Agero dispatch, handled 24/7.
Live dispatchers watching your Agero queue around the clock — accepting in-window, updating statuses, and protecting your standing while your trucks work.
What the Agero program involves
Agero manages roadside assistance programs for many of the largest US insurers and automakers, and contracts independent towing operators to service those events. Jobs reach providers digitally through Swoop, the dispatch platform Agero uses across its network: offers land with a countdown, ETAs are tracked against the promise, and every status update feeds the customer’s screen in real time.
An Agero dispatch support desk exists because Swoop does not wait. Offers arrive with an acceptance timer, and a queue nobody is watching turns into expired jobs, missed revenue, and a performance record that tells the network to send the work elsewhere. TransportBPO’s dispatchers watch your Swoop queue around the clock, accept or decline inside the window using your rules, and keep every live job updated so the platform — and the stranded customer — always knows where your truck is.
Swoop dispatch support is mostly a discipline problem, and discipline is what a staffed desk provides. Digital platforms measure everything: response time, ETA accuracy, status latency, completion rate. Based on TransportBPO’s internal analysis of client desks, the jobs that slip are rarely the 2 p.m. ones — they are the 3 a.m. offers that expire while an owner-operator sleeps. Our dispatchers work those hours as routine, which is why an outsourced desk tends to lift digital-platform performance fastest overnight.
The Agero queue does not run in isolation. The same TransportBPO team answers your cash calls, your police rotation line, and your other motor-club portals, working inside your own dispatch software so every job — Swoop or otherwise — lands in one system. You stay the contracted provider; we run the desk, and your first week is free.
Exactly what our dispatchers handle for Agero.
Accept / decline in-window
Swoop offers carry a countdown. We watch the queue continuously and accept or decline before it expires, applying your rules for distance, equipment, and job type — so work never times out unanswered.
ETAs the platform can trust
We quote ETAs your trucks can actually hit and update them the moment conditions change, because a digital platform tracks the promise against the arrival — and so does the customer.
Live status updates
Dispatched, en route, on scene, loaded, cleared — we move every job through its statuses in real time, keeping the platform’s tracking accurate and your performance record clean.
Driver assignment
Each accepted job is dispatched to the right truck inside your own dispatch software, with the customer’s location, vehicle, and situation relayed accurately the first time.
GOA & exception handling
Gone-on-arrival, cancellations, unserviceable calls — we document exceptions with the times, photos, and notes the program expects, so you are paid what the program owes.
Customer-facing calls
When a stranded customer calls your line directly, we answer in your company name, reassure them, and keep the platform updated — one desk covering both sides of the job.
Put the Agero queue on our desk for a week — free.
Same dispatchers, your rules, no card, no contract. Part of the full towing dispatch desk.
Agero questions operators ask.
Guides from the desk.
Never miss another Agero job.
Three quick questions, then a specialist builds your plan. First week free.
TransportBPO is an independent dispatch and call-answering service provider. We are not affiliated with, endorsed by, or sponsored by Agero. Agero and related marks are the property of their respective owners; references describe the third-party programs our clients participate in.