Urgently dispatch, handled 24/7.
Live dispatchers watching your Urgently queue around the clock — accepting in-window, updating statuses, and protecting your standing while your trucks work.
What the Urgently program involves
Urgently runs a digital roadside assistance platform that automakers, insurers, and fleet programs use to deliver branded roadside help to their customers. Jobs flow to independent service providers through Urgently’s dispatch platform with digital offers, tracked arrivals, and live status updates the end customer can watch — so a provider’s speed and accuracy are visible on every single job.
Urgently dispatch support keeps a digital queue from becoming a leak. Platform work is measured end to end — how fast you respond to an offer, whether your ETA held, how promptly each status changed — and the results follow your provider record. TransportBPO’s dispatchers watch your Urgently queue around the clock, respond to offers inside the window under your rules, and run every accepted job through its statuses so the platform sees a provider that performs.
Because Urgently powers programs for automakers and fleets, the customer on the roadside is often a brand’s customer first — and the brands watch their programs closely. That raises the bar on ETAs and communication, and it is exactly where a staffed desk beats a phone in a truck cab. Based on TransportBPO’s internal analysis of client desks, most missed digital-platform work concentrates overnight and on weekends: the hours our dispatchers cover as standard, not as overtime.
As with every program we support, the Urgently queue runs inside your wider towing desk. The same agents handle your cash calls, police rotation, and other motor-club portals, working in your own dispatch software so every job lives in one system. You stay the contracted provider on the platform; we operate the desk under your name — and your first week is free.
Exactly what our dispatchers handle for Urgently.
Offers answered in-window
We watch the queue continuously and respond to every offer inside the platform’s window, applying your rules for distance, equipment, and job type — so digital work never expires unseen.
ETAs that hold
On a platform where the customer watches the arrival in real time, the ETA is a promise. We quote times your trucks can hit and update immediately when conditions change.
Live status discipline
Dispatched, en route, on scene, in service, cleared — statuses moved in real time so the platform’s tracking, the program’s brand, and your record all stay accurate.
Driver assignment
Accepted jobs are dispatched to the right truck inside your own dispatch software, with the customer’s location, vehicle, and situation relayed correctly the first time.
GOA & exception handling
Gone-on-arrival, cancellations, jobs that cannot be serviced as dispatched — documented with the times and notes the program requires, so exceptions are paid, not eaten.
Customer-facing calls
When the stranded customer calls your line directly, we answer in your company name, reassure them, and keep the platform’s record current — one desk covering the phone and the queue.
Put the Urgently queue on our desk for a week — free.
Same dispatchers, your rules, no card, no contract. Part of the full towing dispatch desk.
Urgently questions operators ask.
Guides from the desk.
Never miss another Urgently job.
Three quick questions, then a specialist builds your plan. First week free.
TransportBPO is an independent dispatch and call-answering service provider. We are not affiliated with, endorsed by, or sponsored by Urgently. Urgently and related marks are the property of their respective owners; references describe the third-party programs our clients participate in.