A 12-truck towing operation cut overnight missed calls to zero.
A Texas recovery operator was losing cash calls and slipping motor-club jobs every night. Within the first month of overnight cover, missed calls hit zero and the service had paid for itself.
The challenge
The owner ran a tight 12-truck operation but had no overnight desk. Cash calls after midnight went to voicemail and rarely called back, and motor-club jobs from AAA and Agero were slipping to faster operators because nobody was accepting them in time. The math was simple and painful: every night the phones rang out was revenue handed to competitors.
What we did
- Documented the operator’s service area, rates, and motor-club portal logins during a short onboarding.
- Took over overnight call answering and dispatch from 7pm, with agents trained to accept and update AAA, Agero, HONK and NSD jobs to each club’s time requirements.
- Added cash-call booking and driver coordination so no overnight job — club or private — went unanswered.
The result
Overnight missed calls dropped to zero in the first month. The recovered cash calls and retained motor-club jobs covered the cost of the service several times over, and the owner stopped fielding 3am calls personally.
We cut overnight missed calls to zero. That alone paid for the service in the first month.
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