NEMT & Medical dispatch & answering service in Colorado.
Denver International (DEN) anchors a Front Range corridor where airport transfers and mountain-resort shuttles collide with unpredictable weather. Ski-season traffic up I-70 to Vail and Aspen creates sharp seasonal peaks, and a spring blizzard can bury a schedule and multiply breakdown and recovery calls in an afternoon. Fleets that plan for flat demand routinely find themselves short-staffed exactly when the phone is loudest.
Colorado market note: Snowstorm spikes and resort seasonality make elastic overflow answering far cheaper than idle winter payroll.
Dispatch & call answering across Colorado
We run a dedicated nemt & medical desk for fleets across Colorado, answering every call in your brand voice and dispatching your drivers in real time. A 24/7 NEMT dispatch service built by a team that has run NEMT and healthcare call center operations for years. Dedicated dispatchers work inside your RouteGenie, TripMaster or Kinetik account — scheduling trips, working will-calls, and covering the after-hours and weekend windows your office can’t — answering every call in your company name.
What drives volume here: DEN airport runs, I-70 ski shuttles, and winter roadside recovery drive the dispatch load.
24/7 Live Dispatch
Real-time driver coordination and routing around the clock — overnight, weekends, holidays, and peak surges covered.
Call Answering & Support
Every booking, reservation, and enquiry answered in your brand voice — your customers never know it is outsourced.
Back-Office & Admin
Invoicing, data entry, trip logs, manifests, PODs, driver onboarding paperwork, and daily ops summaries.
Bilingual & Multilingual
English/Spanish across US & Canada, English/French for Quebec, and multilingual options for the UK.
Virtual Assistant
A dedicated virtual assistant for transport operators — calls, bookings, admin, inbox and diary handled in your name, 24/7.
Virtual Receptionist
A front desk for transport companies — every call answered, screened, and routed in your company name.
NEMT is our home turf — SS Support Network has answered NEMT and healthcare lines for years. Dispatchers schedule to Modivcare, MTM, Veyo and Access2Care broker requirements, work under NDA, and handle member data to HIPAA standards inside your own dispatch software. NEMT compliance is treated as an operating habit — documented at onboarding, checked in daily work — not a binder that comes out when a broker asks.
NEMT & Medical coverage across Colorado.
From the major metros to the towns in between — 7 locations and growing, every one with the same 24/7 desk.
Why Colorado operators hand us the phones.
The hours you can’t staff
Nights, weekends and holidays are when in-house desks go quiet and calls go to voicemail. We cover every one of them across Colorado, so a booking is never lost to a rival who picked up first.
50–70% below in-house
Once you add salary, benefits, overtime, sick cover and turnover, a staffed desk is the most expensive way to answer a phone. Our team costs a fraction and scales with your season.
Inside your software
We work in the dispatch platform you already run — no rip-and-replace, no new logins for your drivers. Calls are answered in your brand voice and jobs are dispatched live.
Live in days, not months
We learn your booking flow, drivers and voice, run a short shadow period, then take calls live — most Colorado fleets are up and running within a few days.
Not sure the math works for your operation? Run it through the missed-call calculator — then put the desk on your Colorado phones with a free first week.
Questions Colorado operators ask.
Get your Colorado coverage plan.
Answer three quick questions. No call required to get a number, and no obligation after.
Prefer to talk it through first? Book a 15-minute fit call — no pitch, just straight answers.