Taxi call answering service that books straight into your dispatch system.
Live agents answer in your company name, book fares straight into your dispatch system and keep the phones covered through peaks, nights and weekends. Month-to-month, first week free.
A taxi call answering service takes your booking line when your own team can’t, so riders reach a person instead of hold music or voicemail. TransportBPO agents answer in your company name, book the fare directly into your dispatch system, handle account, airport and hospital work, and cover lost property, complaints and driver calls, around the clock or only at peaks.
How taxi answering service works with TransportBPO
A taxi booking line has a short fuse. A rider left on hold opens a ride-hail app or rings the next firm, and that fare rarely comes back. The problem is seldom a lack of calls; it is that the calls arrive all at once. Friday and Saturday nights, closing time, rain, a stadium letting out, a bank of flights landing together: that is when every line lights up and an in-house desk can only answer so many.
TransportBPO runs a taxi call answering service built for those moments. Agents answer in your company name, take the booking and put it straight into the dispatch system you already use, so the job reaches a driver without anyone re-keying a note. It works as a full taxi call center for operators who want the phones handed over, as an overflow line behind your own dispatchers, or as a night and weekend desk. Smaller fleets use it as a cab answering service that makes sure no call ends in voicemail.
Booking apps and automated phone lines now take a share of routine work, which leaves the calls that need a person: the regular who only ever phones, the account booker moving three pickups, the hospital ward arranging a discharge, the rider who left a phone on the back seat. Those are the calls this desk is trained for. Terms are month-to-month with no setup fee, the first week is free with no card, and the desk runs typically 50–70% below in-house cost.
Taxi answering service, line by line.
Peak-hour surges
When every line is ringing, calls roll to us on the trigger you choose, a ring count or a full queue, and we book them in your name. Your own dispatchers keep first pick of every call.
Booking inside your dispatch system
Agents work in iCabbi, TaxiCaller, Autocab, Cordic or your in-house platform with logins you control, entering pickups, destinations, vehicle type and notes exactly as your own team would.
Account, airport and hospital bookings
Corporate account work with booker names and references, airport runs keyed to flight numbers and terminals, and hospital or clinic bookings with pickup points and mobility needs noted for the driver.
Lost property
Riders who left something behind get a logged report with the trip details, matched to the driver through your system and handled under your return policy, instead of a promise nobody follows up.
Complaints and service queries
Complaints are heard in full, logged against the trip and routed to the manager you name, with no refund or credit offered unless your rules allow it. Fare quotes and account questions are answered from your rate card.
Driver-side calls
Drivers calling base about an address, a no-show, a difficult passenger or a breakdown reach a dispatcher who can see the job, update it and move the fare to another car when needed.
Peak hours, nights and weekends
Taxi demand is spiky in ways a fixed desk cannot match. Staff for Saturday at midnight and people sit idle on Tuesday afternoon; staff for Tuesday and Saturday rings out. Overflow answering fixes the mismatch: your phone system sends calls to us only after a set number of rings or when your queue is full, so the extra hands appear when they matter and your team keeps every call it can reach. The usual triggers look like this:
- Friday and Saturday nights and closing time
- Rain, snow and public transit disruption
- Concerts, games and conference let-outs
- Flight banks and late arrivals
- School runs and shift changes at large employers
- Public holidays and New Year’s Eve
Night and weekend handover
Many operators pair overflow with a night and weekend desk. The office forwards the lines when the day dispatcher signs off, the desk books and dispatches through the night, and a handover note is waiting in the morning: open pre-books, problem jobs, driver issues and anything a manager needs to see first. Riders get the same greeting and the same booking flow at 3 a.m. as at 3 p.m.
Account, airport and hospital work
Pre-booked work is often the most valuable on the board, and the easiest to lose through a careless booking. Agents capture what each job type needs. Where private hire rules require every job to be pre-booked and recorded through a licensed operator, booking straight into your system keeps that record where it belongs, which is why a private hire booking line works best inside your own platform.
- Account bookings: account name or number, the authorized booker, passenger name, cost center or reference, and any vehicle preference on the account
- Airport runs: flight number, terminal, landing time, meeting point, passenger count, luggage and child seats, so your system can time the pickup
- Hospital and clinic bookings: ward or entrance, appointment or discharge time, wheelchair or mobility needs, and who to call if the passenger is not ready
- Repeat and standing bookings: set up once with the pattern correct, then confirmed the way your process requires
Working inside iCabbi, TaxiCaller and Autocab
A remote agent is only useful if the booking lands in the same system your drivers work from. Our agents use the dispatch platform you already run, whether that is iCabbi, TaxiCaller, Autocab, Cordic or an in-house system, through user accounts you create. They enter bookings, check driver positions, assign or reassign jobs where your rules allow, and leave notes the driver sees in the app.
There is no middleware and no second database to reconcile. Every booking, change and cancellation sits in your platform under the agent’s user name, so you can audit the desk the same way you audit your own staff. We are independent of all of these vendors and claim no partnership with any of them; we simply work in the software you already pay for.
Lost property, complaints and driver calls
The calls that are not bookings still decide whether a rider books again. A lost-property call is handled with the pickup time, route and vehicle details, matched to the driver through your system and logged so it can be followed up. A complaint is heard in full, logged against the trip and routed to the manager you name, and the agent offers nothing your policy doesn’t allow.
Driver calls get the same care. A driver who can’t find a pickup, has a no-show, is dealing with a difficult passenger or has broken down reaches a dispatcher who can see the job, update the passenger and move the fare to another car if needed. That keeps drivers earning instead of waiting on hold to their own base.
Ways to cover a taxi booking line, compared
From first call to a live desk.
Walk us through your operation
Zones, rates, account customers, peak patterns, the dispatch system you use, and how you handle lost property, complaints and driver issues.
We write your call flows
Greeting, booking fields for each job type, the overflow trigger and your escalation contacts, all approved by you before go-live.
Agents train in your system
Logins to your dispatch platform, practice bookings on your account, and a check of your rate card and account list.
Forward and go live
Set the overflow rule or forward nights and weekends. First week free with no card, then month-to-month, and you can change the split at any time.
Taxi answering service: questions operators ask.
Related desks and guides.
Put your taxi answering service on a live desk.
Three quick questions, then a specialist builds your plan. First week free, month-to-month after.