TripMaster support, staffed 24/7.
Live agents booking, dispatching, and updating inside your own TripMaster account — no migration, no parallel system, your data stays exactly where it is.
Your TripMaster account, our desk
TripMaster is scheduling and dispatch software for NEMT and paratransit operations — trip scheduling, dispatching, billing, and reporting used by community transit agencies and private medical-transport providers alike. If TripMaster is your system of record, your after-hours calls should end up in it, not on a message pad.
TripMaster dispatch support means dispatchers from our NEMT desk work directly inside your TripMaster account: taking booking calls in your company name, scheduling trips, entering same-day changes, and keeping statuses current around the clock. Because riders and facilities share protected health information on these calls, every agent is trained on HIPAA handling before joining the desk.
Paratransit and NEMT phone traffic has its own rhythm — recurring medical appointments, will-call returns that come in waves after clinic hours, and riders who need patience more than speed. Our dispatchers handle that traffic every day. Standing arrangements are honored, changes are entered in TripMaster while the caller is on the line, and drivers are kept in the loop, so your operation runs on one schedule instead of two.
TripMaster covers the schedule; the rest of the paperwork stack still needs hands. Because this desk sits inside TransportBPO’s NEMT cluster, the same operation can pick up your broker portal work, your billing and trip reconciliation, and your credentialing calendar. That matters on the day a broker questions a trip — the dispatch record and the claim were built by the same team, so they tell the same story.
What our agents do in TripMaster.
Calls become scheduled trips
Rider, facility, and caregiver calls are answered in your name and entered in TripMaster as complete trips — pickup, destination, mobility needs, appointment time — on the first call.
Recurring & advance bookings
Dialysis runs, therapy schedules, and other recurring medical transports are booked and maintained to your process, so regulars never have to re-explain their needs.
Same-day changes & statuses
Cancellations, appointment overruns, and address corrections are entered as they happen, and trip statuses are kept current so the schedule reflects the street.
HIPAA-trained handling
Our NEMT desk trains every agent on HIPAA handling — member and rider information stays inside your systems and is discussed only as your process allows.
Will-calls & after-hours
Will-call return pickups and early-morning medical runs are covered around the clock — the account stays staffed when your office is closed.
Clean handoffs
Your team opens TripMaster to a worked schedule — every call logged, every change entered, no voicemail backlog to reconstruct.
See our agents in your TripMaster account — free for a week.
No card, no contract, no migration. Part of the full NEMT & Medical desk.
TripMaster questions operators ask.
Put a 24/7 desk inside your TripMaster account.
Three quick questions, then a specialist builds your plan. First week free.
The NEMT desks behind your TripMaster board
TransportBPO provides independent staffing and support for operators who use TripMaster. We are not affiliated with, endorsed by, or certified by the platform vendor. TripMaster and related marks are the property of their respective owners.