How the free week works: a transparent walkthrough

"Free trial" is one of the most abused phrases in outsourcing. It usually means a sales demo, a sandbox with fake calls, or a discounted first month that quietly requires a card and cancels hard. Ours means something specific: for seven days, TransportBPO runs your phones for real — live calls, real customers, your software — and you pay nothing and owe nothing. Because the phrase has been devalued, this piece walks through exactly how our version works, mechanic by mechanic: what is included, what we ask for, what we measure, and what happens on day eight. How we get you live in the first place — greetings, software access, call flows — is its own process, covered in our onboarding guide; this is about the trial itself.

What exactly is included in the free week?

The production service — the same one paying clients get, not a lightweight version of it. Our agents answer your line in your company name, typically within three rings. They book jobs, take reservations, dispatch calls, and log everything directly inside your own dispatch software, whatever you run. You choose the coverage: full 24/7, after-hours only, or overflow behind your own team — whichever configuration you are actually considering buying is the one you should trial.

What it is not: a demo account, a recorded simulation, or a "trial specialist" who hands you off to a different team if you sign. The agents on your free week are the desk you would keep. Testing anything else would tell you nothing.

Do you need a credit card to start?

No. No card on file, no deposit, no setup fee, and nothing that auto-converts into a paid plan when the week ends. This is deliberate: a trial that holds your card is a subscription with a delay, and the provider’s incentive becomes your forgetfulness rather than your satisfaction. We would rather the week end with an explicit yes or an explicit no.

Starting is a short setup conversation — your greeting, your call types, your software access — and then we go live. If you want to see the current details or kick it off, the free week page at /us/free-week/ is the front door. And because our service is month-to-month even after you convert, the free week is not the last time you can leave easily; it is simply the first.

What do we measure during the week?

Everything the paid service would report, because the week is the paid service. Concretely, you get a log and a summary covering:

• Every call answered — time, duration, caller and disposition
• Answer speed against our three-rings standard, hour by hour
• Bookings, jobs and reservations captured, logged in your own software where you can verify them
• After-hours and weekend volume — usually the week’s biggest revelation, since these are the calls that previously went to voicemail
• Anything we could not handle and why, so you see the edges of the coverage, not just the wins

Why a full week instead of a day or two?

Because transportation phone traffic has a weekly shape, and a two-day sample lies. A Tuesday tells you nothing about the Friday-night surge; a weekday test misses the weekend pattern entirely; and the after-hours volume — usually the biggest surprise in the report — only shows its real size across several nights. Seven days is the shortest window that captures a full weekday-weekend cycle, which is what makes the numbers at the end worth deciding on.

It also tests us under your actual conditions rather than our best ones. A desk can look sharp for an afternoon; holding the three-rings standard through your busiest night of the week is the demonstration that matters.

What happens when the seven days are up?

We walk you through the numbers — calls, answer times, bookings, the after-hours pattern — and you decide. Continue, and service simply keeps running on a month-to-month basis at flat per-role rates, still with no setup fee; there is nothing to migrate because you were on the production service all along. Decline, and that is the end of it: no charge, no wind-down fee, and no retention gauntlet.

Either way, everything the week produced stays with you. Because our agents worked inside your software and your phone line, the bookings, customer records and call history are already in your systems — there is nothing to export and nothing we could hold. The week’s data is yours even if the answer is no; at minimum, you leave with a professional audit of what your phone traffic actually looks like around the clock.

Why do we offer a working week free?

Honest self-interest, on three counts. First, the free week converts skeptics better than any sales pitch we could write — operators trust their own call log over our marketing, and per TransportBPO’s company data most trial clients continue past the week. Second, it filters both directions: if your call profile is a bad fit for how we work, the week surfaces that before either side has committed, which is far cheaper than a failed engagement. Third, it disciplines us — a desk that must prove itself in seven measured days, with no contract to hide behind afterward, has nowhere to put a bad habit.

A free week only works as a business model if the service holds up under measurement from day one. That is the real signal it sends, and it is why we lead with it.

Sources: FTC — getting in and out of free trials, auto-renewals, and negative option subscriptions · FTC consumer alert — free trials can be costly

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