Taxi & Cab dispatch & answering service in New York City.
A 24/7 taxi dispatch service and answering desk for cab, minicab and private-hire fleets. Trained agents answer in your company name within three rings, book the fare, and dispatch the driver inside iCabbi, TaxiCaller, Autocab or Cordic — covering the overnight, weekend and overflow hours an in-house desk can’t.
New York City market note: NYC and the surrounding metro field heavy overnight and airport-transfer volume — exactly the hours in-house desks struggle to staff.
What we handle in New York City
We run a dedicated Taxi & Cab desk in New York City — every call answered in your brand voice, every job dispatched in real time inside your own software. Coverage runs 24/7/365: overnights, weekends, holidays, and the surge windows an in-house desk can’t stretch to.
New York runs around the clock, and so does its transport demand — JFK and LaGuardia red-eyes, late-night Manhattan fares, and outer-borough calls that never stop. Fleets here lose the most to a phone that rings out after midnight. That covers operators based in New York City itself and the fleets running out of Newark and Jersey City — all on the same desk.
24/7 Live Dispatch
Real-time driver coordination and routing around the clock — overnight, weekends, holidays, and peak surges covered.
Call Answering & Support
Every booking, reservation, and enquiry answered in your brand voice — your customers never know it is outsourced.
After-Hours Dispatch
Stop losing fares to voicemail. We pick up the calls your in-house team cannot staff.
Billing & Payments
Pre-trip payment collection, payment processing, bookkeeping support, and accounts reconciliation.
Virtual Assistant
A dedicated virtual assistant for transport operators — calls, bookings, admin, inbox and diary handled in your name, 24/7.
Virtual Receptionist
A front desk for transport companies — every call answered, screened, and routed in your company name.
We work to your local taxi licensing and dispatch rules, trained on your account so every fare is booked, priced and routed the way your city and your operation require.
We also cover fleets near New York City.
Questions operators in New York City ask.
Get your New York City coverage plan.
Answer three quick questions. No call required to get a number, and no obligation after.
Prefer to talk it through first? Book a 15-minute fit call — no pitch, just straight answers.