Shuttle & Charter dispatch & answering service in Wilkes-Barre.
A paratransit dispatch service and shuttle booking desk in one — trained agents answering in your company name, scheduling ADA and demand-response trips, filling airport and hotel shuttle seats, coordinating employee and student runs, and quoting charters inside your own software, 24/7.
Wilkes-Barre market note: Valley NEMT and casino trips define steady demand.
What we handle in Wilkes-Barre
We run a dedicated Shuttle & Charter desk in Wilkes-Barre — every call answered in your brand voice, every job dispatched in real time inside your own software. Coverage runs 24/7/365: overnights, weekends, holidays, and the surge windows an in-house desk can’t stretch to.
Paired with Scranton in the Wyoming Valley, Wilkes-Barre sits on I-81 and the Susquehanna River with casino and medical traffic. It shares AVP airport demand and anchors NEMT dispatch in Luzerne County. That covers operators based in Wilkes-Barre itself and the fleets running out of Scranton and Allentown — all on the same desk.
Call Answering & Support
Every booking, reservation, and enquiry answered in your brand voice — your customers never know it is outsourced.
24/7 Live Dispatch
Real-time driver coordination and routing around the clock — overnight, weekends, holidays, and peak surges covered.
Bilingual & Multilingual
English/Spanish across US & Canada, English/French for Quebec, and multilingual options for the UK.
Back-Office & Admin
Invoicing, data entry, trip logs, manifests, PODs, driver onboarding paperwork, and daily ops summaries.
Virtual Assistant
A dedicated virtual assistant for transport operators — calls, bookings, admin, inbox and diary handled in your name, 24/7.
Virtual Receptionist
A front desk for transport companies — every call answered, screened, and routed in your company name.
We operate as a call-handling and scheduling vendor inside your own software, under NDA. ADA eligibility determinations, service policies and vehicle operations remain with your organization — we book, confirm and dispatch to your rules, and keep the trip documentation your contracts and funding sources require.
We also cover fleets near Wilkes-Barre.
Questions operators in Wilkes-Barre ask.
Get your Wilkes-Barre coverage plan.
Answer three quick questions. No call required to get a number, and no obligation after.
Prefer to talk it through first? Book a 15-minute fit call — no pitch, just straight answers.