Autocab support, staffed 24/7.
Live agents booking, dispatching, and updating inside your own Autocab account — no migration, no parallel system, your data stays exactly where it is.
Your Autocab account, our desk
Autocab is one of the UK’s most established booking and dispatch platforms for taxi and private hire operators — automated dispatch, driver and passenger apps, and IVR, used by everyone from single-town minicab firms to large multi-depot circuits, with a growing footprint outside the UK. If your booking office runs on Autocab, the phones and the board can be staffed without adding headcount.
Autocab call center support from TransportBPO means our operators sit inside your own Autocab system and run your booking office in your company name: calls answered — typically within three rings — bookings entered completely, and the dispatch board watched by a human while Autocab’s automation moves the routine work.
We staff the calls a UK private hire operator actually gets: the regular who always wants the same driver, the account manager booking a week of airport transfers, the parent on a school contract run, and the Saturday-night surge that would otherwise ring out to a competitor. Changes, cancellations, "where’s my car" chasers, and driver no-shows are all worked inside Autocab with notes on the job, so there is one version of the truth on your board.
Because the desk runs around the clock, your fleet keeps taking work after the office locks up. Night bookings, weekend peaks, and bank-holiday cover all happen inside the same Autocab account your day staff use — no parallel system, no morning re-keying, no lost jobs.
What our agents do in Autocab.
Calls become Autocab bookings
Every call is answered in your company name and entered as a complete Autocab booking — pickup, destination, vehicle type, account or cash, driver notes — while the caller is still on the line.
Board management & exceptions
Auto-dispatch places the routine jobs; our operators clear rejections, chase unaccepted work, and re-cover jobs when a driver drops off, so the board never quietly backs up.
Driver liaison
Driver calls answered and resolved — no-shows verified, breakdowns re-covered, plot and coverage issues flagged to you — keeping cars earning instead of queuing on hold.
Account & contract work
Corporate accounts, school contracts, and standing bookings entered and monitored with the references, timings, and vehicle requirements the contract actually specifies.
Nights, weekends & peaks
Friday and Saturday nights, early airport runs, holiday surges — the hours that make a private hire firm’s week stay staffed inside your Autocab system.
Clean handovers
Your morning staff open Autocab to a worked board: every overnight booking complete, every change noted, every complaint logged — nothing to reconstruct from voicemail.
See our agents in your Autocab account — free for a week.
No card, no contract, no migration. Part of the full Taxi & Cab desk.
Autocab questions operators ask.
Put a 24/7 desk inside your Autocab account.
Three quick questions, then a specialist builds your plan. First week free.
TransportBPO provides independent staffing and support for operators who use Autocab. We are not affiliated with, endorsed by, or certified by the platform vendor. Autocab and related marks are the property of their respective owners.