Shuttle & Charter dispatch & answering service in Erie.
A paratransit dispatch service and shuttle booking desk in one — trained agents answering in your company name, scheduling ADA and demand-response trips, filling airport and hotel shuttle seats, coordinating employee and student runs, and quoting charters inside your own software, 24/7.
Erie market note: Lakefront tourism drives summer shuttle peaks.
What we handle in Erie
We run a dedicated Shuttle & Charter desk in Erie — every call answered in your brand voice, every job dispatched in real time inside your own software. Coverage runs 24/7/365: overnights, weekends, holidays, and the surge windows an in-house desk can’t stretch to.
Pennsylvania's Great Lakes port sits on I-90 and I-79 with Erie International Airport (ERI) and Lake Erie tourism. Presque Isle visitors, university, and medical traffic drive shuttle and livery demand in the northwest corner. That covers operators based in Erie itself and the fleets running out of Pittsburgh and Buffalo — all on the same desk.
Call Answering & Support
Every booking, reservation, and enquiry answered in your brand voice — your customers never know it is outsourced.
24/7 Live Dispatch
Real-time driver coordination and routing around the clock — overnight, weekends, holidays, and peak surges covered.
Bilingual & Multilingual
English/Spanish across US & Canada, English/French for Quebec, and multilingual options for the UK.
Back-Office & Admin
Invoicing, data entry, trip logs, manifests, PODs, driver onboarding paperwork, and daily ops summaries.
Virtual Assistant
A dedicated virtual assistant for transport operators — calls, bookings, admin, inbox and diary handled in your name, 24/7.
Virtual Receptionist
A front desk for transport companies — every call answered, screened, and routed in your company name.
We operate as a call-handling and scheduling vendor inside your own software, under NDA. ADA eligibility determinations, service policies and vehicle operations remain with your organization — we book, confirm and dispatch to your rules, and keep the trip documentation your contracts and funding sources require.
We also cover fleets near Erie.
Questions operators in Erie ask.
Get your Erie coverage plan.
Answer three quick questions. No call required to get a number, and no obligation after.
Prefer to talk it through first? Book a 15-minute fit call — no pitch, just straight answers.