Shuttle & Charter dispatch & answering service in Louisville.
A paratransit dispatch service and shuttle booking desk in one — trained agents answering in your company name, scheduling ADA and demand-response trips, filling airport and hotel shuttle seats, coordinating employee and student runs, and quoting charters inside your own software, 24/7.
Louisville market note: UPS Worldport freight and Derby season both push Louisville demand well past normal staffing.
What we handle in Louisville
We run a dedicated Shuttle & Charter desk in Louisville — every call answered in your brand voice, every job dispatched in real time inside your own software. Coverage runs 24/7/365: overnights, weekends, holidays, and the surge windows an in-house desk can’t stretch to.
Louisville hosts the UPS Worldport hub and the Kentucky Derby, pairing nonstop freight movement through SDF with a marquee event surge each spring. Operators here cover both the overnight cargo runs and Derby weeks. That covers operators based in Louisville itself and the fleets running out of Nashville and Cincinnati — all on the same desk.
Call Answering & Support
Every booking, reservation, and enquiry answered in your brand voice — your customers never know it is outsourced.
24/7 Live Dispatch
Real-time driver coordination and routing around the clock — overnight, weekends, holidays, and peak surges covered.
Bilingual & Multilingual
English/Spanish across US & Canada, English/French for Quebec, and multilingual options for the UK.
Back-Office & Admin
Invoicing, data entry, trip logs, manifests, PODs, driver onboarding paperwork, and daily ops summaries.
Virtual Assistant
A dedicated virtual assistant for transport operators — calls, bookings, admin, inbox and diary handled in your name, 24/7.
Virtual Receptionist
A front desk for transport companies — every call answered, screened, and routed in your company name.
We operate as a call-handling and scheduling vendor inside your own software, under NDA. ADA eligibility determinations, service policies and vehicle operations remain with your organization — we book, confirm and dispatch to your rules, and keep the trip documentation your contracts and funding sources require.
We also cover fleets near Louisville.
Questions operators in Louisville ask.
Get your Louisville coverage plan.
Answer three quick questions. No call required to get a number, and no obligation after.
Prefer to talk it through first? Book a 15-minute fit call — no pitch, just straight answers.