual options for the UK.
- EN / ES
- EN / FR (Canada)
- Multilingual (UK)
Customer Support & CSR
Outsourced customer service for fleets — complaints, status calls, and retention handled in your brand voice.
- Complaint handling
- Status & follow-up calls
- Retention & win-back
- Email & chat support
Overflow & Surge Cover
Catch the calls your in-house team can’t pick up fast enough — peak hours and surges, no caller left on hold.
- Peak-hour overflow
- Event & weather surges
- Roll-over from your queue
- No hold-time abandons
Reservations & Booking
Inbound reservations captured and booked directly in your software — confirmed, not just promised.
- Inbound reservations
- Booking in your system
- Confirmations & reminders
- Group & advance bookings
Virtual Receptionist
A front desk for transport companies — every call answered, screened, and routed in your company name.
- Live call answering
- Call screening & routing
- Message taking
- Appointment booking
Quality Assurance & Monitoring
Call monitoring, QA scoring, and coaching for your phone team — so every booking call meets the same standard.
- Call monitoring & scoring
- QA scorecards
- Agent coaching
- Trend & root-cause reporting
Lead Gen & Appointment Setting
Outbound lead generation and appointment setting that fills your sales team’s calendar with qualified accounts.
- Outbound prospecting
- Lead qualification
- Appointment setting
- CRM data entry
Software & TMS Integration
We work inside your existing dispatch, TMS, or booking software — no migration, with setup and agent training included.
- Works in your software
- No migration
- Setup & access config
- Agent training on your tools
Dedicated Agent Teams
A dedicated, brand-trained agent team assigned to your account only — not a pool shared across dozens of fleets.
- Dedicated to your account
- Brand-trained agents
- Same faces each shift
- Deep account knowledge
Virtual Assistant
A dedicated virtual assistant for transport operators — calls, bookings, admin, inbox and diary handled in your name, 24/7.
- Calls, bookings & diary
- Inbox & data entry
- Back-office admin
- Dedicated, brand-trained
Safety & Compliance Support
Back-office compliance for carriers — driver files, hours-of-service, IFTA, permits and audit-ready records kept current.
- Driver qualification files
- HOS / ELD logs & audits
- IFTA, permits & renewals
- DOT audit prep
Driver Recruiting & Onboarding
A recruiting desk that keeps trucks staffed — sourcing, screening and onboarding drivers so seats never sit empty.
- Sourcing & job posting
- Screening & DQ verification
- Onboarding paperwork
- Retention follow-up
Load Booking & Track-and-Trace
A back-office load desk — booking freight, building rate cons, and running check calls so drivers stay loaded and on time.
- Load sourcing & booking
- Rate negotiation & rate cons
- Check calls & track-and-trace
- Detention & paperwork
TransportBPO
One team, every service you pick.
Whichever services you turn on, the same trained desk answers — no offshore call-tree, no rotating pool of strangers learning your account from scratch.
A BPO for transportation companies
A BPO for transportation companies takes over the operational work a fleet can hand off — the phones, the dispatch desk, the bookings, the billing and the paperwork behind them — and runs it as a trained outsourced team inside the fleet’s own software. That is the whole of what TransportBPO does, and transportation is the only industry we do it for.
In practice that means one desk, staffed 24/7/365, answering in your company name. Most fleets hand over the piece that leaks worst first — usually 24/7 dispatch or call answering — then widen into the back office once the first desk has proved itself. Month to month, published rates, no setup fees.
However you start, onboarding is the same.
We learn your operation
Your booking flow, brand voice, drivers, service area, and software.
We set up inside your tools
No migration. We log into your existing dispatch/TMS and connect your lines.
We go live on your terms
Start with overnight or overflow, or take the full desk. No contract lock-in.
You see the numbers
Daily summaries, answer-time stats, and booking counts.
Outsourcing questions operators ask.
Find out what we would cost you — in two minutes.
Answer three quick questions. No call required to get a number, and no obligation after.
Prefer to talk it through first? Book a 15-minute fit call — no pitch, just straight answers.